Usando Análise de Redes Sociais para Investigar a Disseminação do Conhecimento em Melhorias de Processos de Software
Resumo
Melhorias de Processo de Software (MPS) precisam englobar toda a organização para garantir que as evoluções dos processos sejam adotadas. Contudo, é necessário analisar como os conhecimentos sobre essas evoluções são compartilhados, a fim de aplicar esforços adequados ao contexto da organização. Este artigo descreve a utilização da técnica de análise das redes sociais visando estudar como o conhecimento sobre o processo e sua melhoria é disseminado em organizações. Os resultados obtidos permitiram identificar colaboradores chave e obstáculos que influenciam a transmissão do conhecimento. Este tipo de análise pode auxiliar na melhoria da disseminação de conhecimentos relacionados à MPS, facilitando assim a aprendizagem.
Palavras-chave:
Análise, Redes Sociais, Disseminação, Investigar
Referências
Aurum, A., Daneshgar, F., Ward, J., 2008, "Investigating Knowledge Management practices in software development organisations – An Australian experience", Information and Software Technology, v. 50, n. 6 , pp. 511-533.
Bonchi, F., Castillo, C., Gionis, A., et al., 2011, "Social network analysis and mining for business applications", ACM Transactions on Intelligent Systems and Technology, v. 2, n. 3, pp. 22.
Cataldo, M., Mockus, A., Roberts, J.A., et al., 2009, "Software dependencies, work dependencies, and their impact on failures", IEEE Transactions Software Engineering, v. 35, n. 6, pp. 864-878.
Costa, J.M., Cataldo, M., De Souza, C.R., 2011, "The scale and evolution of coordination needs in largescale distributed projects: implications for the future generation of collaborative tools". In: Proc. of the SIGCHI Conference on Human Factors in Computing Systems, pp. 3151-3160.
Cross, R.L., Parker, A., 2004, The hidden power of social networks: Understanding how work really gets done in organizations, Harvard Business Press.
Fiol, C.M., Lyles, M.A., 1985, "Organizational learning", Academy of Management review, v. 10, n. 4, pp. 803-813.
Kirchhoff, L., Stanoevska-Slabeva, K., Nicolai, T., et al., 2008, "Using social network analysis to enhance information retrieval systems", Applications of social network analysis, Zurich, v. 7, pp. 1-21.
Kotlarsky, J., Oshri, I., 2005, "Social ties, knowledge sharing and successful collaboration in globally distributed system development projects", European Journal of Information Systems, v. 14, n. 1, pp. 37 - 48.
Kurtzberg, T.R., 2005, "Feeling creative, being creative: An empirical study of diversity and creativity in teams", Creativity Research Journal, v. 17, n. 1, pp. 51-65.
Montoni, M.A., Rocha, A.R., 2010, "Aplicação de Grounded Theory para Investigar Iniciativas de Implementação de Melhorias em Processos de Software". In: Proceedings of IX Simpósio Brasileiro de Qualidade de Software, v. 1, pp. 167-182, Belém, PA.
Nielsen, P.A., Tjørnehøj, G., 2010, "Social networks in software process improvement", Journal of Software Maintenance and Evolution: Research and Practice, v. 22, pp. 33-51.
Nonaka, I., Takeuchi, H., 1995, The Knowledge-Creating Company, 17th ed. Oxford Oxford Univerity Press.
Osterweil, L., 1987, "Software processes are software too", IEEE Computer Society Press, pp. 2-13, Monterey, California, USA.
Ruhe, G., 2003, "Software Engineering Decision Support – A New Paradigm for Learning Software Organizations". In: HENNINGER, S., MAURER, F. (eds), Advances in Learning Software Organizations, Springer Berlin Heidelberg.
Scacchi, W., 2010, "Collaboration practices and affordances in free/open source software development", Collaborative software engineering, Springer.
Schwaber, K., Beedle, M., 2002, Agile software development with Scrum, Prentice Hall Upper Saddle River.
Sei, 2010, CMMI® for Development, Version 1.3, Improving processes for developing better products and services.
Škerlavaj, M., Dimovski, V., 2006, "Social Network Approach To Organizational Learning", Journal of Applied Business Research, v. 22, n. 2, pp. 89-98.
Softex, 2012, MPS.BR: Guia Geral MPS de Software, Disponível em: http://www.softex.br/mpsbr/guias/.Acessado em 21 de Março de 2014.
Spraggon, M., Bodolica, V., 2008, "Knowledge creation processes in small innovative hi-tech firms", Management Research News, v. 31, n. 11, pp. 879 - 894.
Wasserman, S., Faust, K., 1994, Social network analysis: Methods and applications, Cambridge university press.
Bonchi, F., Castillo, C., Gionis, A., et al., 2011, "Social network analysis and mining for business applications", ACM Transactions on Intelligent Systems and Technology, v. 2, n. 3, pp. 22.
Cataldo, M., Mockus, A., Roberts, J.A., et al., 2009, "Software dependencies, work dependencies, and their impact on failures", IEEE Transactions Software Engineering, v. 35, n. 6, pp. 864-878.
Costa, J.M., Cataldo, M., De Souza, C.R., 2011, "The scale and evolution of coordination needs in largescale distributed projects: implications for the future generation of collaborative tools". In: Proc. of the SIGCHI Conference on Human Factors in Computing Systems, pp. 3151-3160.
Cross, R.L., Parker, A., 2004, The hidden power of social networks: Understanding how work really gets done in organizations, Harvard Business Press.
Fiol, C.M., Lyles, M.A., 1985, "Organizational learning", Academy of Management review, v. 10, n. 4, pp. 803-813.
Kirchhoff, L., Stanoevska-Slabeva, K., Nicolai, T., et al., 2008, "Using social network analysis to enhance information retrieval systems", Applications of social network analysis, Zurich, v. 7, pp. 1-21.
Kotlarsky, J., Oshri, I., 2005, "Social ties, knowledge sharing and successful collaboration in globally distributed system development projects", European Journal of Information Systems, v. 14, n. 1, pp. 37 - 48.
Kurtzberg, T.R., 2005, "Feeling creative, being creative: An empirical study of diversity and creativity in teams", Creativity Research Journal, v. 17, n. 1, pp. 51-65.
Montoni, M.A., Rocha, A.R., 2010, "Aplicação de Grounded Theory para Investigar Iniciativas de Implementação de Melhorias em Processos de Software". In: Proceedings of IX Simpósio Brasileiro de Qualidade de Software, v. 1, pp. 167-182, Belém, PA.
Nielsen, P.A., Tjørnehøj, G., 2010, "Social networks in software process improvement", Journal of Software Maintenance and Evolution: Research and Practice, v. 22, pp. 33-51.
Nonaka, I., Takeuchi, H., 1995, The Knowledge-Creating Company, 17th ed. Oxford Oxford Univerity Press.
Osterweil, L., 1987, "Software processes are software too", IEEE Computer Society Press, pp. 2-13, Monterey, California, USA.
Ruhe, G., 2003, "Software Engineering Decision Support – A New Paradigm for Learning Software Organizations". In: HENNINGER, S., MAURER, F. (eds), Advances in Learning Software Organizations, Springer Berlin Heidelberg.
Scacchi, W., 2010, "Collaboration practices and affordances in free/open source software development", Collaborative software engineering, Springer.
Schwaber, K., Beedle, M., 2002, Agile software development with Scrum, Prentice Hall Upper Saddle River.
Sei, 2010, CMMI® for Development, Version 1.3, Improving processes for developing better products and services.
Škerlavaj, M., Dimovski, V., 2006, "Social Network Approach To Organizational Learning", Journal of Applied Business Research, v. 22, n. 2, pp. 89-98.
Softex, 2012, MPS.BR: Guia Geral MPS de Software, Disponível em: http://www.softex.br/mpsbr/guias/.Acessado em 21 de Março de 2014.
Spraggon, M., Bodolica, V., 2008, "Knowledge creation processes in small innovative hi-tech firms", Management Research News, v. 31, n. 11, pp. 879 - 894.
Wasserman, S., Faust, K., 1994, Social network analysis: Methods and applications, Cambridge university press.
Publicado
04/08/2014
Como Citar
VIANA, Davi; DE SOUZA, Cleidson; CABRAL, Reinaldo; DIB, Mario; VIEIRA, Andréia; FERREIRA, Raymundo; CONTE, Tayana.
Usando Análise de Redes Sociais para Investigar a Disseminação do Conhecimento em Melhorias de Processos de Software. In: SIMPÓSIO BRASILEIRO DE QUALIDADE DE SOFTWARE (SBQS), 13. , 2014, Blumenau.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2014
.
p. 180-194.
DOI: https://doi.org/10.5753/sbqs.2014.15252.
