O Design Participativo como oportunidade para a implementação da Gestão do Conhecimento em PMEs
Resumo
As Pequenas e Médias Empresas (PMEs) são as principais fontes de criação de empregos e de desenvolvimento econômico local. Apesar disso, no contexto atual em que as economias são baseadas em conhecimento, elas não costumam praticar a Gestão do Conhecimento (GC) de forma deliberada. Com efeito, o objetivo desta pesquisa é investigar quais oportunidades o Design Participativo (DP) pode trazer ao processo de implementação da GC em PMEs, à luz dos três principais fatores críticos de sucesso encontrados na literatura. Para tanto, foi conduzida uma etnografia em um grupo de trabalho (Squad de GC) de uma média empresa de consultoria, localizada em São Paulo, cujo escopo é implementar a GC na companhia. Os resultados mostram a existência diversas oportunidades apresentadas pelo DP para a implementação da GC em PMEs baseado nos achados da literatura e de elementos de DP nas atividades do grupo de trabalho.Referências
Anand, A.; Kant, R.; Patel, D. P. and Singh, M. D (2012). Knowledge Management Implementation: A Predictive Model Using an Analytical Hierarchical Process. Journal of the Knowledge Economy, v. 6, n. 1, p. 48–71.
Bahrami, M and Oktar, S. (2017). Identification and Ranking of Factors in Successful Implementation of Knowledge Management in Eghtesad Novin Bank: an Ahp Approach. IOSR Journal of Business and Management, 19(01), 58–63.
Bardin, L (1997). Análise de Conteúdo. Tradução Luís Antero Reto e Augusto Pinheiro. São Paulo: Edições 70.
Berthet, E. T. A., Barnaud, C., Girard, N., Labatut, J and Martin, G. (2016). How to foster agroecological innovations? A comparison of participatory design methods. Journal of Environmental Planning and Management, 59(2), 280–301.
Bratteteig, T and Wagner, I. (2014). Disentangling Participation: Power and Decision-Making in Participatory Design. Springer International Publishing.
Breiter, A. (2004). Requirements Development in Loosely Coupled Systems: Building a Knowledge Management System with Schools. Proceedings of the 37th Hawaii International Conference on System Sciences, 1–10.
Camargo, L. S. de A and Fazani, A. J. (2014). Explorando o Design Participativo como Prática de Desenvolvimento de Sistemas de Informação. InCID: Revista de Ciência Da Informação e Documentação, 5(1), 138.
Cepeda-Carrion, I., Martelo-Landroguez, S., Leal-Rodríguez, A. L and Leal-Millán, A. (2017). Critical processes of knowledge management: An approach toward the creation of customer value. European Research on Management and Business Economics, 23(1), 1–7.
Cerchione, R., Esposito, E and Spadaro, M. R. (2016). A literature review on knowledge management in SMEs. Knowledge Management Research and Practice, 14(2), 169–177.
Chang, T. H. and Wang, T. C (2009). Using the fuzzy multi-criteria decision making approach for measuring the possibility of successful knowledge management. Information Sciences, v. 179, n. 4, p. 355–370. Elsevier Inc.
Chen, X., Riedel, R., Bojko, M., Tawalbeh, M. and Egon, M. (2018). Knowledge Management as an Important Tool in Participatory Design. 541–548.
Davenport, T. H. and Prusak, L (1998). Conhecimento empresarial: como as organizações gerenciam o seu capital intelectual. 11. ed. Rio de Janeiro: Campus, 1998.
Dalkir, K (2017). Knowledge management in theory and practice. The MIT Press, 2017.
Deloitte. As PMEs que mais crescem no Brasil. 14ª Edição. 2019. Disponível em: https://cutt.ly/cziLtQE. Acesso em: 12 ago 2020.
Delong, D.W. and Fahey, L (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, v. 14, n. 4, p. 113-127.
Despres, C. and Chauvel, D (2001). Knowledge horizons: The present and the promise of knowledge management. 2 ed. Butterworth-Heinemann: Boston, 2001.
Dorow, P. F. (2017). Compreensão do compartilhamento do conhecimento em atividades intensivas em conhecimento em organizações de diagnóstico por imagem. Tese (Doutorado) - Universidade Federal de Santa Catarina, Florianópolis, 2017.
Durst, S and Edvardsson, I. R. (2012). Knowledge management in SMEs: A literature review. Journal of Knowledge Management, 16(6), 879–903.
Durst, S. and Bruns, G. (2018), “Knowledge management in small and Medium-Sized enterprises”, in The Palgrave Handbook of Knowledge Management, Palgrave Macmillan, Cham., pp. 495-514.
Govella, A. (2019). Collaborative Product Design. Help Any Team Build a Better Experience.
Hoffmann, M and Herrmann, T. (1999). A Design Process for Embedding Knowledge in Everyday Work Management. pp.296–305.
Kozinets, R. V (2014). Netnografia: realizando pesquisa etnográfica online. Porto Alegre: Penso, 2014.
Leedy, P. D and Ormrod, J. E. (2016). Practical Research: Planning and Design (11th ed.). Pearson.
Mahlamäki, K. (2013). The value of design information in collaborative design networks. International Conference on Engineering Design, ICED13, Conference Paper, 1–10.
Massaro, M., Handley, K., Bagnoli, C and Dumay, J. (2016). Knowledge management in small and medium enterprises: a structured literature review. In Journal of Knowledge Management (Vol. 20, Issue 2).
Miklosik, A and Zak, S. (2015). Framework for Effective Removal of Knowledge Management Implementation Barriers. Procedia Economics and Finance, 30(15), 513–521.
Mishra, N. (2019). Knowledge management practice for effective operations in SMEs. Production Planning and Control, 30(10–12), 795–798.
North, K. and Babakhanlou, R (2016). Knowledge Management Tools for SMES. Competitive Strategies for Small and Medium Enterprises, [s.l], p. 211-222.
O’Dell, C. and Grayson, C. J. If only we knew what we know: identification and transfer of internal best practices. California Management Review, v. 40, n. 3, p. 154-174, 1998.
Ruggles, R (1998). The state of the notion: knowledge management in practice. California Management Review, v. 40, n. 3, p. 80-89.
Sakellariou, E.; Karantinou, K.; Goffin, K (2017). “Telling tales”: Stories, metaphors and tacit knowledge at the fuzzy front-end of NPD. Creativity and Innovation Management, v. 26, n.4, p. 353–369.
Servin, G (2005). ABC of knowledge management. Disponível em: https://cutt.ly/dziKXql. Acesso em: 08 jul 2020.
Sebrae. Perfil das Microempresas e Empresas de Pequeno Porte 2018. Disponível em: https://cutt.ly/QziKxG0. Acesso em: 13 out. 2020.
Schuler, D. and Namioka, A. (2015). Participatory Design: Principles and Practices. Vol. 3, Issue 2. London: Taylor & Francis.
Silverman, D. (2009). Interpretação de Dados Qualitativos. Métodos para Análise de Entrevistas, Textos e Interações. 3ª Ed. Porto Alegre: Bookman.
Straioto, R. G. T and Figueiredo, L. F. G. (2015). A co-criação sob a ótica da gestão de design: uma introdução aos níveis estratégico, tático e operacional do co-design. Fourth International Conference on Integration of Design, Engineering and Management for Innovation.
Teece, D. J., Pisano, G and Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533.
Valtolina, S., Barricelli, B. R and Dittrich, Y. (2012). Participatory knowledge-management design: A semiotic approach. Journal of Visual Languages and Computing, 23(2), 103–115.
Van Der Bijl-brouwer, M.; Van Der Voort, M (2014). Establishing shared understanding of product use through collaboratively generating an explicit frame of reference. M. van der Bijl-Brouwer, Org. CoDesign, v. 10, n. 3–4, p. 171–190.
Wang, Y., Yu, S and Xu, T. (2017). A user requirement driven framework for collaborative design knowledge management. Advanced Engineering Informatics, 33, 16–28.
Wee, J. C. N and Chua, A. Y. K. (2013). The peculiarities of knowledge management processes in SMEs : the case of Singapore. Journal of Knowledge Management, 17(6), 958–972.
Wiig, K. M (1993). Knowledge management foundations: Thinking about thinking: How people and organizations create, represent, and use knowledge. Arlington, TX:Schema Press.
Wong, K.Y. (2005). Critical Success Factors for Implementing Knowledge Management in Small and Medium Enterprises. Industrial Management and Data Systems, 105(3), 261 – 279.
Wong, K. Y and Aspinwall, E. (2004). Characterizing knowledge management in the small business environment. Journal of Knowledge Management, 8(3), 44–61.
Wong, K. Y and Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(3), 64–82.
Yang, Y. O.; Yeh, J. and Lee, T (2010). The Critical Success Factors for Knowledge Management Adoption A Review Study. 3rd International Symposium on Knowledge Acquisition and Modeling, p. 445–448.
Yu, T. F. L (2001). Toward a capabilities perspective of the small firm. International Journal of Management Reviews, v. 3, n. 3, p. 185–197.
Bahrami, M and Oktar, S. (2017). Identification and Ranking of Factors in Successful Implementation of Knowledge Management in Eghtesad Novin Bank: an Ahp Approach. IOSR Journal of Business and Management, 19(01), 58–63.
Bardin, L (1997). Análise de Conteúdo. Tradução Luís Antero Reto e Augusto Pinheiro. São Paulo: Edições 70.
Berthet, E. T. A., Barnaud, C., Girard, N., Labatut, J and Martin, G. (2016). How to foster agroecological innovations? A comparison of participatory design methods. Journal of Environmental Planning and Management, 59(2), 280–301.
Bratteteig, T and Wagner, I. (2014). Disentangling Participation: Power and Decision-Making in Participatory Design. Springer International Publishing.
Breiter, A. (2004). Requirements Development in Loosely Coupled Systems: Building a Knowledge Management System with Schools. Proceedings of the 37th Hawaii International Conference on System Sciences, 1–10.
Camargo, L. S. de A and Fazani, A. J. (2014). Explorando o Design Participativo como Prática de Desenvolvimento de Sistemas de Informação. InCID: Revista de Ciência Da Informação e Documentação, 5(1), 138.
Cepeda-Carrion, I., Martelo-Landroguez, S., Leal-Rodríguez, A. L and Leal-Millán, A. (2017). Critical processes of knowledge management: An approach toward the creation of customer value. European Research on Management and Business Economics, 23(1), 1–7.
Cerchione, R., Esposito, E and Spadaro, M. R. (2016). A literature review on knowledge management in SMEs. Knowledge Management Research and Practice, 14(2), 169–177.
Chang, T. H. and Wang, T. C (2009). Using the fuzzy multi-criteria decision making approach for measuring the possibility of successful knowledge management. Information Sciences, v. 179, n. 4, p. 355–370. Elsevier Inc.
Chen, X., Riedel, R., Bojko, M., Tawalbeh, M. and Egon, M. (2018). Knowledge Management as an Important Tool in Participatory Design. 541–548.
Davenport, T. H. and Prusak, L (1998). Conhecimento empresarial: como as organizações gerenciam o seu capital intelectual. 11. ed. Rio de Janeiro: Campus, 1998.
Dalkir, K (2017). Knowledge management in theory and practice. The MIT Press, 2017.
Deloitte. As PMEs que mais crescem no Brasil. 14ª Edição. 2019. Disponível em: https://cutt.ly/cziLtQE. Acesso em: 12 ago 2020.
Delong, D.W. and Fahey, L (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, v. 14, n. 4, p. 113-127.
Despres, C. and Chauvel, D (2001). Knowledge horizons: The present and the promise of knowledge management. 2 ed. Butterworth-Heinemann: Boston, 2001.
Dorow, P. F. (2017). Compreensão do compartilhamento do conhecimento em atividades intensivas em conhecimento em organizações de diagnóstico por imagem. Tese (Doutorado) - Universidade Federal de Santa Catarina, Florianópolis, 2017.
Durst, S and Edvardsson, I. R. (2012). Knowledge management in SMEs: A literature review. Journal of Knowledge Management, 16(6), 879–903.
Durst, S. and Bruns, G. (2018), “Knowledge management in small and Medium-Sized enterprises”, in The Palgrave Handbook of Knowledge Management, Palgrave Macmillan, Cham., pp. 495-514.
Govella, A. (2019). Collaborative Product Design. Help Any Team Build a Better Experience.
Hoffmann, M and Herrmann, T. (1999). A Design Process for Embedding Knowledge in Everyday Work Management. pp.296–305.
Kozinets, R. V (2014). Netnografia: realizando pesquisa etnográfica online. Porto Alegre: Penso, 2014.
Leedy, P. D and Ormrod, J. E. (2016). Practical Research: Planning and Design (11th ed.). Pearson.
Mahlamäki, K. (2013). The value of design information in collaborative design networks. International Conference on Engineering Design, ICED13, Conference Paper, 1–10.
Massaro, M., Handley, K., Bagnoli, C and Dumay, J. (2016). Knowledge management in small and medium enterprises: a structured literature review. In Journal of Knowledge Management (Vol. 20, Issue 2).
Miklosik, A and Zak, S. (2015). Framework for Effective Removal of Knowledge Management Implementation Barriers. Procedia Economics and Finance, 30(15), 513–521.
Mishra, N. (2019). Knowledge management practice for effective operations in SMEs. Production Planning and Control, 30(10–12), 795–798.
North, K. and Babakhanlou, R (2016). Knowledge Management Tools for SMES. Competitive Strategies for Small and Medium Enterprises, [s.l], p. 211-222.
O’Dell, C. and Grayson, C. J. If only we knew what we know: identification and transfer of internal best practices. California Management Review, v. 40, n. 3, p. 154-174, 1998.
Ruggles, R (1998). The state of the notion: knowledge management in practice. California Management Review, v. 40, n. 3, p. 80-89.
Sakellariou, E.; Karantinou, K.; Goffin, K (2017). “Telling tales”: Stories, metaphors and tacit knowledge at the fuzzy front-end of NPD. Creativity and Innovation Management, v. 26, n.4, p. 353–369.
Servin, G (2005). ABC of knowledge management. Disponível em: https://cutt.ly/dziKXql. Acesso em: 08 jul 2020.
Sebrae. Perfil das Microempresas e Empresas de Pequeno Porte 2018. Disponível em: https://cutt.ly/QziKxG0. Acesso em: 13 out. 2020.
Schuler, D. and Namioka, A. (2015). Participatory Design: Principles and Practices. Vol. 3, Issue 2. London: Taylor & Francis.
Silverman, D. (2009). Interpretação de Dados Qualitativos. Métodos para Análise de Entrevistas, Textos e Interações. 3ª Ed. Porto Alegre: Bookman.
Straioto, R. G. T and Figueiredo, L. F. G. (2015). A co-criação sob a ótica da gestão de design: uma introdução aos níveis estratégico, tático e operacional do co-design. Fourth International Conference on Integration of Design, Engineering and Management for Innovation.
Teece, D. J., Pisano, G and Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533.
Valtolina, S., Barricelli, B. R and Dittrich, Y. (2012). Participatory knowledge-management design: A semiotic approach. Journal of Visual Languages and Computing, 23(2), 103–115.
Van Der Bijl-brouwer, M.; Van Der Voort, M (2014). Establishing shared understanding of product use through collaboratively generating an explicit frame of reference. M. van der Bijl-Brouwer, Org. CoDesign, v. 10, n. 3–4, p. 171–190.
Wang, Y., Yu, S and Xu, T. (2017). A user requirement driven framework for collaborative design knowledge management. Advanced Engineering Informatics, 33, 16–28.
Wee, J. C. N and Chua, A. Y. K. (2013). The peculiarities of knowledge management processes in SMEs : the case of Singapore. Journal of Knowledge Management, 17(6), 958–972.
Wiig, K. M (1993). Knowledge management foundations: Thinking about thinking: How people and organizations create, represent, and use knowledge. Arlington, TX:Schema Press.
Wong, K.Y. (2005). Critical Success Factors for Implementing Knowledge Management in Small and Medium Enterprises. Industrial Management and Data Systems, 105(3), 261 – 279.
Wong, K. Y and Aspinwall, E. (2004). Characterizing knowledge management in the small business environment. Journal of Knowledge Management, 8(3), 44–61.
Wong, K. Y and Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(3), 64–82.
Yang, Y. O.; Yeh, J. and Lee, T (2010). The Critical Success Factors for Knowledge Management Adoption A Review Study. 3rd International Symposium on Knowledge Acquisition and Modeling, p. 445–448.
Yu, T. F. L (2001). Toward a capabilities perspective of the small firm. International Journal of Management Reviews, v. 3, n. 3, p. 185–197.
Publicado
12/04/2021
Como Citar
TEIXEIRA, Amanda Carolina; TENÓRIO JUNIOR, Nelson Nunes; URPIA, Arthur Gualberto Bacelar da Cruz.
O Design Participativo como oportunidade para a implementação da Gestão do Conhecimento em PMEs. In: SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 16. , 2021, Evento Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2021
.
p. 47-58.
ISSN 2326-2842.
DOI: https://doi.org/10.5753/sbsc.2021.16020.
