Uma Revisão Sistemática da Literatura sobre Chatbots na Educação: Desenvolvimento e Aplicações
Resumo
O crescente uso de chatbots na educação destaca sua importância na melhoria da experiência de aprendizagem. Este estudo realiza uma revisão sistemática da literatura sobre o desenvolvimento de chatbots, focando em suas aplicações. Os resultados mostram que os chatbots podem automatizar tarefas, responder a dúvidas e personalizar o aprendizado, beneficiando tanto alunos quanto professores. No entanto, desafios como a necessidade de alinhar avaliações e explorar a adaptabilidade dos chatbots foram identificados. Uma proposta de um chatbot personalizado para os cursos de graduação visa atender às necessidades dos estudantes, promovendo um ambiente educacional mais eficiente e acessível.Referências
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Bishop, C. M. (2007). Pattern Recognition and Machine Learning (Information Science and Statistics). Springer, 1 edition.
Bocklisch, T., Faulkner, J., Pawlowski, N., and Nichol, A. (2017). Rasa: Open Source Language Understanding and Dialogue Management.
de Andrade, G., Silva, G., Júnior, F., Santos, G., Mendonça, F. L., and de Sousa Junior, R. (2020). EvaTalk: A Chatbot System for the Brazilian Government Virtual School. pages 556–562.
Fontanari, J. V. A. (2022). GURIBO: Chatterbot para auxílio à Secretaria Acadêmica do campus Alegrete. TCC em Engenharia de Software, Universidade Federal do Pampa.
Gartner Inc. (2019). The Future of Customer Engagement: Chatbots and Advanced AI. Gartner Research.
Hastie, T., Tibshirani, R., and Friedman, J. (2001). The Elements of Statistical Learning. Springer Series in Statistics. Springer New York Inc., New York, NY, USA.
Khin, N. N. and Soe, K. M. (2020). University chatbot using artificial intelligence markup language. In IEEE Conference on Computer Applications (ICCA), pages 1–5.
Labadze, L., Grigolia, M., and Machaidze, L. (2023). Role of ai chatbots in education: systematic literature review. International Journal of Educational Technology in Higher Education, 20(56).
Martin, C. and Li, Y. A scalable self-learning chatbot for classroom. In 12th Annual Computing and Communication Workshop and Conference, pages 915–921. IEEE.
McTear, M. F., Callejas, Z., and Griol, D. (2016). The Conversational Interface: Talking to Smart Devices. Springer.
Oliveira, J. d. S., Espíndola, D. B., Barwaldt, R., Ribeiro, L. M., and Pias, M. (2019). Ibm watson application as faq assistant about moodle. In 2019 IEEE Frontiers in Education Conference (FIE), pages 1–8.
Reyes, R., Garza, D., Garrido, L., De la Cueva, V., and Ramirez, J. (2019). Methodology for the implementation of virtual assistants for education using google dialogflow. In Martínez-Villaseñor, L., Batyrshin, I., and Marín-Hernández, A., editors, Advances in Soft Computing, pages 440–451, Cham. Springer International Publishing.
Saka, A. B., Oyedele, L. O., Akanbi, L. A., Ganiyu, S. A., Chan, D. W., and Bello, S. A. (2023). Conversational artificial intelligence in the aec industry: A review of present status, challenges and opportunities. Advanced Engineering Informatics, 55:101869.
Wollny, S., Schneider, J., Di Mitri, D., Weidlich, J., Rittberger, M., and Drachsler, H. (2021). Are we there yet? - a systematic literature review on chatbots in education. Frontiers in Artificial Intelligence, 4.
Bishop, C. M. (2007). Pattern Recognition and Machine Learning (Information Science and Statistics). Springer, 1 edition.
Bocklisch, T., Faulkner, J., Pawlowski, N., and Nichol, A. (2017). Rasa: Open Source Language Understanding and Dialogue Management.
de Andrade, G., Silva, G., Júnior, F., Santos, G., Mendonça, F. L., and de Sousa Junior, R. (2020). EvaTalk: A Chatbot System for the Brazilian Government Virtual School. pages 556–562.
Fontanari, J. V. A. (2022). GURIBO: Chatterbot para auxílio à Secretaria Acadêmica do campus Alegrete. TCC em Engenharia de Software, Universidade Federal do Pampa.
Gartner Inc. (2019). The Future of Customer Engagement: Chatbots and Advanced AI. Gartner Research.
Hastie, T., Tibshirani, R., and Friedman, J. (2001). The Elements of Statistical Learning. Springer Series in Statistics. Springer New York Inc., New York, NY, USA.
Khin, N. N. and Soe, K. M. (2020). University chatbot using artificial intelligence markup language. In IEEE Conference on Computer Applications (ICCA), pages 1–5.
Labadze, L., Grigolia, M., and Machaidze, L. (2023). Role of ai chatbots in education: systematic literature review. International Journal of Educational Technology in Higher Education, 20(56).
Martin, C. and Li, Y. A scalable self-learning chatbot for classroom. In 12th Annual Computing and Communication Workshop and Conference, pages 915–921. IEEE.
McTear, M. F., Callejas, Z., and Griol, D. (2016). The Conversational Interface: Talking to Smart Devices. Springer.
Oliveira, J. d. S., Espíndola, D. B., Barwaldt, R., Ribeiro, L. M., and Pias, M. (2019). Ibm watson application as faq assistant about moodle. In 2019 IEEE Frontiers in Education Conference (FIE), pages 1–8.
Reyes, R., Garza, D., Garrido, L., De la Cueva, V., and Ramirez, J. (2019). Methodology for the implementation of virtual assistants for education using google dialogflow. In Martínez-Villaseñor, L., Batyrshin, I., and Marín-Hernández, A., editors, Advances in Soft Computing, pages 440–451, Cham. Springer International Publishing.
Saka, A. B., Oyedele, L. O., Akanbi, L. A., Ganiyu, S. A., Chan, D. W., and Bello, S. A. (2023). Conversational artificial intelligence in the aec industry: A review of present status, challenges and opportunities. Advanced Engineering Informatics, 55:101869.
Wollny, S., Schneider, J., Di Mitri, D., Weidlich, J., Rittberger, M., and Drachsler, H. (2021). Are we there yet? - a systematic literature review on chatbots in education. Frontiers in Artificial Intelligence, 4.
Publicado
30/09/2024
Como Citar
ALVARENGA, Judson Henrique; DALEPIANE, Igor; FELL, Lucas; BERNARDINO, Maicon.
Uma Revisão Sistemática da Literatura sobre Chatbots na Educação: Desenvolvimento e Aplicações. In: WORKSHOP SOBRE BOTS NA ENGENHARIA DE SOFTWARE, 1. , 2024, Curitiba/PR.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2024
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p. 30-39.
DOI: https://doi.org/10.5753/wbots.2024.3975.
