A Survey on the use of Social BPM in Practice in Brazilian Organizations
Resumo
Social BPM is the combination of Business Process Management (BPM) with social and collaborative techniques for the purpose of exploring collaboration among stakeholders throughout the BPM lifecycle. Its goals are to reduce common problems in BPM by ensuring collaboration and transparency. To the best of our knowledge, there is no information on how Social BPM is being used in organizational environments and on its impacts. This study aims at showing how Brazilian organizations are using Social BPM practices and technologies. Therefore, a survey was conducted with employees from different companies in order to collect data on their usage of BPM collaborative practices. The survey received 31 replies and 3 of the respondents were also interviewed in order to provide depth to their answers and to enhance the overall understanding. The results show that collaboration happens predominantly in design, modeling, and improvement phases. Collaboration still happens mainly without formal planning and without tool support.
Palavras-chave:
Social BPM, Colaboração, Gerenciamento de Processos de Negócios, BPM, Pesquisa
Referências
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Bouchelligua, W., Mahfoudhi, A., Mezhoudi, N., Daassi, O., and Abed, M. 2010. User interfaces modelling of workflow information systems. In Proceedings of the 6th International Workshop on Enterprise and Organizational Modeling and Simulation (Hammamet, Tunisia, Jun. 07-08, 2010), 143- 163. DOI = 10.1007/978-3-642-15723-3_10.
Brambilla, M., Dosmi, M., and Fraternali, P. 2009. Modeldriven engineering of service orchestrations. In Proceedings of the 2009 Congress on Services-I (Los Alamitos, USA, Jul. 06-10, 2009), 562-569. DOI = 10.1109/SERVICESI.2009.94.
Cardoso, J., Bostrom, R. P., and Sheth, A. 2004. Workflow management systems and ERP systems: Differences, commonalities, and applications. Information Technology and Management. 5, 3-4 (Jul. 2004), 319–338. DOI = 10.1023/B:ITEM.0000031584.14039.99.
Delgado, A., Calegari, D., and Arrigoni, A. 2016. Towards a Generic BPMS User Portal Definition for the Execution of Business Processes. Electronic Notes in Theoretical Computer Science. 329 (Dec. 2016), 39-59. DOI = 10.1016/j.entcs.2016.12.004
Gamma, E., Helm, R., Johnson, R., and Vlissides, J. 1994. Design patterns: elements of reusable object-oriented software. Pearson Education, Upper Saddle River, New Jersey, USA, 395p.
Ferreira, D. R., and Thom, L. H. 2012. A semantic approach to the discovery of workflow activity patterns in event logs. International Journal of Business Process Integration and Management. 6, 1 (Jul. 2012), 4-17. DOI = 10.1504/IJBPIM.2012.047909
Keeratichayakorn, W., and Maneeroj, S. 2014. Design patterns for integration between enterprise application with any business process management systems. In Proceedings of the 4th International Conference on Digital Information and Communication Technology and it's Applications (Bangkok, Thailand, May 06-08, 2014), 7-12. DOI = 10.1109/DICTAP.2014.6821647
Oliveira, R. G., and Valente, M. T. 2014. Object-Business Process Mapping Frameworks: Abstractions, Architecture, and Implementation. In Proceedings of the 18th International Enterprise Distributed Object Computing Conference (Ulm, Germany, Sep. 01-05, 2014), 160–169. DOI = 10.1109/EDOC.2014.30.
Pérez-Castillo, R., Weber, B., Guzmán, I. G. R., Piattini, M., and Pinggera, J. 2014. Assessing event correlation in nonprocess-aware information systems. Software & Systems Modeling. 13, 3 (Jul. 2014), 1117-1139. DOI = 10.1007/s10270-012-0285-5
Ruiz, M., Costal, D., España, S., Franch, X., and Pastor, Ó. 2015.GoBIS: An integrated framework to analyse the goal and business process perspectives in information systems. Information Systems.53 (Apr. 2015), 330-345. DOI = 10.1016/j.is.2015.03.007
Suri, K., and Mos, A. C. 2015. Human Task Monitoring and Contextual Analysis for Domain-Specific Business Processes. In Proceedings of the 26th International Conference on Software & Systems Engineering and their Applications (Paris, France, May 27-29, 2015), 27-29.
Vukšić, V. B., Brkić, L., and Baranović, M. 2016. Business Process Management Systems Selection Guidelines: Theory and Practice. In Proceedings of the 39th International Convention Information and Communication Technology, Electronics and Microelectronics (Opatija, Croatia, May 30 – June 3, 2016), 1476-1481.
Wohed, P., Russell, N., Ter Hofstede, A. H., Andersson, B., and van der Aalst, W. M. 2009. Patterns-based evaluation of open source BPM systems: The cases of jBPM, OpenWFE, and Enhydra Shark. Information and Software Technology. 51, 8 (Aug. 2009), 1187–1216. DOI = 10.1016/j.infsof.2009.02.002
Bouchelligua, W., Mahfoudhi, A., Mezhoudi, N., Daassi, O., and Abed, M. 2010. User interfaces modelling of workflow information systems. In Proceedings of the 6th International Workshop on Enterprise and Organizational Modeling and Simulation (Hammamet, Tunisia, Jun. 07-08, 2010), 143- 163. DOI = 10.1007/978-3-642-15723-3_10.
Brambilla, M., Dosmi, M., and Fraternali, P. 2009. Modeldriven engineering of service orchestrations. In Proceedings of the 2009 Congress on Services-I (Los Alamitos, USA, Jul. 06-10, 2009), 562-569. DOI = 10.1109/SERVICESI.2009.94.
Cardoso, J., Bostrom, R. P., and Sheth, A. 2004. Workflow management systems and ERP systems: Differences, commonalities, and applications. Information Technology and Management. 5, 3-4 (Jul. 2004), 319–338. DOI = 10.1023/B:ITEM.0000031584.14039.99.
Delgado, A., Calegari, D., and Arrigoni, A. 2016. Towards a Generic BPMS User Portal Definition for the Execution of Business Processes. Electronic Notes in Theoretical Computer Science. 329 (Dec. 2016), 39-59. DOI = 10.1016/j.entcs.2016.12.004
Gamma, E., Helm, R., Johnson, R., and Vlissides, J. 1994. Design patterns: elements of reusable object-oriented software. Pearson Education, Upper Saddle River, New Jersey, USA, 395p.
Ferreira, D. R., and Thom, L. H. 2012. A semantic approach to the discovery of workflow activity patterns in event logs. International Journal of Business Process Integration and Management. 6, 1 (Jul. 2012), 4-17. DOI = 10.1504/IJBPIM.2012.047909
Keeratichayakorn, W., and Maneeroj, S. 2014. Design patterns for integration between enterprise application with any business process management systems. In Proceedings of the 4th International Conference on Digital Information and Communication Technology and it's Applications (Bangkok, Thailand, May 06-08, 2014), 7-12. DOI = 10.1109/DICTAP.2014.6821647
Oliveira, R. G., and Valente, M. T. 2014. Object-Business Process Mapping Frameworks: Abstractions, Architecture, and Implementation. In Proceedings of the 18th International Enterprise Distributed Object Computing Conference (Ulm, Germany, Sep. 01-05, 2014), 160–169. DOI = 10.1109/EDOC.2014.30.
Pérez-Castillo, R., Weber, B., Guzmán, I. G. R., Piattini, M., and Pinggera, J. 2014. Assessing event correlation in nonprocess-aware information systems. Software & Systems Modeling. 13, 3 (Jul. 2014), 1117-1139. DOI = 10.1007/s10270-012-0285-5
Ruiz, M., Costal, D., España, S., Franch, X., and Pastor, Ó. 2015.GoBIS: An integrated framework to analyse the goal and business process perspectives in information systems. Information Systems.53 (Apr. 2015), 330-345. DOI = 10.1016/j.is.2015.03.007
Suri, K., and Mos, A. C. 2015. Human Task Monitoring and Contextual Analysis for Domain-Specific Business Processes. In Proceedings of the 26th International Conference on Software & Systems Engineering and their Applications (Paris, France, May 27-29, 2015), 27-29.
Vukšić, V. B., Brkić, L., and Baranović, M. 2016. Business Process Management Systems Selection Guidelines: Theory and Practice. In Proceedings of the 39th International Convention Information and Communication Technology, Electronics and Microelectronics (Opatija, Croatia, May 30 – June 3, 2016), 1476-1481.
Wohed, P., Russell, N., Ter Hofstede, A. H., Andersson, B., and van der Aalst, W. M. 2009. Patterns-based evaluation of open source BPM systems: The cases of jBPM, OpenWFE, and Enhydra Shark. Information and Software Technology. 51, 8 (Aug. 2009), 1187–1216. DOI = 10.1016/j.infsof.2009.02.002
Publicado
17/05/2017
Como Citar
BATISTA, Matheus; MAGDALENO, Andréa; KALINOWSKI, Marcos.
A Survey on the use of Social BPM in Practice in Brazilian Organizations. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 13. , 2017, Lavras.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2017
.
p. 436-443.
DOI: https://doi.org/10.5753/sbsi.2017.6073.
