FUSIE: Catálogo de Métricas Orientadas à Experiência do Usuário em Aplicações Web
Resumo
Este artigo apresenta o catálogo FUSIE (Feedback, Usabilidade, Satisfação, Intuitividade e Eficiência), um conjunto de métricas para avaliação da experiência do usuário (UX) em aplicações web. Baseado nas normas ISO 9241 e ISO 15939, o catálogo organiza métricas existentes e propõe adaptações e novas medidas para suprir lacunas na avaliação de UX. Sua aplicação em três sistemas distintos demonstrou a utilidade do FUSIE como instrumento de diagnóstico e melhoria contínua da experiência do usuário.
Palavras-chave:
Experiência do Usuário, Aplicações Web, Métricas de UX
Referências
Brooke, J. (1996). Sus: A quick and dirty usability scale. In Usability Evaluation in Industry, pages 189–194. Taylor & Francis.
Caro-Álvaro, S., García-López, E., García-Cabot, A., de Marcos, L., and Domínguez-Díaz, A. (2022). Applying usability recommendations when developing mobile instant messaging applications. IET Software, 16(1):73–93.
Goodman, E., Kuniavsky, M., and Moed, A. (2012). Observing the User Experience: A Practitioner’s Guide to User Research. Morgan Kaufmann.
Inc., G. (2024). Speed index — tools for web developers. [link]. Accessed: 2024-07-20.
International Organization for Standardization (2017). Iso/iec 15939: Software and systems engineering – measurement process. Technical report, ISO.
International Organization for Standardization (2019). Iso 9241-210: Human-centred design for interactive systems. Technical report, ISO.
Kitchenham, B. and Charters, S. (2004). Procedures for performing systematic reviews. Keele University. Technical Report TR/SE-0401.
Lewis, J. R. (1995). Ibm computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. International Journal of Human–Computer Interaction, 7(1):57–78.
Nielsen, J. (1994). Usability Engineering. Morgan Kaufmann.
Rubin, J. and Chisnell, D. (2011). Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Wiley.
Tullis, T. and Albert, B. (2008). Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Morgan Kaufmann.
Caro-Álvaro, S., García-López, E., García-Cabot, A., de Marcos, L., and Domínguez-Díaz, A. (2022). Applying usability recommendations when developing mobile instant messaging applications. IET Software, 16(1):73–93.
Goodman, E., Kuniavsky, M., and Moed, A. (2012). Observing the User Experience: A Practitioner’s Guide to User Research. Morgan Kaufmann.
Inc., G. (2024). Speed index — tools for web developers. [link]. Accessed: 2024-07-20.
International Organization for Standardization (2017). Iso/iec 15939: Software and systems engineering – measurement process. Technical report, ISO.
International Organization for Standardization (2019). Iso 9241-210: Human-centred design for interactive systems. Technical report, ISO.
Kitchenham, B. and Charters, S. (2004). Procedures for performing systematic reviews. Keele University. Technical Report TR/SE-0401.
Lewis, J. R. (1995). Ibm computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. International Journal of Human–Computer Interaction, 7(1):57–78.
Nielsen, J. (1994). Usability Engineering. Morgan Kaufmann.
Rubin, J. and Chisnell, D. (2011). Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Wiley.
Tullis, T. and Albert, B. (2008). Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Morgan Kaufmann.
Publicado
03/11/2025
Como Citar
DANTAS, Luan Henrique Souza; MARQUES, Johnny.
FUSIE: Catálogo de Métricas Orientadas à Experiência do Usuário em Aplicações Web. In: WORKSHOP ANUAL DO MPS (WAMPS), 21. , 2025, São José dos Campos/SP.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 31-35.
