The impact of UX work on communication and collaboration in software startups
Resumo
Software startups are companies that operate under constant time and business pressures and often teams have problems on communication and collaboration. However, little has been discussed about these problems in the literature. Startup professionals have recognized user experience as an important software quality. This paper presents an investigation about the impact of UX work on team communication and collaboration in startups. We conducted a qualitative study with two startups in Brazil and found out six categories of UX work issues. Our work contributes by discussing the impact of these issues on team communication and collaboration which are related to team composition, tools adopted and organization culture.
Referências
Berg, V., Birkeland, J., Nguyen-Duc, A., Pappas, I. O., and Jaccheri, L. (2018). Software startup engineering: A systematic mapping study. Journal of Systems and Software, 144:255–274.
Bjarnason, E., Hess, A., Svensson, R. B., Regnell, B., and Doerr, J. (2014). Reflecting on evidence-based timelines. IEEE Software, 31(4):37–43.
Choma, J., Guerra, E. M., Alvaro, A., Pereira, R., and Zaina, L. (2022). Influences of ux factors in the agile ux context of software startups. Information and Software Technology, 152:107041.
DIS, I. (2010). 9241-210: 2010. ergonomics of human system interaction-part 210: Human-centred design for interactive systems (formerly known as 13407). International Standardization Organization (ISO). Switzerland.
Gauthier, J., Penzel, M., Kuester, S., and Kumaran, M. (2021). The global startup ecosystem report 2021. Technical report, Startup Genome.
Guerino, G. C., Dias, N. S. B. C., Chanin, R., Prikladnicki, R., Balancieri, R., and Leal, G. C. L. (2021). User experience practices in early-stage software startups-an exploratory study. In International Conference on Software Business, pages 122–136. Springer.
Hokkanen, L., Kuusinen, K., and Väänänen, K. (2015). Early product design in startups: Towards a ux strategy. In Proceedings of the 16th International Conference on Product-Focused Software Process Improvement-Volume 9459, pages 217–224.
Kashfi, P., Feldt, R., Nilsson, A., and Svensson, R. B. (2016). Evidence-based timelines for user experience software process improvement retrospectives. In 2016 42th Euromicro Conference on Software Engineering and Advanced Applications (SEAA), pages 59–62.
Kemell, K.-K., Ravaska, V., Nguyen-Duc, A., and Abrahamsson, P. (2020). Software startup practices–software development in startups through the lens of the essence theory of software engineering. In Product-Focused Software Process Improvement: 21st International Conference, PROFES 2020, Turin, Italy, November 25–27, 2020, Proceedings 21, pages 402–418. Springer.
Klotins, E., Unterkalmsteiner, M., Chatzipetrou, P., Gorschek, T., Prikladnicki, R., Tripathi, N., and Pompermaier, L. B. (2019a). A progression model of software engineering goals, challenges, and practices in start-ups. IEEE Transactions on Software Engineering, 47(3):498–521.
Klotins, E., Unterkalmsteiner, M., and Gorschek, T. (2019b). Software engineering in start-up companies: An analysis of 88 experience reports. Empirical Software Engineering, 24(1):68–102.
Lape, E. (2021). Dual-track agile in early-stage startups. ICSEA 2021, page 116.
Robson, C. and McCartan, K. (2016). Real world research: a resource for users of social research methods in applied settings. Wiley, 4 edition. p. 560.
Saad, J., Martinelli, S., Machado, L. S., de Souza, C. R., Alvaro, A., and Zaina, L. (2021). Ux work in software startups: A thematic analysis of the literature. Information and Software Technology, 140:106688.
Saldaña, J. (2021). The coding manual for qualitative researchers. The coding manual for qualitative researchers, pages 1–440.
Sharp, H., Robinson, H., and Petre, M. (2008). The role of physical artefacts in agile software development: Two complementary perspectives. Interacting with Computers, 21(1-2):108–116.
Silveira, S. A. M., Choma, J., Pereira, R., Guerra, E. M., and Zaina, L. A. M. (2021). Ux work in software start-ups: Challenges from the current state of practice. In Gregory, P., Lassenius, C., Wang, X., and Kruchten, P., editors, Agile Processes in Software Engineering and Extreme Programming, pages 19–35. Springer.
Unterkalmsteiner, M., Abrahamsson, P., Wang, X., Nguyen-Duc, A., Shah, S., Bajwa, S. S., Baltes, G. H., Conboy, K., Cullina, E., Dennehy, D., et al. (2016). Software startups–a research agenda. e-Informatica Software Engineering Journal, 10(1).
Bjarnason, E., Hess, A., Svensson, R. B., Regnell, B., and Doerr, J. (2014). Reflecting on evidence-based timelines. IEEE Software, 31(4):37–43.
Choma, J., Guerra, E. M., Alvaro, A., Pereira, R., and Zaina, L. (2022). Influences of ux factors in the agile ux context of software startups. Information and Software Technology, 152:107041.
DIS, I. (2010). 9241-210: 2010. ergonomics of human system interaction-part 210: Human-centred design for interactive systems (formerly known as 13407). International Standardization Organization (ISO). Switzerland.
Gauthier, J., Penzel, M., Kuester, S., and Kumaran, M. (2021). The global startup ecosystem report 2021. Technical report, Startup Genome.
Guerino, G. C., Dias, N. S. B. C., Chanin, R., Prikladnicki, R., Balancieri, R., and Leal, G. C. L. (2021). User experience practices in early-stage software startups-an exploratory study. In International Conference on Software Business, pages 122–136. Springer.
Hokkanen, L., Kuusinen, K., and Väänänen, K. (2015). Early product design in startups: Towards a ux strategy. In Proceedings of the 16th International Conference on Product-Focused Software Process Improvement-Volume 9459, pages 217–224.
Kashfi, P., Feldt, R., Nilsson, A., and Svensson, R. B. (2016). Evidence-based timelines for user experience software process improvement retrospectives. In 2016 42th Euromicro Conference on Software Engineering and Advanced Applications (SEAA), pages 59–62.
Kemell, K.-K., Ravaska, V., Nguyen-Duc, A., and Abrahamsson, P. (2020). Software startup practices–software development in startups through the lens of the essence theory of software engineering. In Product-Focused Software Process Improvement: 21st International Conference, PROFES 2020, Turin, Italy, November 25–27, 2020, Proceedings 21, pages 402–418. Springer.
Klotins, E., Unterkalmsteiner, M., Chatzipetrou, P., Gorschek, T., Prikladnicki, R., Tripathi, N., and Pompermaier, L. B. (2019a). A progression model of software engineering goals, challenges, and practices in start-ups. IEEE Transactions on Software Engineering, 47(3):498–521.
Klotins, E., Unterkalmsteiner, M., and Gorschek, T. (2019b). Software engineering in start-up companies: An analysis of 88 experience reports. Empirical Software Engineering, 24(1):68–102.
Lape, E. (2021). Dual-track agile in early-stage startups. ICSEA 2021, page 116.
Robson, C. and McCartan, K. (2016). Real world research: a resource for users of social research methods in applied settings. Wiley, 4 edition. p. 560.
Saad, J., Martinelli, S., Machado, L. S., de Souza, C. R., Alvaro, A., and Zaina, L. (2021). Ux work in software startups: A thematic analysis of the literature. Information and Software Technology, 140:106688.
Saldaña, J. (2021). The coding manual for qualitative researchers. The coding manual for qualitative researchers, pages 1–440.
Sharp, H., Robinson, H., and Petre, M. (2008). The role of physical artefacts in agile software development: Two complementary perspectives. Interacting with Computers, 21(1-2):108–116.
Silveira, S. A. M., Choma, J., Pereira, R., Guerra, E. M., and Zaina, L. A. M. (2021). Ux work in software start-ups: Challenges from the current state of practice. In Gregory, P., Lassenius, C., Wang, X., and Kruchten, P., editors, Agile Processes in Software Engineering and Extreme Programming, pages 19–35. Springer.
Unterkalmsteiner, M., Abrahamsson, P., Wang, X., Nguyen-Duc, A., Shah, S., Bajwa, S. S., Baltes, G. H., Conboy, K., Cullina, E., Dennehy, D., et al. (2016). Software startups–a research agenda. e-Informatica Software Engineering Journal, 10(1).
Publicado
06/08/2023
Como Citar
SAAD, Jullia; CHOMA, Joelma; ALVARO, Alexandre; ZAINA, Luciana.
The impact of UX work on communication and collaboration in software startups. In: WORKSHOP SOBRE ASPECTOS SOCIAIS, HUMANOS E ECONÔMICOS DE SOFTWARE (WASHES), 8. , 2023, João Pessoa/PB.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2023
.
p. 41-50.
ISSN 2763-874X.
DOI: https://doi.org/10.5753/washes.2023.229730.
