An empirical study on users' emotional reactions in the interaction with web interfaces based on Gestalt
Abstract
Emotions influence decisions, communication with other people and with web solutions. User interfaces have an emotional influence on their user and a theory for their design is Gestalt. Its influence on emotions during an interaction is still unknown. This paper collected physiological data from volunteers while they were using the developed web solution. Afterwards, the data was classified according to the Scherer Semantic Space. The impact of the laws on the participants' emotions was assessed. The results suggested that the chosen laws has significantly changed a small portion of the users.
Keywords:
Gestalt, user interface, emotion, EEG, ECG, GSR
References
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Beale, R. and Peter, C. (2008). The Role of Affect and Emotion. In Affect and Emotion in Human-Computer Interaction, volume 4868, pages 1–11.
Boring, E. G. (1942). Sensation and perception in the history of experimental psychology. Appleton Century Crofts, New York.
Chang, D. and Nesbitt, K. V. (2006). Identifying Commonly-Used Gestalt Principles as a Design Framework for Multi-Sensory Displays. In 2006 IEEE International Conference on Systems, Man and Cybernetics, volume 3, pages 2452–2457.
Chang, L. J. and et al. (2015). A Sensitive and Specific Neural Signature for PictureInduced Negative Affect. PLOS Biology, 13(6):1–28.
Cristescu, I. (2008). Emotions in Human-Computer Interaction: the role of nonverbal behavior in interactive systems. In Revista Informática Econômica, volume 12, pages 110–116.
Gonçalves, V. P. (2016). Uma abordagem para indicar o estado emocional de usuários em tempo de interaração. PhD thesis, Universidade de São Paulo.
Koelstra, S. and et al. (2012). Deap: a database for emotion analysis; using physiological signals. IEEE Transactions on Affective Computing, 3(1):18–31.
Köhler, W. (1920). Physical Gestalten (Die Physischen Gestalten in Ruhe und im stationaren Zustand). Eine naturphilosophische Untersuchung, Erlangen. [W. D. Ellis (Ed.) A sourcebook of Gestaltpsychology. London: Routledge Kegan Paul, 1938, pp. 17-54].
Lichtenstein, A. and et al. (2008). Comparing Two Emotion Models for Deriving Affective States from Physiological Data, pages 35–50. Springer Berlin Heidelberg, Berlin, Heidelberg.
Mahlke, S. and Mingue, M. (2008). Consideration of multiple components of emotions in human-technology interaction. In Affect and emotion in human-computer interaction, pages 51–62. Springer.
Norman, D. A. (2004). Emotion design: why we love (or hate) everyday things.
Palmer, S. E. and Rock, I. (1992). Common region: a new principle of perceptual grouping. Cognitive Psychology, 24:436–447.
Palmer, S. E. and Rock, I. (1994). Rethinking perceptual organization: the roles of uniform connectedness. Psychonomic Bulletin and Review, 1:29–55.
Piccolo, S. L., Hayashi, E. C. S., and Baranauskas, M. C. C. (2010). Psicologia geral. 2o Workshop sobre Aspectos da Interação Humano-Computador para a Web Social, pages 29–38.
Scherer, K. R. (1984). On the nature and function of emotion: a component process approach. Approaches to emotion, 2293:317.
Scherer, K. R. (2001). Appraisal considered as a process of multilevel sequential checking. Appraisal processes in emotion: Theory, methods, research, 92(120):57.
Scherer, K. R. (2005). What are emotions? And how can they be measured? Social science information, 44(4):695–729.
Shami, N. S. and et al. (2008). Measuring Affect in HCI: going beyond the individual. In Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems, pages 3901–3904.
Souza, I. E. and Neris, V. P. A. (2019). Classificação de Sinais Fisiológicos para Inferência do Estado Emocional de Usuários. Master’s thesis, Universidade Federal de São Carlos (UFSCar), São Carlos, São Paulo.
Subramanian, R. and et al. (2016). ASCERTAIN: emotion and personality recognition using commercial sensors. IEEE Transactions on Affective Computing, 9(2):147–160.
Wertherimer, M. (1924). Gestalt Theory (Uber Gestalttheorie). [W. D. Ellis (Ed.) A sourcebook of Gestalt psychology. London: Routledge Kegan Paul, 1938, pp. 1-11].
Xavier, R. A. C., Garcia, F. E., and Neris, V. P. A. (2012). Decisões de Design de Interfaces Ruins e o Impacto delas na Interação: um estudo preliminar considerando o estado emocional de idosos. pages 127–136
Published
2020-10-26
How to Cite
NISHIKAWA, Diogo Kionori Cândido; BRANDÃO, Roberta Pereira; NERIS, Vânia Paula de Almeida.
An empirical study on users' emotional reactions in the interaction with web interfaces based on Gestalt. In: WORKSHOP ON ASPECTS OF HUMAN-COMPUTER INTERACTION FOR THE SOCIAL WEB (WAIHCWS), 11. , 2020, Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2020
.
p. 25-32.
ISSN 2596-0296.
DOI: https://doi.org/10.5753/waihcws.2020.12344.
