Uma Investigação da Relação entre Valores Humanos e a Intenção Emocional do Usuário em suas postagens no Twitter

• Denilson C. Oliveira UNIFOR
• Elizabeth S. Furtado UNIFOR
• Marilia S. Mendes UFC

Resumo

The UX evaluation, using user´s texts, has recently been performed by IHC researchers. However, they invite the user to write about their usage experience and then analyze their texts in order to investigate the UX in the evaluated system. Although these evaluations investigate, from the identification of the context of use of the system to the identification of UX goals to evaluate a system, the spontaneous reporting of its users are unreasonable: the human values (personal and social) expressed in users' texts, and; their intention to report their use in the system. In this paper, an investigation is conducted to evaluate UX in 3,880 posts extracted from Twitter, considers users' spontaneous experience reports, investigating: there is a relationship between the user's intention to report their use in the system and the values expressed by them during an interaction? Results of this paper showed there is a relationship between the user's intention of emotion to post a message about the system and her/his values that can be important to the analysis of UX.

Palavras-chave: Human Computer Interaction, User experience, Usability, Social Systems, Emotional Analysis