Um Agente Conversacional de Apoio à Linguagem Simples para Equipes de Desenvolvimento: Um Estudo com Mágico de Oz
Resumo
Este artigo apresenta a avaliação do LSBot, um agente conversacional concebido para apoiar equipes de desenvolvimento na aplicação de princípios de Linguagem Simples (LS). O estudo utilizou a técnica do Mágico de Oz para simular o funcionamento do chatbot em sessões de interação colaborativas, permitindo analisar sua utilidade, facilidade de uso e percepção de apoio. Os resultados apresentam evidências empíricas que demonstram boa aceitação da ferramenta e potencial de apoio à reflexão e novas ideias sobre a técnica de LS às equipes de software.
Palavras-chave:
Agente Conversacional, Linguagem Simples, Mágico de Oz
Referências
Adler, M. (2012). The Plain Language Movement. In The Oxford Handbook of Language and Law. Oxford Academic. DOI: 10.1093/oxfordhb/9780199572120.013.0006
Arenas Arias, G. J. (2023). Publish, explain, understand, and comply: legislation in plain language. The Theory and Practice of Legislation, 11(2), 107–135. DOI: 10.1080/20508840.2023.2182980
Backowski, R., Hinnant, K., & LaValle, L. (2022). Writing library database descriptions in plain language. College & Undergraduate Libraries, 29(3–4), 174–189. DOI: 10.1080/10691316.2022.2149439
Card, D., & Bacigalupa, D. (2025). When Shall Must Go: A Case Study of Plain Language Implementation in State Government. In Proceedings of the 43rd ACM International Conference on Design of Communication (pp. 216-221). DOI: 10.1145/3711670.3764645
Carvalho, L. V. D., Valle, P. H. D., Leifheit, B. R., Cabrejos, L. E. R., Nakamura, W., Guerino, G. C., ... & Silva, W. (2024). What do we know about usability evaluation for chatbots?: A systematic mapping study. In Proceedings of the 20th Brazilian Symposium on Information Systems (pp. 1-11). DOI: 10.1145/3658271.3658324
Coutinho, V. D. O. G., Hazan, C., de Almeida Souza, M. R., & Freire, A. P. (2025). Practitioners’ perceptions on human-centered design techniques in digital government development. In Proceedings of the Conference on Digital Government Research.
Diniz, W., Gadelha, B., Steinmacher, I., & França, C. (2025). Habilidades Colaborativas no Mercado de TI: Uma Investigação sobre Requisitos de Soft Skills. In Simpósio Brasileiro de Sistemas Colaborativos (SBSC) (pp. 139-150). SBC.
FDA. United States Food and Drug Administration. (s.d.). Plain Writing Act of 2010. Disponível em: [link]. Acesso em: 11 mar. 2025.
Gov.br. (2025). Governo sanciona lei que garante comunicação pública mais clara e fácil de entender. Disponível em: [link]. Acesso em: 11 mar. 2025.
Greene, M., Cleary, Y., & Marcus-Quinn, A. (2017). Use of plain-language guidelines to promote health literacy. IEEE Transactions on Professional Communication, 60(4), 384–400. DOI: 10.1109/TPC.2017.2761578
Holmes, S., Moorhead, A., Bond, R., Zheng, H., Coates, V., & McTear, M. (2019). Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?. In Proceedings of the 31st European conference on cognitive ergonomics (pp. 207-214). DOI: 10.1145/3335082.3335094
Hu, S., Yen, H. C., Yu, Z., Zhao, M., Seaborn, K., & Liu, C. (2023). Wizundry: a cooperative Wizard of Oz platform for simulating future speech-based interfaces with multiple wizards. Proceedings of the ACM on Human-Computer Interaction, 7(CSCW1), 1–34. DOI: 10.1145/3579591
IPLF. International Plain Language Federation. (s.d.). What is plain language? Disponível em: [link]. Acesso em: 11 mar. 2025.
Johannessen, M. R., Berntzen, L., & Ødegård, A. (2017). A review of the Norwegian plain language policy. In Proceedings of the International Conference on Electronic Government (pp. 187–198). Cham: Springer International Publishing. DOI: 10.1007/978-3-319-64677-0_16
Johnson, J. G., Peralta, M., Kaur, M., Huang, R. S., Zhao, S., Guan, R., Rajaram, S. & Nebeling, M. (2025). Exploring collaborative GenAI agents in synchronous group settings: eliciting team perceptions and design considerations for the future of work. Proceedings of the ACM on Human-Computer Interaction, 9(7), 1-33. DOI: 10.1145/3757595
Joshi, R., Graefe, J., Kraus, M., & Bengler, K. (2024). Exploring the impact of explainability on trust and acceptance of conversational agents: a Wizard of Oz study. In Proceedings of the International Conference on Human-Computer Interaction (pp. 199–218). Cham: Springer Nature Switzerland. DOI: 10.1007/978-3-031-60606-9_12
Lyu, Q., Tan, J., Zapadka, M. E., Ponnatapura, J., Niu, C., Myers, K. J., Wang, G., & Whitlow, C. T. (2023). Translating radiology reports into plain language using ChatGPT and GPT-4 with prompt learning: results, limitations, and potential. Visual Computing for Industry, Biomedicine, and Art, 6(1), 9. DOI: 10.1186/s42492-023-00136-5
Menten, R., Roveloruiz, G., & Vanacken, D. (2024). NexOz: a Wizard of Oz approach to facilitate the integration of AI in interactive systems. In Proceedings of the International Symposium on Engineering Interactive Computer Systems (pp. 110–125). Cham: Springer Nature Switzerland. DOI: 10.1007/978-3-031-91760-8_8
Moguel-Sánchez, R., Martínez-Palacios, C. S., Ocharán-Hernández, J. O., Limón, X., & Sánchez-García, A. J. (2023). Bots in software development: A systematic literature review and thematic analysis. Programming and Computer Software, 49(8), 712-734. DOI: 10.1134/S0361768823080145
Nogueira, SV, Botelho, LDLR, Bolter, SG, & Driemeier, GS (2025). Movimentos pela Linguagem Simples: Democratização da informação e cidadania ativa. Pesquisa, Sociedade e Desenvolvimento , 14 (8). DOI: 10.33448/rsd-v14i8.49345
Nunes, V., Cappelli, C., Michel de Moraes, R., Oliveira, R., & Costa da Silva, J. L. (2023). Method for evaluating the use of plain language in interfaces of public service portals. In Proceedings of the 24th Annual International Conference on Digital Government Research (pp. 233–243). DOI: 10.1145/3598469.3598560
Oliveira, R., Bordalo, R., Salgado, L., & Cappelli, C. (2026a). Bringing Plain Language Principles into Interaction Design Practices: Insights from a Wizard of Oz Approach. In: WorldCIST 2026. Lecture Notes in Networks and Systems. Springer.
Oliveira, R., Salgado, L., Seixas, F., & Cappelli, C. (2026b). How is plain language applied in interactive systems design? A systematic mapping study. In Human-Computer Interaction – INTERACT 2025. Lecture Notes in Computer Science, v. 16111. Cham: Springer. DOI: 10.1007/978-3-032-05008-3_49
Oliveira, R., Salgado, L., Seixas, F., & Cappelli, C. (2023). Perspectivas de uso da Linguagem Simples no Design da Colaboração e Interação Humano-Dados do Governo Digital. In Simpósio Brasileiro de Sistemas Colaborativos (SBSC) (pp. 105-108). SBC. DOI: 10.5753/sbsc_estendido.2023.228382
Parvathi, A., Indira, C., & Pillai, A. S. (2017). Plain English in software project management. Journal of English Language Teachers’ Interaction Forum, 8, 52. Disponível em: [link]. Acesso em: 11 mar. 2025.
Pereira, A. J., Gomes, A. S., & Primo, T. T. (2022). Design de Sistema de Recomendação Educacional: abordagens com Mágico de Oz. In Simpósio Brasileiro de Informática na Educação (SBIE) (pp. 1184-1195). SBC. DOI: 10.5753/sbie.2022.225760
Porcheron, M., Fischer, J. E., & Reeves, S. (2021). Pulling back the curtain on the wizards of Oz. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW3), 1-22. DOI: 10.1145/3432942
Ranchordás, S. (2022). The digitization of government and digital exclusion: setting the scene. In The Rule of Law in Cyberspace (pp. 125–148). Cham: Springer International Publishing.
Sastre, A., Iglesias, A., Morato, J., & Sanchez-Cuadrado, S. (2024). Is ChatGPT able to generate texts that are easy to understand and read? In Proceedings of the World Conference on Information Systems and Technologies (pp. 138–147). Cham: Springer Nature Switzerland. DOI: 10.1007/978-3-031-60221-4_14
Schriver, K. A. (2017). Plain language in the US gains momentum: 1940–2015. IEEE Transactions on Professional Communication, 60(4), 343–383. DOI: 10.1109/TPC.2017.2765118
Simpson, J., Stening, H., Nalepka, P., Dras, M., Reichle, E. D., Hosking, S., ... & Richardson, M. J. (2022). DesertWoZ: A Wizard of Oz environment to support the
design of collaborative conversational agents. In Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing (pp. 188-192). DOI: 10.1145/3500868.3559711
Süße, T., Kobert, M., Grapenthin, S., & Voigt, B. F. (2023). AI-powered chatbots and the transformation of work: Findings from a case study in software development and software engineering. In Working Conference on Virtual Enterprises (pp. 689-705). Cham: Springer Nature Switzerland. DOI: 10.1007/978-3-031-42622-3_49
Wagner, F. R., & de Medeiros Santos, A. L. (2026). Grandes Desafios da Computação 2025–2035. Computação Brasil, (55), 8-12. DOI: 10.5753/sbc.17434.6
Williams, C. (2022). The impact of plain language on legal English in the United Kingdom. Routledge. DOI: 10.4324/9781003025009
Arenas Arias, G. J. (2023). Publish, explain, understand, and comply: legislation in plain language. The Theory and Practice of Legislation, 11(2), 107–135. DOI: 10.1080/20508840.2023.2182980
Backowski, R., Hinnant, K., & LaValle, L. (2022). Writing library database descriptions in plain language. College & Undergraduate Libraries, 29(3–4), 174–189. DOI: 10.1080/10691316.2022.2149439
Card, D., & Bacigalupa, D. (2025). When Shall Must Go: A Case Study of Plain Language Implementation in State Government. In Proceedings of the 43rd ACM International Conference on Design of Communication (pp. 216-221). DOI: 10.1145/3711670.3764645
Carvalho, L. V. D., Valle, P. H. D., Leifheit, B. R., Cabrejos, L. E. R., Nakamura, W., Guerino, G. C., ... & Silva, W. (2024). What do we know about usability evaluation for chatbots?: A systematic mapping study. In Proceedings of the 20th Brazilian Symposium on Information Systems (pp. 1-11). DOI: 10.1145/3658271.3658324
Coutinho, V. D. O. G., Hazan, C., de Almeida Souza, M. R., & Freire, A. P. (2025). Practitioners’ perceptions on human-centered design techniques in digital government development. In Proceedings of the Conference on Digital Government Research.
Diniz, W., Gadelha, B., Steinmacher, I., & França, C. (2025). Habilidades Colaborativas no Mercado de TI: Uma Investigação sobre Requisitos de Soft Skills. In Simpósio Brasileiro de Sistemas Colaborativos (SBSC) (pp. 139-150). SBC.
FDA. United States Food and Drug Administration. (s.d.). Plain Writing Act of 2010. Disponível em: [link]. Acesso em: 11 mar. 2025.
Gov.br. (2025). Governo sanciona lei que garante comunicação pública mais clara e fácil de entender. Disponível em: [link]. Acesso em: 11 mar. 2025.
Greene, M., Cleary, Y., & Marcus-Quinn, A. (2017). Use of plain-language guidelines to promote health literacy. IEEE Transactions on Professional Communication, 60(4), 384–400. DOI: 10.1109/TPC.2017.2761578
Holmes, S., Moorhead, A., Bond, R., Zheng, H., Coates, V., & McTear, M. (2019). Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?. In Proceedings of the 31st European conference on cognitive ergonomics (pp. 207-214). DOI: 10.1145/3335082.3335094
Hu, S., Yen, H. C., Yu, Z., Zhao, M., Seaborn, K., & Liu, C. (2023). Wizundry: a cooperative Wizard of Oz platform for simulating future speech-based interfaces with multiple wizards. Proceedings of the ACM on Human-Computer Interaction, 7(CSCW1), 1–34. DOI: 10.1145/3579591
IPLF. International Plain Language Federation. (s.d.). What is plain language? Disponível em: [link]. Acesso em: 11 mar. 2025.
Johannessen, M. R., Berntzen, L., & Ødegård, A. (2017). A review of the Norwegian plain language policy. In Proceedings of the International Conference on Electronic Government (pp. 187–198). Cham: Springer International Publishing. DOI: 10.1007/978-3-319-64677-0_16
Johnson, J. G., Peralta, M., Kaur, M., Huang, R. S., Zhao, S., Guan, R., Rajaram, S. & Nebeling, M. (2025). Exploring collaborative GenAI agents in synchronous group settings: eliciting team perceptions and design considerations for the future of work. Proceedings of the ACM on Human-Computer Interaction, 9(7), 1-33. DOI: 10.1145/3757595
Joshi, R., Graefe, J., Kraus, M., & Bengler, K. (2024). Exploring the impact of explainability on trust and acceptance of conversational agents: a Wizard of Oz study. In Proceedings of the International Conference on Human-Computer Interaction (pp. 199–218). Cham: Springer Nature Switzerland. DOI: 10.1007/978-3-031-60606-9_12
Lyu, Q., Tan, J., Zapadka, M. E., Ponnatapura, J., Niu, C., Myers, K. J., Wang, G., & Whitlow, C. T. (2023). Translating radiology reports into plain language using ChatGPT and GPT-4 with prompt learning: results, limitations, and potential. Visual Computing for Industry, Biomedicine, and Art, 6(1), 9. DOI: 10.1186/s42492-023-00136-5
Menten, R., Roveloruiz, G., & Vanacken, D. (2024). NexOz: a Wizard of Oz approach to facilitate the integration of AI in interactive systems. In Proceedings of the International Symposium on Engineering Interactive Computer Systems (pp. 110–125). Cham: Springer Nature Switzerland. DOI: 10.1007/978-3-031-91760-8_8
Moguel-Sánchez, R., Martínez-Palacios, C. S., Ocharán-Hernández, J. O., Limón, X., & Sánchez-García, A. J. (2023). Bots in software development: A systematic literature review and thematic analysis. Programming and Computer Software, 49(8), 712-734. DOI: 10.1134/S0361768823080145
Nogueira, SV, Botelho, LDLR, Bolter, SG, & Driemeier, GS (2025). Movimentos pela Linguagem Simples: Democratização da informação e cidadania ativa. Pesquisa, Sociedade e Desenvolvimento , 14 (8). DOI: 10.33448/rsd-v14i8.49345
Nunes, V., Cappelli, C., Michel de Moraes, R., Oliveira, R., & Costa da Silva, J. L. (2023). Method for evaluating the use of plain language in interfaces of public service portals. In Proceedings of the 24th Annual International Conference on Digital Government Research (pp. 233–243). DOI: 10.1145/3598469.3598560
Oliveira, R., Bordalo, R., Salgado, L., & Cappelli, C. (2026a). Bringing Plain Language Principles into Interaction Design Practices: Insights from a Wizard of Oz Approach. In: WorldCIST 2026. Lecture Notes in Networks and Systems. Springer.
Oliveira, R., Salgado, L., Seixas, F., & Cappelli, C. (2026b). How is plain language applied in interactive systems design? A systematic mapping study. In Human-Computer Interaction – INTERACT 2025. Lecture Notes in Computer Science, v. 16111. Cham: Springer. DOI: 10.1007/978-3-032-05008-3_49
Oliveira, R., Salgado, L., Seixas, F., & Cappelli, C. (2023). Perspectivas de uso da Linguagem Simples no Design da Colaboração e Interação Humano-Dados do Governo Digital. In Simpósio Brasileiro de Sistemas Colaborativos (SBSC) (pp. 105-108). SBC. DOI: 10.5753/sbsc_estendido.2023.228382
Parvathi, A., Indira, C., & Pillai, A. S. (2017). Plain English in software project management. Journal of English Language Teachers’ Interaction Forum, 8, 52. Disponível em: [link]. Acesso em: 11 mar. 2025.
Pereira, A. J., Gomes, A. S., & Primo, T. T. (2022). Design de Sistema de Recomendação Educacional: abordagens com Mágico de Oz. In Simpósio Brasileiro de Informática na Educação (SBIE) (pp. 1184-1195). SBC. DOI: 10.5753/sbie.2022.225760
Porcheron, M., Fischer, J. E., & Reeves, S. (2021). Pulling back the curtain on the wizards of Oz. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW3), 1-22. DOI: 10.1145/3432942
Ranchordás, S. (2022). The digitization of government and digital exclusion: setting the scene. In The Rule of Law in Cyberspace (pp. 125–148). Cham: Springer International Publishing.
Sastre, A., Iglesias, A., Morato, J., & Sanchez-Cuadrado, S. (2024). Is ChatGPT able to generate texts that are easy to understand and read? In Proceedings of the World Conference on Information Systems and Technologies (pp. 138–147). Cham: Springer Nature Switzerland. DOI: 10.1007/978-3-031-60221-4_14
Schriver, K. A. (2017). Plain language in the US gains momentum: 1940–2015. IEEE Transactions on Professional Communication, 60(4), 343–383. DOI: 10.1109/TPC.2017.2765118
Simpson, J., Stening, H., Nalepka, P., Dras, M., Reichle, E. D., Hosking, S., ... & Richardson, M. J. (2022). DesertWoZ: A Wizard of Oz environment to support the
design of collaborative conversational agents. In Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing (pp. 188-192). DOI: 10.1145/3500868.3559711
Süße, T., Kobert, M., Grapenthin, S., & Voigt, B. F. (2023). AI-powered chatbots and the transformation of work: Findings from a case study in software development and software engineering. In Working Conference on Virtual Enterprises (pp. 689-705). Cham: Springer Nature Switzerland. DOI: 10.1007/978-3-031-42622-3_49
Wagner, F. R., & de Medeiros Santos, A. L. (2026). Grandes Desafios da Computação 2025–2035. Computação Brasil, (55), 8-12. DOI: 10.5753/sbc.17434.6
Williams, C. (2022). The impact of plain language on legal English in the United Kingdom. Routledge. DOI: 10.4324/9781003025009
Publicado
08/06/2026
Como Citar
OLIVEIRA, Rodrigo; BORDALO, Roberta; SALGADO, Luciana; CAPPELLI, Claudia.
Um Agente Conversacional de Apoio à Linguagem Simples para Equipes de Desenvolvimento: Um Estudo com Mágico de Oz. In: SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 21. , 2026, Porto Alegre/RS.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2026
.
p. 186-201.
ISSN 2326-2842.
DOI: https://doi.org/10.5753/sbsc.2026.20819.
