O Design Participativo como oportunidade para a implementação da Gestão do Conhecimento em PMEs

  • Amanda Carolina Teixeira Unicesumar
  • Nelson Nunes Tenório Junior Unicesumar
  • Arthur Gualberto Bacelar da Cruz Urpia Unicesumar

Resumo


As Pequenas e Médias Empresas (PMEs) são as principais fontes de criação de empregos e de desenvolvimento econômico local. Apesar disso, no contexto atual em que as economias são baseadas em conhecimento, elas não costumam praticar a Gestão do Conhecimento (GC) de forma deliberada. Com efeito, o objetivo desta pesquisa é investigar quais oportunidades o Design Participativo (DP) pode trazer ao processo de implementação da GC em PMEs, à luz dos três principais fatores críticos de sucesso encontrados na literatura. Para tanto, foi conduzida uma etnografia em um grupo de trabalho (Squad de GC) de uma média empresa de consultoria, localizada em São Paulo, cujo escopo é implementar a GC na companhia. Os resultados mostram a existência diversas oportunidades apresentadas pelo DP para a implementação da GC em PMEs baseado nos achados da literatura e de elementos de DP nas atividades do grupo de trabalho.

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Publicado
12/04/2021
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TEIXEIRA, Amanda Carolina; TENÓRIO JUNIOR, Nelson Nunes; URPIA, Arthur Gualberto Bacelar da Cruz. O Design Participativo como oportunidade para a implementação da Gestão do Conhecimento em PMEs. In: SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 17. , 2021, Evento Online. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2021 . p. 47-58. ISSN 2326-2842. DOI: https://doi.org/10.5753/sbsc.2021.16020.