Knowledge management, mobile learning and consumer law: strategy for access to information

• Elias Oliveira Rural Federal University of Pernambuco
• Juliana Diniz Rural Federal University of Pernambuco

DOI: https://doi.org/10.5753/sbsi.2017.6081

Abstract

This paper aims to present the results of a research carried out on the use of knowledge management with mobile technology to promote of consumer law. The use of information through mobile learning resulted in an application that provides the information and promoter access to the services of the consumer police station of Pernambuco and to other consumer protection agencies. In addition, an information booklet was developed and made available to be used in an e-learning course, using a virtual environment for public security safety with in the Recife metropolitan region and other actus in the countryside of Pernambuco.

Keywords: Gestão do conhecimento, direito do consumidor, aprendizagem móvel

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