Gestão do conhecimento, aprendizagem móvel e direito do consumidor: estratégia para acesso à informação

  • Elias Oliveira Universidade Federal Rural de Pernambuco
  • Juliana Diniz Universidade Federal Rural de Pernambuco

Resumo


Este estudo tem por objetivo apresentar os resultados de pesquisa realizada sobre a utilização da gestão do conhecimento atrelada a tecnologia móvel para a promoção dos direitos do consumidor. A utilização das informações por meio da aprendizagem móvel resultou em um aplicativo que disponibiliza a informação na temática estudada ao mesmo tempo em que promove acesso aos serviços da delegacia do consumidor de Pernambuco e outros órgãos de defesa dos direitos deste consumidor. Além deste, uma cartilha informativa foi desenvolvida e disponibilizada para que possa ser impressa e ser utilizada em um curso na modalidade a distância, por meio de um ambiente virtual de aprendizagem, a profissionais de segurança pública da região metropolitana do Recife e interior do estado de Pernambuco.

Palavras-chave: Gestão do conhecimento, direito do consumidor, aprendizagem móvel

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Publicado
17/05/2017
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OLIVEIRA, Elias; DINIZ, Juliana. Gestão do conhecimento, aprendizagem móvel e direito do consumidor: estratégia para acesso à informação. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 13. , 2017, Lavras. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2017 . p. 504-511. DOI: https://doi.org/10.5753/sbsi.2017.6081.