Canais de Comunicação e seus Desafios: uma Análise das Equipes de Desenvolvimento de Software durante a Pandemia de COVID-19
Resumo
Desenvolvedores usam ferramentas tecnológicas que contribuem para a fluidez de suas atividades. Canais de comunicação proporcionados por essas ferramentas contribuem para a cultura participativa do desenvolvimento de software, onde os requisitos incluem envolvimento, aprendizado e coprodução do código. A escolha dos canais de apoio ao desenvolvimento ainda é uma questão em aberto. Por meio de uma investigação de equipes de software remotas fechadas de uma grande instituição educacional pública no Brasil durante a Pandemia do COVID-19, identificamos seus canais de comunicação preferidos e os analisamos para aprender como melhorar a colaboração.
Palavras-chave:
colaboração, assistente virtual, chatbot, segurança pública, denúncias, disque denúncia
Referências
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Conzola, V. C. and Wogalter, M. S. (2001). A communication–human information processing (C–HIP) approach to warning effectiveness in the workplace. Journal of Risk Research, 4(4):309–322.
Da Silva, D. C., Roberto, J. G., Soares, G. J., Menezes Junior, O. C., Tavares, R. M., and Fuly, E. M. F. (2018). Problemas e prejuízos pelas falhas de comunicação entre setores da engenharia (problems and losses due to communication failures between engineering sectors) ¡in portuguese¿.
Dzvonyar, D., Alperowitz, L., Henze, D., and Bruegge, B. (2018). Team composition in software engineering project courses. In Proceedings of the 2nd International Workshop on Software Engineering Education for Millennials, SEEM ’18, page 16–23, New York, NY, USA. Association for Computing Machinery.
Ganapathi, N. and Panchanatham, N. (2012). Workplace stress: the need for communication and knowledge sharing. Internat J Exclusive Manage Res, 2:1–5.
Jenkins, H. (2009). Confronting the challenges of participatory culture: Media education for the 21st century. The MIT Press, Cambridge, MA, USA.
Jetha, A., Yanar, B., Lay, A. M., and Mustard, C. (2019). Work disability management communication bottlenecks within large and complex public service organizations: a sociotechnical systems study. Journal of Occupational Rehabilitation, 29(4):754–763.
Lanubile, F. (2013). Social software as key enabler of collaborative development environments.
Olson, J. S. and Olson, G. M. (2014). How to make distance work work. interactions, 21(2):28–35.
Shitu, Z., Hassan, I., Aung, M. M. T., Kamaruzaman, T. H. T., Musa, R. M., and Others (2018). Avoiding medication errors through effective communication in a healthcare environment. Malaysian Journal of Movement, Health & Exercise, 7(1):115–128.
Storey, M.-A., Singer, L., Cleary, B., Figueira Filho, F., and Zagalsky, A. (2014). The (r)evolution of social media in software engineering. In Future of Software Engineering Proceedings, FOSE 2014, page 100–116, New York, NY, USA. Association for Computing Machinery.
Storey, M.-A., Zagalsky, A., Figueira Filho, F., Singer, L., and German, D. M. (2016). How social and communication channels shape and challenge a participatory culture in software development. IEEE Transactions on Software Engineering, 43(2):185–204.
Cletus, H. E., Mahmood, N. A., Umar, A., and Ibrahim, A. D. (2018). Prospects and challenges of workplace diversity in modern day organizations: A critical review. HOLISTICA–Journal of Business and Public Administration, 9(2):35–52.
Conzola, V. C. and Wogalter, M. S. (2001). A communication–human information processing (C–HIP) approach to warning effectiveness in the workplace. Journal of Risk Research, 4(4):309–322.
Da Silva, D. C., Roberto, J. G., Soares, G. J., Menezes Junior, O. C., Tavares, R. M., and Fuly, E. M. F. (2018). Problemas e prejuízos pelas falhas de comunicação entre setores da engenharia (problems and losses due to communication failures between engineering sectors) ¡in portuguese¿.
Dzvonyar, D., Alperowitz, L., Henze, D., and Bruegge, B. (2018). Team composition in software engineering project courses. In Proceedings of the 2nd International Workshop on Software Engineering Education for Millennials, SEEM ’18, page 16–23, New York, NY, USA. Association for Computing Machinery.
Ganapathi, N. and Panchanatham, N. (2012). Workplace stress: the need for communication and knowledge sharing. Internat J Exclusive Manage Res, 2:1–5.
Jenkins, H. (2009). Confronting the challenges of participatory culture: Media education for the 21st century. The MIT Press, Cambridge, MA, USA.
Jetha, A., Yanar, B., Lay, A. M., and Mustard, C. (2019). Work disability management communication bottlenecks within large and complex public service organizations: a sociotechnical systems study. Journal of Occupational Rehabilitation, 29(4):754–763.
Lanubile, F. (2013). Social software as key enabler of collaborative development environments.
Olson, J. S. and Olson, G. M. (2014). How to make distance work work. interactions, 21(2):28–35.
Shitu, Z., Hassan, I., Aung, M. M. T., Kamaruzaman, T. H. T., Musa, R. M., and Others (2018). Avoiding medication errors through effective communication in a healthcare environment. Malaysian Journal of Movement, Health & Exercise, 7(1):115–128.
Storey, M.-A., Singer, L., Cleary, B., Figueira Filho, F., and Zagalsky, A. (2014). The (r)evolution of social media in software engineering. In Future of Software Engineering Proceedings, FOSE 2014, page 100–116, New York, NY, USA. Association for Computing Machinery.
Storey, M.-A., Zagalsky, A., Figueira Filho, F., Singer, L., and German, D. M. (2016). How social and communication channels shape and challenge a participatory culture in software development. IEEE Transactions on Software Engineering, 43(2):185–204.
Publicado
22/05/2023
Como Citar
DE SOUZA, Adriano N.; DA SILVA, Sírius Thadeu F.; FRANÇA, Juliana B. dos Santos; DIAS, Angélica F. da Silva; OLIVEIRA, Jonice; VIVACQUA, Adriana S..
Canais de Comunicação e seus Desafios: uma Análise das Equipes de Desenvolvimento de Software durante a Pandemia de COVID-19. In: ARTIGOS INTERNACIONAIS - SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 18. , 2023, Rio de Janeiro/RJ.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2023
.
p. 52-56.
DOI: https://doi.org/10.5753/sbsc_estendido.2023.229431.
