Human-Centered Redesign as a Strategy for Value Creation in Educational Information Systems
Resumo
Information Systems have become central to higher education, directly influencing student experience, institutional performance, and educational quality. However, many academic systems are still primarily designed with an operational and administrative focus, often lacking systematic human-centered design (HCD) principles. This study positions human-centered redesign as a strategic mechanism for governance and value creation, supporting the alignment between technology, organizational objectives, and student needs in academic environments. The study presents an HCD-based redesign of System X, which achieved high usability scores and resulted in measurable improvements in navigation efficiency, mobile responsiveness, and overall user experience quality.
Referências
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Brooke, J. (1986). System usability scale (SUS): a quick-and-dirty method of system evaluation user information. Reading, UK: Digital equipment co ltd, 43:1–7.
Cousin, G. (2005). Case study research. Journal of geography in higher education, 29(3):421–427.
Dumas, J. S. and Redish, J. C. (1999). A Practical Guide to Usability Testing. Intellect, Bristol, UK.
Etikan, I., Musa, S. A., Alkassim, R. S., et al. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics, 5(1):1–4.
Flyvbjerg, B. (2004). Five misunderstandings about case-study research. Sosiologisk tidsskrift, 12(2):117–142.
Grilo, A., Maia, S., Fernandes, L., Costa, C., and Kroeff, A. (2017). Redesign participativo em websites de instituições de ensino superior: o caso do portal UFRN | collaborative redesign on university websites: the case of ufrn’s portal. InfoDesign - Revista Brasileira de Design da Informação, 14:159–173.
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Gunesekera, A., Bao, Y., and Kibelloh, M. (2019). The role of usability on e-learning user interactions and satisfaction: a literature review. Journal of Systems and Information Technology, ahead-of-print.
ISO 9241-210 (2019). ISO 9241-210:2019 - ergonomics of human-system interaction. International Organization for Standardization (ISO). [link]. Accessed on: 21.02.2026.
ISO/IEC 25010 (2023). ISO/IEC 25010:2023 - systems and software engineering - systems and software quality requirements and evaluation (square) - quality model framework. International Organization for Standardization (ISO). [link]. Accessed on: 22.02.2026.
ISO/IEC 25019 (2023). ISO/IEC 25019:2023 - systems and software engineering - systems and software quality requirements and evaluation (square) - quality in use model. International Organization for Standardization (ISO). [link]. Accessed on: 22.02.2026.
ISO/IEC 38500 (2024). ISO/IEC 38500:2024 - information technology - governance of it for the organization. International Organization for Standardization (ISO). [link]. Accessed on: 22.02.2026.
Kimura, W., Horita, F., and Rocha, V. (2020). O impacto da transformação digital na institucionalização de metodologias ágeis. In Anais Estendidos do XVI Simpósio Brasileiro de Sistemas de Informação, pages 13–16, Porto Alegre, RS, Brasil. SBC.
Kureerung, P., Ramingwong, L., Ramingwong, S., Cosh, K., and Eiamkanitchat, N. (2022). A framework for designing usability: Usability redesign of a mobile government application. Information, 13(10):470.
Maslov, I., Nikou, S., and Hansen, P. (2021). Exploring user experience of learning management system. The International Journal of Information and Learning Technology, 38(4):344–363.
Melo, D. N. A. d. (2023). UX. br: um modelo de maturidade de experiência de usuário para aplicações governamentais. Dissertation, Programa de Pós-Graduação em Computação, Quixadá, Brazil.
Nielsen, J. (2000). Why you only need to test with 5 users. [link]. Accessed on: 21.02.2026.
Nielsen, J. (2024). 10 usability heuristics for user interface design. [link]. Accessed on: 21.02.2026.
Noaman, A. Y. and Ahmed, F. F. (2015). ERP systems functionalities in higher education. Procedia Computer Science, 65:385–395. International Conference on Communications, management, and Information technology (ICCMIT’2015).
Norman, D. (2013). The design of everyday things: Revised and expanded edition. Basic books.
Pedrosa, G. V. and Freitas, L. (2025). Toward a human-centered and ecosystemic evaluation framework for public sector digital planning. Journal of Technology Management and Innovation, 20(3):31–40.
Preece, J., Rogers, Y., and Sharp, H. (2002). Interaction Design: Beyond Human-Computer Interaction. John Wiley & Sons, EUA.
Resende Júnior, S. F. and Leite, L. L. (2024). An investigation of usability issues in the administrative process management software of the federal government of brazil. iSys - Journal of Information Systems, 17(1):6:1–6:39.
Sauro, J. and Lewis, J. R. (2016). Quantifying the user experience: Practical statistics for user research. Morgan Kaufmann.
Shephard, R. W. and Färe, R. (1974). The law of diminishing returns. In Production Theory: Proceedings of an International Seminar Held at the University at Karlsruhe May–July 1973, pages 287–318. Springer.
Silva, G., Alves, N., Amorim, A., Sousa, P., Araújo, T., and Lima, G. (2022). Aplicação de business intelligence no processo de autoavaliação de instituições de ensino superior. In Anais Estendidos do XVIII Simpósio Brasileiro de Sistemas de Informação, pages 1–4, Porto Alegre, RS, Brasil. SBC.
Silva, S. L. F. C., Fornazin, M., and dos Santos, R. P. (2019). Sistemas emergentes no ecossistema digital brasileiro de saúde pública: Uma abordagem sociotécnica. In Anais Estendidos do XV Simpósio Brasileiro de Sistemas de Informação, pages 63–68, Porto Alegre, RS, Brasil. SBC.
Tversky, A. and Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases: Biases in judgments reveal some heuristics of thinking under uncertainty. science, 185(4157):1124–1131.
Verger, A., Parcerisa, L., and Fontdevila, C. (2018). Crescimento e disseminação de avaliações em larga escala e de responsabilizações baseadas em testes: uma sociologia política das reformas educacionais globais. Revista da FAEEBA: Educação e Contemporaneidade, 27(53):60–82.
Vlachogianni, P. and Tselios, N. (2023). Perceived usability evaluation of educational technology using the post-study system usability questionnaire (pssuq): A systematic review. Sustainability, 15(17):12954.
Weill, P. and Ross, J. W. (2004). IT governance: How top performers manage IT decision rights for superior results. Harvard Business Press.
Yin, R. K. (2009). Case study research: Design and methods, volume 5. sage.
Zahiruddin, H. and Wijaya, A. (2024). The evolution and trends in it governance research: A bibliometric analysis. Journal of Information Technology Management, 16(2):112–131.
Brasil (1996). Lei de Diretrizes e Bases da Educação Nacional. [link]. Accessed on: 21.02.2026.
Braun, V. and Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2):77–101.
Brooke, J. (1986). System usability scale (SUS): a quick-and-dirty method of system evaluation user information. Reading, UK: Digital equipment co ltd, 43:1–7.
Cousin, G. (2005). Case study research. Journal of geography in higher education, 29(3):421–427.
Dumas, J. S. and Redish, J. C. (1999). A Practical Guide to Usability Testing. Intellect, Bristol, UK.
Etikan, I., Musa, S. A., Alkassim, R. S., et al. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics, 5(1):1–4.
Flyvbjerg, B. (2004). Five misunderstandings about case-study research. Sosiologisk tidsskrift, 12(2):117–142.
Grilo, A., Maia, S., Fernandes, L., Costa, C., and Kroeff, A. (2017). Redesign participativo em websites de instituições de ensino superior: o caso do portal UFRN | collaborative redesign on university websites: the case of ufrn’s portal. InfoDesign - Revista Brasileira de Design da Informação, 14:159–173.
Guillen-Aguinaga, M., Aguinaga-Ontoso, E., Guillen-Aguinaga, L., Guillen-Grima, F., and Aguinaga-Ontoso, I. (2025). Data quality in the age of AI: A review of governance, ethics, and the fair principles. Data, 10(12):201.
Gunesekera, A., Bao, Y., and Kibelloh, M. (2019). The role of usability on e-learning user interactions and satisfaction: a literature review. Journal of Systems and Information Technology, ahead-of-print.
ISO 9241-210 (2019). ISO 9241-210:2019 - ergonomics of human-system interaction. International Organization for Standardization (ISO). [link]. Accessed on: 21.02.2026.
ISO/IEC 25010 (2023). ISO/IEC 25010:2023 - systems and software engineering - systems and software quality requirements and evaluation (square) - quality model framework. International Organization for Standardization (ISO). [link]. Accessed on: 22.02.2026.
ISO/IEC 25019 (2023). ISO/IEC 25019:2023 - systems and software engineering - systems and software quality requirements and evaluation (square) - quality in use model. International Organization for Standardization (ISO). [link]. Accessed on: 22.02.2026.
ISO/IEC 38500 (2024). ISO/IEC 38500:2024 - information technology - governance of it for the organization. International Organization for Standardization (ISO). [link]. Accessed on: 22.02.2026.
Kimura, W., Horita, F., and Rocha, V. (2020). O impacto da transformação digital na institucionalização de metodologias ágeis. In Anais Estendidos do XVI Simpósio Brasileiro de Sistemas de Informação, pages 13–16, Porto Alegre, RS, Brasil. SBC.
Kureerung, P., Ramingwong, L., Ramingwong, S., Cosh, K., and Eiamkanitchat, N. (2022). A framework for designing usability: Usability redesign of a mobile government application. Information, 13(10):470.
Maslov, I., Nikou, S., and Hansen, P. (2021). Exploring user experience of learning management system. The International Journal of Information and Learning Technology, 38(4):344–363.
Melo, D. N. A. d. (2023). UX. br: um modelo de maturidade de experiência de usuário para aplicações governamentais. Dissertation, Programa de Pós-Graduação em Computação, Quixadá, Brazil.
Nielsen, J. (2000). Why you only need to test with 5 users. [link]. Accessed on: 21.02.2026.
Nielsen, J. (2024). 10 usability heuristics for user interface design. [link]. Accessed on: 21.02.2026.
Noaman, A. Y. and Ahmed, F. F. (2015). ERP systems functionalities in higher education. Procedia Computer Science, 65:385–395. International Conference on Communications, management, and Information technology (ICCMIT’2015).
Norman, D. (2013). The design of everyday things: Revised and expanded edition. Basic books.
Pedrosa, G. V. and Freitas, L. (2025). Toward a human-centered and ecosystemic evaluation framework for public sector digital planning. Journal of Technology Management and Innovation, 20(3):31–40.
Preece, J., Rogers, Y., and Sharp, H. (2002). Interaction Design: Beyond Human-Computer Interaction. John Wiley & Sons, EUA.
Resende Júnior, S. F. and Leite, L. L. (2024). An investigation of usability issues in the administrative process management software of the federal government of brazil. iSys - Journal of Information Systems, 17(1):6:1–6:39.
Sauro, J. and Lewis, J. R. (2016). Quantifying the user experience: Practical statistics for user research. Morgan Kaufmann.
Shephard, R. W. and Färe, R. (1974). The law of diminishing returns. In Production Theory: Proceedings of an International Seminar Held at the University at Karlsruhe May–July 1973, pages 287–318. Springer.
Silva, G., Alves, N., Amorim, A., Sousa, P., Araújo, T., and Lima, G. (2022). Aplicação de business intelligence no processo de autoavaliação de instituições de ensino superior. In Anais Estendidos do XVIII Simpósio Brasileiro de Sistemas de Informação, pages 1–4, Porto Alegre, RS, Brasil. SBC.
Silva, S. L. F. C., Fornazin, M., and dos Santos, R. P. (2019). Sistemas emergentes no ecossistema digital brasileiro de saúde pública: Uma abordagem sociotécnica. In Anais Estendidos do XV Simpósio Brasileiro de Sistemas de Informação, pages 63–68, Porto Alegre, RS, Brasil. SBC.
Tversky, A. and Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases: Biases in judgments reveal some heuristics of thinking under uncertainty. science, 185(4157):1124–1131.
Verger, A., Parcerisa, L., and Fontdevila, C. (2018). Crescimento e disseminação de avaliações em larga escala e de responsabilizações baseadas em testes: uma sociologia política das reformas educacionais globais. Revista da FAEEBA: Educação e Contemporaneidade, 27(53):60–82.
Vlachogianni, P. and Tselios, N. (2023). Perceived usability evaluation of educational technology using the post-study system usability questionnaire (pssuq): A systematic review. Sustainability, 15(17):12954.
Weill, P. and Ross, J. W. (2004). IT governance: How top performers manage IT decision rights for superior results. Harvard Business Press.
Yin, R. K. (2009). Case study research: Design and methods, volume 5. sage.
Zahiruddin, H. and Wijaya, A. (2024). The evolution and trends in it governance research: A bibliometric analysis. Journal of Information Technology Management, 16(2):112–131.
Publicado
25/05/2026
Como Citar
TOLEDO, Gabriel P.; SILVA, Samira S.; RODRIGUES, Sandra S.; LANA, Cristiane Ap..
Human-Centered Redesign as a Strategy for Value Creation in Educational Information Systems. In: TRILHA DE NOVAS IDEIAS E RESULTADOS EMERGENTES EM SI - POSICIONAMENTO DE IDEIAS - SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 22. , 2026, Vitória/ES.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2026
.
p. 371-384.
DOI: https://doi.org/10.5753/sbsi_estendido.2026.249125.
