A systematic mapping study on usability and user eXperience evaluation of multi-touch systems
Resumo
A significant increase in multi-touch interactions is notable with the expanded use of smartphones, tablets, and tabletops. Multi-touch systems are software that uses the user’s fingers to perform some action. These systems need evaluation before being available in the market to improve the interaction and general user experience. In this context, User eXperience (UX) and Usability are relevant criteria related to multi-touch systems quality. Therefore, we performed a Systematic Mapping Study (SMS) seeking to identify evaluation technologies used by professionals and researchers to evaluate the aspects of Usability and UX in multi-touch systems. After the selection process, 65 out of 622 identified papers were selected for data extraction. As a result, 29 different evaluation technologies were identified. Besides, we also obtained characteristics of these technologies, empirical studies, and the multi-touch systems presented in the papers. Our study shows a lack of evaluation technologies focused on the multi-touch context; most do not evaluate Usability and UX concepts jointly; none go under an empirical evaluation since researchers tend to create their technologies to assess their aspects. This SMS presents data about the evaluation technologies extracted and the gaps found over the researched topic, contributing to the scientific and industrial community that evaluates the Usability and UX of multi-touch systems.
Palavras-chave:
Multi-touch, Usability, User Experience, Evaluation Technologies
Referências
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Ashley Colley, Jani Väyrynen, and Jonna Häkkilä. 2015. In-car touch screen interaction: Comparing standard, finger-specific and multi-finger interaction. In Proceedings of the 4th international symposium on pervasive displays. 131--137.
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Sashikanth Damaraju, Jinsil Hwaryoung Seo, Tracy Hammond, and Andruid Kerne. 2013. Multi-tap sliders: advancing touch interaction for parameter adjustment. In Proceedings of the 2013 international conference on Intelligent user interfaces. 445--452.
Tulio de Souza Alcantara, Pierre Bastianelli, Jennifer Ferreira, and Frank Maurer. 2012. A multi-touch approach to control MRI scans: A user-centered study report. In 2012 4th International Workshop on Software Engineering in Health Care (SEHC). IEEE, 65--68.
Jan Derboven, Dries De Roeck, and Mathijs Verstraete. 2012. Semiotic analysis of multi-touch interface design: The MuTable case study. International Journal of Human-Computer Studies 70, 10 (2012), 714--728.
Connor Dodd, Rukshan Athauda, and Marc Adam. 2017. Designing user interfaces for the elderly: a systematic literature review. (2017).
Julie Ducasse, Marc Macé, Bernard Oriola, and Christophe Jouffrais. 2018. Botmap: Non-visual panning and zooming with an actuated tabletop tangible interface. ACM Transactions on Computer-Human Interaction (TOCHI) 25, 4 (2018), 1--42.
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Hadziq Fabroyir. 2019. Multitouch Interface is not Good for Spatial Navigation in Virtual Reality. In 2019 12th International Conference on Information & Communication Technology and System (ICTS). IEEE, 323--326.
Saad Q Fleh, Oğuz Bayat, Saad Al-Azawi, and Osman Nuri Uçan. 2018. A systematic mapping study on touch classification. (2018).
Clifton Forlines, Daniel Wigdor, Chia Shen, and Ravin Balakrishnan. 2007. Direct-touch vs. mouse input for tabletop displays. In Proceedings of the SIGCHI conference on Human factors in computing systems. 647--656.
Georg Freitag, Michael Tränkner, and Markus Wacker. 2012. Enhanced feed-forward for a user aware multi-touch device. In Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design. 578--586.
Mathias Frisch, Ricardo Langner, and Raimund Dachselt. 2011. Neat: a set of flexible tools and gestures for layout tasks on interactive displays. In Proceedings of the ACM International Conference on Interactive Tabletops and Surfaces. 1--10.
Chi-Wing Fu, Wooi-Boon Goh, and Junxiang Allen Ng. 2010. Multi-touch techniques for exploring large-scale 3D astrophysical simulations. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 2213--2222.
Emilien Ghomi, Stéphane Huot, Olivier Bau, Michel Beaudouin-Lafon, and Wendy E Mackay. 2013. Arpège: learning multitouch chord gestures vocabularies. In Proceedings of the 2013 ACM international conference on Interactive tabletops and surfaces. 209--218.
Alexander Giesler, Dimitar Valkov, and Klaus Hinrichs. 2014. Void shadows: multi-touch interaction with stereoscopic objects on the tabletop. In Proceedings of the 2nd ACM symposium on Spatial user interaction. 104--112.
Guilherme Corredato Guerino and Natasha Malveira Costa Valentim. 2020. Usability and user experience evaluation of natural user interfaces: a systematic mapping study. IET Software 14, 5 (2020), 451--467.
Hejar Gürlük, Malte-Levin Jauer, and Maria Uebbing-Rumke. 2014. Design and evaluation of a multi-touch interaction language for approach controllers. In Proceedings of the International Conference on Human-Computer Interaction in Aerospace. 1--4.
Martin Hachet, Benoit Bossavit, Aurélie Cohé, and Jean-Baptiste de la Rivière. 2011. Toucheo: multitouch and stereo combined in a seamless workspace. In Proceedings of the 24th annual ACM symposium on User interface software and technology. 587--592.
Marc Hassenzahl and Noam Tractinsky. 2006. User experience-a research agenda. Behaviour & information technology 25, 2 (2006), 91--97.
Hsien-Sheng Hsiao, Cheng-Sian Chang, Chien-Yu Lin, Chih-Chun Chang, and Jyun-Chen Chen. 2014. The influence of collaborative learning games within different devices on student's learning performance and behaviours. Australasian Journal of Educational Technology 30, 6 (2014).
Osvaldo Huerta, J Alfredo Sánchez, Salvador Fuentes, and Ofelia Cervantes. 2011. Speak up your mind: Using speech to capture innovative ideas on interactive surfaces. In Proceedings of the 10th Brazilian Symposium on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction. 202--211.
ISO 9241-210. 2019. Ergonomics of Human System Interaction - Part 210: Human-Centered Design for Interactive Systems. International Organization for Standardization.
ISO/IEC 25010. 2011. Systems and Software Engineering - SquaRE - Software product Quality Requirements and Evaluation: System and Software Quality Models). International Organization for Standardization.
Giulio Jacucci, Ann Morrison, Gabriela T Richard, Jari Kleimola, Peter Peltonen, Lorenza Parisi, and Toni Laitinen. 2010. Worlds of information: designing for engagement at a public multi-touch display. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 2267--2276.
Hans-Christian Jetter, Jens Gerken, Michael Zöllner, Harald Reiterer, and Natasa Milic-Frayling. 2011. Materializing the query with facet-streams: a hybrid surface for collaborative search on tabletops. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 3013--3022.
Johan Kildal, Andrés Lucero, and Marion Boberg. 2013. Twisting touch: combining deformation and touch as input within the same interaction cycle on handheld devices. In Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services. 237--246.
Seon Joo Kim, Hongwei Ng, Stefan Winkler, Peng Song, and Chi-Wing Fu. 2012. Brush-and-drag: A multi-touch interface for photo triaging. In Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services. 59--68.
Yoon-Hyun Kim and Ji-Hyun Lee. 2015. Game interface enhancement under smartphone platform focused on touchscreen interaction. Computers & Industrial Engineering 80 (2015), 45--61.
Barbara Kitchenham and Stuart Charters. 2007. Guidelines for performing systematic literature reviews in software engineering. (2007).
Panagiotis Koutlemanis, Antonios Ntelidakis, Xenophon Zabulis, Dimitris Grammenos, and Ilia Adami. 2013. A steerable multitouch display for surface computing and its evaluation. International Journal on Artificial Intelligence Tools 22, 06 (2013), 1360016.
Alexander Kulik, André Kunert, Magdalena Keil, and Bernd Froehlich. 2018. RST 3D: A comprehensive gesture set for multitouch 3D navigation. In 2018 IEEE Conference on Virtual Reality and 3D User Interfaces (VR). IEEE, 363--370.
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Publicado
17/10/2022
Como Citar
KONOPATZKI FILHO, Guilherme E.; GUERINO, Guilherme Corredato; VALENTIM, Natasha M. C..
A systematic mapping study on usability and user eXperience evaluation of multi-touch systems. In: SIMPÓSIO BRASILEIRO SOBRE FATORES HUMANOS EM SISTEMAS COMPUTACIONAIS (IHC), 21. , 2022, Diamantina.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2022
.