Ethnography as a Basis in the Development of an ERP Facing Hospital HAB
Abstract
This work consists of displaying the study, analysis and survey of requirements of administrative relations, interconnections with the production of information and systems operation in the Support Hospital of Brasília. And subsequent construction of an ERP capable of reformulating the communication process and optimizing the administrative activities, current reason of disorders and impediment in the agility of tasks. The process of gathering requirements was performed, through ethnography, technique used in Software Engineering for this purpose. The artifacts found and built: responsibilities of the sectors, diagrams and description of use cases, class diagrams, demonstrate how efficient the technique is and able to uncover problems and operations not perceptible to the requirements analyst only with quick techniques such as interview.
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