Impact of Remote Work on Software Teams: A Qualitative Study
Resumo
The COVID-19 pandemic introduced a new scenario to several software companies, which were forced to adopt home office work. The new situation imposed by the COVID-19 pandemic presents several challenges for companies, particularly in how they manage development teams and the knowledge produced. This work focuses on understanding the main modifications in software development teams when changing their work mechanisms from face-to-face to remote. A study through interviews was performed and qualitative data analysis was carried out. The results show that remote work brought both advantages and disadvantages compared to face-to-face work. Furthermore, companies with well-defined processes had less difficulty adapting to remote work.
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Ford, D., Storey, M.-A., Zimmermann, T., Bird, C., Jaffe, S., Maddila, C., Butler, J. L., Houck, B., and Nagappan, N. (2021). A tale of two cities: Software developers working from home during the covid-19 pandemic. 31(2).
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Oshri, I., Kotlarsky, J., and Willcocks, L. P. (2007). Global software development: Exploring socialization and face-to-face meetings in distributed strategic projects. The Journal of Strategic Information Systems, 16(1):25–49.
Perry, D. E., Porter, A. A., and Votta, L. G. (2000). Empirical studies of software engineering: A roadmap. In Proceedings of the Conference on The Future of Software Engineering, ICSE ’00, page 345–355, New York, NY, USA. Association for Computing Machinery.
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Punter, T., Ciolkowski, M., Freimut, B., and John, I. (2003). Conducting on-line surveys in software engineering. In 2003 International Symposium on Empirical Software Engineering, 2003. ISESE 2003. Proceedings., pages 80–88.
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Teevan, J., Hecht, B., Jaffe, S., Baym, N., Bergmann, R., Brodsky, M., Buxton, B., Butler, J., Coleman, A., Czerwinski, M., Houck, B., Hudson, G., Iqbal, S., Maddila, C., Nowak, K., Peloquin, E., Fernandez, R. R., Rintel, S., Sellen, A., Smith, T., Storey, M.-A., Suri, S., Wolf, H., and Yang, L. (2021). The new future of work: Research from microsoft into the pandemic’s impact on work practices. Technical Report MSR-TR-2021-1, Microsoft.
von Gaudecker, H.-M., Holler, R., Janys, L., Siflinger, B., and Zimpelmann, C. (2022). Labour supply in the early stages of the covid-19 pandemic: Empirical evidence on hours, home office, and expectations.
Zhang, H., Huang, X., Zhou, X., Huang, H., and Babar, M. A. (2019). Ethnographic research in software engineering: A critical review and checklist. ESEC/FSE 2019, page 659–670, New York, NY, USA. Association for Computing Machinery.
Choudhury, P., Khanna, T., Makridis, C., and Schirmann, K. (2022). Is hybrid work the best of both worlds? evidence from a field experiment. SSRN Electronic Journal.
da Mota Silveira Neto, P. A., Mannan, U. A., de Almeida, E. S., Nagappan, N., Lo, D., Singh Kochhar, P., Gao, C., and Ahmed, I. (2022). A deep dive into the impact of covid-19 on software development. IEEE Transactions on Software Engineering, 48(9):3342–3360.
Ford, D., Storey, M.-A., Zimmermann, T., Bird, C., Jaffe, S., Maddila, C., Butler, J. L., Houck, B., and Nagappan, N. (2021). A tale of two cities: Software developers working from home during the covid-19 pandemic. 31(2).
Ghazi, A. N., Petersen, K., Reddy, S. S. V. R., and Nekkanti, H. (2019). Survey research in software engineering: Problems and mitigation strategies. IEEE Access, 7:24703–24718.
Lund, S., Madagavkar, A., Manyika, J., Smit, S., Ellingrud, K., Meaney, M., and Robinson, O. (2021). The future of work after COVID-19.
Molléri, J. S., Petersen, K., and Mendes, E. (2016). Survey guidelines in software engineering: An annotated review. In Proceedings of the 10th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement, ESEM ’16, New York, NY, USA. Association for Computing Machinery.
Molléri, J. S., Petersen, K., and Mendes, E. (2020). An empirically evaluated checklist for surveys in software engineering. Information and Software Technology, 119:106240.
Oliveira Junior, E., Leal, G. C. L., Valente, M. T., Morandini, M., Prikladnicki, R., Pompermaier, L., Chanin, R. M., Caldeira, C., Machado, L. S., and Souza, C. R. B. d. (2020). Surveying the impacts of covid-19 on the perceived productivity of brazilian software developers. In Brazilian Symposium on Software Engineering SBES. ACM.
Oshri, I., Kotlarsky, J., and Willcocks, L. P. (2007). Global software development: Exploring socialization and face-to-face meetings in distributed strategic projects. The Journal of Strategic Information Systems, 16(1):25–49.
Perry, D. E., Porter, A. A., and Votta, L. G. (2000). Empirical studies of software engineering: A roadmap. In Proceedings of the Conference on The Future of Software Engineering, ICSE ’00, page 345–355, New York, NY, USA. Association for Computing Machinery.
Pfleeger, S. L. and Kitchenham, B. A. (2001). Principles of survey research: Part 1: Turning lemons into lemonade. SIGSOFT Softw. Eng. Notes, 26(6):16–18.
Punter, T., Ciolkowski, M., Freimut, B., and John, I. (2003). Conducting on-line surveys in software engineering. In 2003 International Symposium on Empirical Software Engineering, 2003. ISESE 2003. Proceedings., pages 80–88.
Quadros, E. L. L., Lisboa, A. S., Souza, M. Q., Prikladnicki, R., and S., C. M. (2022). The migration from forced remote work to hybrid work and its impacts on software quality: the case of a multinational company. In Brazilian Symposium of Software Quality – SBQS. ACM.
Rahman, A. and Farhana, E. (2020). An exploratory characterization of bugs in covid-19 software projects.
Ralph, P., Baltes, S., Adisaputri, G., Torkar, R., Kovalenko, V., Kalinowski, M., Novielli, N., Yoo, S., Devroey, X., Tan, X., and et al. (2020). Pandemic programming. Empirical Software Engineering, 25(6):4927–4961.
Saldana, J. (2013). The coding manual for qualitative researchers. SAGE.
Sjoberg, D. I. K., Dyba, T., and Jorgensen, M. (2007). The future of empirical methods in software engineering research. In Future of Software Engineering (FOSE ’07), pages 358–378.
Teevan, J., Hecht, B., Jaffe, S., Baym, N., Bergmann, R., Brodsky, M., Buxton, B., Butler, J., Coleman, A., Czerwinski, M., Houck, B., Hudson, G., Iqbal, S., Maddila, C., Nowak, K., Peloquin, E., Fernandez, R. R., Rintel, S., Sellen, A., Smith, T., Storey, M.-A., Suri, S., Wolf, H., and Yang, L. (2021). The new future of work: Research from microsoft into the pandemic’s impact on work practices. Technical Report MSR-TR-2021-1, Microsoft.
von Gaudecker, H.-M., Holler, R., Janys, L., Siflinger, B., and Zimpelmann, C. (2022). Labour supply in the early stages of the covid-19 pandemic: Empirical evidence on hours, home office, and expectations.
Zhang, H., Huang, X., Zhou, X., Huang, H., and Babar, M. A. (2019). Ethnographic research in software engineering: A critical review and checklist. ESEC/FSE 2019, page 659–670, New York, NY, USA. Association for Computing Machinery.
Publicado
06/08/2023
Como Citar
MENOLLI, André; COLETI, Thiago A.; MORANDINI, Marcelo.
Impact of Remote Work on Software Teams: A Qualitative Study. In: WORKSHOP SOBRE ASPECTOS SOCIAIS, HUMANOS E ECONÔMICOS DE SOFTWARE (WASHES), 8. , 2023, João Pessoa/PB.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2023
.
p. 51-60.
ISSN 2763-874X.
DOI: https://doi.org/10.5753/washes.2023.229826.
