Um estudo empírico sobre reações emocionais de usuários na interação com interfaces web pautadas na Gestalt
Resumo
Emoções influenciam decisões, comunicação com outras pessoas e com soluções web. As interfaces de usuário têm influência emocional sobre seu usuário e uma teoria para o design delas é a da Gestalt. Ainda é desconhecido sua influencia sobre as emoções durante uma interação. Este artigo realizou uma coleta de dados fisiológicos de voluntários durante o uso da solução web desenvolvida. Depois, classificou-se os dados de acordo com o Espaço Semântico de Scherer. Avaliou-se o impacto das leis sobre as emoções dos participantes. Os resultados sugeriram que as leis escolhidas mudaram de forma significativa uma pequena parcela dos voluntários.
Palavras-chave:
Gestalt, interface de usuário, emoção, EEG, ECG, GSR
Referências
Abadi, M. K. and et al. (2015). DECAF: meg-based multimodal database for decoding affective physiological responses. IEEE Transactions on Affective Computing, 6(3):209–222.
Beale, R. and Peter, C. (2008). The Role of Affect and Emotion. In Affect and Emotion in Human-Computer Interaction, volume 4868, pages 1–11.
Boring, E. G. (1942). Sensation and perception in the history of experimental psychology. Appleton Century Crofts, New York.
Chang, D. and Nesbitt, K. V. (2006). Identifying Commonly-Used Gestalt Principles as a Design Framework for Multi-Sensory Displays. In 2006 IEEE International Conference on Systems, Man and Cybernetics, volume 3, pages 2452–2457.
Chang, L. J. and et al. (2015). A Sensitive and Specific Neural Signature for PictureInduced Negative Affect. PLOS Biology, 13(6):1–28.
Cristescu, I. (2008). Emotions in Human-Computer Interaction: the role of nonverbal behavior in interactive systems. In Revista Informática Econômica, volume 12, pages 110–116.
Gonçalves, V. P. (2016). Uma abordagem para indicar o estado emocional de usuários em tempo de interaração. PhD thesis, Universidade de São Paulo.
Koelstra, S. and et al. (2012). Deap: a database for emotion analysis; using physiological signals. IEEE Transactions on Affective Computing, 3(1):18–31.
Köhler, W. (1920). Physical Gestalten (Die Physischen Gestalten in Ruhe und im stationaren Zustand). Eine naturphilosophische Untersuchung, Erlangen. [W. D. Ellis (Ed.) A sourcebook of Gestaltpsychology. London: Routledge Kegan Paul, 1938, pp. 17-54].
Lichtenstein, A. and et al. (2008). Comparing Two Emotion Models for Deriving Affective States from Physiological Data, pages 35–50. Springer Berlin Heidelberg, Berlin, Heidelberg.
Mahlke, S. and Mingue, M. (2008). Consideration of multiple components of emotions in human-technology interaction. In Affect and emotion in human-computer interaction, pages 51–62. Springer.
Norman, D. A. (2004). Emotion design: why we love (or hate) everyday things.
Palmer, S. E. and Rock, I. (1992). Common region: a new principle of perceptual grouping. Cognitive Psychology, 24:436–447.
Palmer, S. E. and Rock, I. (1994). Rethinking perceptual organization: the roles of uniform connectedness. Psychonomic Bulletin and Review, 1:29–55.
Piccolo, S. L., Hayashi, E. C. S., and Baranauskas, M. C. C. (2010). Psicologia geral. 2o Workshop sobre Aspectos da Interação Humano-Computador para a Web Social, pages 29–38.
Scherer, K. R. (1984). On the nature and function of emotion: a component process approach. Approaches to emotion, 2293:317.
Scherer, K. R. (2001). Appraisal considered as a process of multilevel sequential checking. Appraisal processes in emotion: Theory, methods, research, 92(120):57.
Scherer, K. R. (2005). What are emotions? And how can they be measured? Social science information, 44(4):695–729.
Shami, N. S. and et al. (2008). Measuring Affect in HCI: going beyond the individual. In Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems, pages 3901–3904.
Souza, I. E. and Neris, V. P. A. (2019). Classificação de Sinais Fisiológicos para Inferência do Estado Emocional de Usuários. Master’s thesis, Universidade Federal de São Carlos (UFSCar), São Carlos, São Paulo.
Subramanian, R. and et al. (2016). ASCERTAIN: emotion and personality recognition using commercial sensors. IEEE Transactions on Affective Computing, 9(2):147–160.
Wertherimer, M. (1924). Gestalt Theory (Uber Gestalttheorie). [W. D. Ellis (Ed.) A sourcebook of Gestalt psychology. London: Routledge Kegan Paul, 1938, pp. 1-11].
Xavier, R. A. C., Garcia, F. E., and Neris, V. P. A. (2012). Decisões de Design de Interfaces Ruins e o Impacto delas na Interação: um estudo preliminar considerando o estado emocional de idosos. pages 127–136
Beale, R. and Peter, C. (2008). The Role of Affect and Emotion. In Affect and Emotion in Human-Computer Interaction, volume 4868, pages 1–11.
Boring, E. G. (1942). Sensation and perception in the history of experimental psychology. Appleton Century Crofts, New York.
Chang, D. and Nesbitt, K. V. (2006). Identifying Commonly-Used Gestalt Principles as a Design Framework for Multi-Sensory Displays. In 2006 IEEE International Conference on Systems, Man and Cybernetics, volume 3, pages 2452–2457.
Chang, L. J. and et al. (2015). A Sensitive and Specific Neural Signature for PictureInduced Negative Affect. PLOS Biology, 13(6):1–28.
Cristescu, I. (2008). Emotions in Human-Computer Interaction: the role of nonverbal behavior in interactive systems. In Revista Informática Econômica, volume 12, pages 110–116.
Gonçalves, V. P. (2016). Uma abordagem para indicar o estado emocional de usuários em tempo de interaração. PhD thesis, Universidade de São Paulo.
Koelstra, S. and et al. (2012). Deap: a database for emotion analysis; using physiological signals. IEEE Transactions on Affective Computing, 3(1):18–31.
Köhler, W. (1920). Physical Gestalten (Die Physischen Gestalten in Ruhe und im stationaren Zustand). Eine naturphilosophische Untersuchung, Erlangen. [W. D. Ellis (Ed.) A sourcebook of Gestaltpsychology. London: Routledge Kegan Paul, 1938, pp. 17-54].
Lichtenstein, A. and et al. (2008). Comparing Two Emotion Models for Deriving Affective States from Physiological Data, pages 35–50. Springer Berlin Heidelberg, Berlin, Heidelberg.
Mahlke, S. and Mingue, M. (2008). Consideration of multiple components of emotions in human-technology interaction. In Affect and emotion in human-computer interaction, pages 51–62. Springer.
Norman, D. A. (2004). Emotion design: why we love (or hate) everyday things.
Palmer, S. E. and Rock, I. (1992). Common region: a new principle of perceptual grouping. Cognitive Psychology, 24:436–447.
Palmer, S. E. and Rock, I. (1994). Rethinking perceptual organization: the roles of uniform connectedness. Psychonomic Bulletin and Review, 1:29–55.
Piccolo, S. L., Hayashi, E. C. S., and Baranauskas, M. C. C. (2010). Psicologia geral. 2o Workshop sobre Aspectos da Interação Humano-Computador para a Web Social, pages 29–38.
Scherer, K. R. (1984). On the nature and function of emotion: a component process approach. Approaches to emotion, 2293:317.
Scherer, K. R. (2001). Appraisal considered as a process of multilevel sequential checking. Appraisal processes in emotion: Theory, methods, research, 92(120):57.
Scherer, K. R. (2005). What are emotions? And how can they be measured? Social science information, 44(4):695–729.
Shami, N. S. and et al. (2008). Measuring Affect in HCI: going beyond the individual. In Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems, pages 3901–3904.
Souza, I. E. and Neris, V. P. A. (2019). Classificação de Sinais Fisiológicos para Inferência do Estado Emocional de Usuários. Master’s thesis, Universidade Federal de São Carlos (UFSCar), São Carlos, São Paulo.
Subramanian, R. and et al. (2016). ASCERTAIN: emotion and personality recognition using commercial sensors. IEEE Transactions on Affective Computing, 9(2):147–160.
Wertherimer, M. (1924). Gestalt Theory (Uber Gestalttheorie). [W. D. Ellis (Ed.) A sourcebook of Gestalt psychology. London: Routledge Kegan Paul, 1938, pp. 1-11].
Xavier, R. A. C., Garcia, F. E., and Neris, V. P. A. (2012). Decisões de Design de Interfaces Ruins e o Impacto delas na Interação: um estudo preliminar considerando o estado emocional de idosos. pages 127–136
Publicado
26/10/2020
Como Citar
NISHIKAWA, Diogo Kionori Cândido; BRANDÃO, Roberta Pereira; NERIS, Vânia Paula de Almeida.
Um estudo empírico sobre reações emocionais de usuários na interação com interfaces web pautadas na Gestalt. In: WORKSHOP SOBRE ASPECTOS DA INTERAÇÃO HUMANO-COMPUTADOR NA WEB SOCIAL (WAIHCWS), 11. , 2020, Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2020
.
p. 25-32.
ISSN 2596-0296.
DOI: https://doi.org/10.5753/waihcws.2020.12344.
