Leveraging Structured Data Input for Effective Chatbot Integration in Enterprises

• Caio Siqueira PUC-Rio http://orcid.org/0009-0009-2808-3278
• Orlando Fonseca PUC-Rio https://orcid.org/0000-0002-0205-2483
• Giuliano Ferreira PUC-Rio https://orcid.org/0009-0004-7824-0191
• Omar Leiva PUC-Rio https://orcid.org/0000-0001-6067-8372

DOI: https://doi.org/10.5753/stil.2024.245343

Resumo

This paper introduces an approach for integrating structured data into chatbot applications. Utilizing our Mindmap tool, which hierarchically organizes data and maps nodes to actions, we developed an augmented JSON schema to improve chatbot contextual understanding and response accuracy. By applying the Langchain suite and Retrieval-Augmented Generation techniques, our method enhances data retrieval and processing from a vector store, significantly improving interaction relevance.

Palavras-chave: Chatbot Integration, Structured Data, RAG, Langchain

Referências

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