Collaborative Risk and Change Governance in BPM Projects: The MAP-BPM Approach

• Giovanni Evaristo Correa Junior Universidade Federal de Pernambuco (UFPE)
• Jéssyka Vilela Universidade Federal de Pernambuco (UFPE)

DOI: https://doi.org/10.5753/sbsc_estendido.2026.20711

Resumo

Context: BPM projects involve socio-technical changes that require communication, coordination, and shared decision-making among multiple stakeholders; however, risk analysis and change management are often treated separately, limiting collaborative governance. Objective: This paper proposes MAP-BPM, a methodology that integrates risk analysis and change management across the BPM lifecycle to support collaborative assessment and multi-stakeholder coordination. Method: The approach was grounded in a Systematic Literature Review and evaluated through surveys with BPM professionals. Results: Integrating risk and change improves transparency, decision traceability, stakeholder alignment, and organizational resilience. Conclusions: The study advances collaborative governance in BPM by providing a structured methodology for integrated socio-technical process transformation.

Palavras-chave: Business Process Management, Collaborative Analysis, Risk Management, Change Management, Governance

Referências

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