Assessing Accessibility in MOOCs: A Comparison of Moodle and Coursera for Users with Hearing Impairments, Visual Impairments, and the Elderly
Resumo
With technological advancements, Massive Open Online Courses (MOOCs) have become widely adopted, supporting course management and content delivery. However, many platforms still face accessibility challenges due to inconsistent adherence to guidelines. This study evaluates the accessibility of Moodle and Coursera using WCAG 2.0, the WAVE tool, and Nielsen’s Heuristics. A mixed-methods approach combines qualitative and quantitative analyses. Results show that while Moodle demonstrates better overall accessibility, Coursera is more suitable for elderly and visually impaired users. This research contributes to digital accessibility and offers practical recommendations to enhance inclusion in MOOCs.
Referências
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Ingavélez-Guerra, P., Robles-Bykbaev, V., Teixeira, A., Otón-Tortosa, S., and Hilera, J. R. (2022). Accessibility challenges in oer and mooc: Mlr analysis considering the pandemic years. Sustainability, 14(6).
Iniesto, F. and Rodrigo, C. (2016). Strategies for improving the level of accessibility in the design of mooc-based learning services.
Mateus, D., Silva, C., Eler, M., and Freire, A. (2020). Accessibility of mobile applications: evaluation by users with visual impairment and by automated tools. pages 1–10.
Menezes, K., Ortiz, J., and Pereira, R. (2023). Avaliando a acessibilidade a partir de uma perspectiva inclusiva: o caso da plataforma mec de recursos educacionais digitais. In Anais do XXXIV Simpósio Brasileiro de Informática na Educação, pages 1018–1029, Porto Alegre, RS, Brasil. SBC.
Mrayhi, S., Koutheair Khribi, M., and Jemni, M. (2023). Ensuring inclusivity in moocs: The importance of udl and digital accessibility. In 2023 IEEE International Conference on Advanced Learning Technologies (ICALT), pages 44–46.
Nuñez, A., Moquillaza, A., and Paz, F. (2019). Web accessibility evaluation methods: A systematic review. In Marcus, A. and Wang, W., editors, Design, User Experience, and Usability. Practice and Case Studies, pages 226–237, Cham. Springer International Publishing.
Nurhudatiana, A. and Caesarion, A. S. (2020). Exploring user experience of massive open online courses (moocs): A case study of millennial learners in jakarta, indonesia. In Proceedings of the 2020 9th International Conference on Educational and Information Technology, ICEIT 2020, page 44–49, New York, NY, USA. Association for Computing Machinery.
Robles, T. d. J. Á., Orea, A. S., and Rodríguez, F. J. Á. (2019). User experience (ux) evaluation of a mobile geolocation system for people with visual impairments. In 2019 International Conference on Inclusive Technologies and Education (CONTIE), pages 28–286. IEEE.
Runeson, P. and Höst, M. (2009). Guidelines for conducting and reporting case study research in software engineering. Empirical Software Engineering, 14(2):131–164.
Sauer, J., Sonderegger, A., and Schmutz, S. (2020). Usability, user experience and accessibility: towards an integrative model. Ergonomics, 63(10):1207–1220.
Sousa, F., Moraes, G., Nehme, L., Rivero, L., Freire, A., and Viana, D. (2024). Digital accessibility in brazilian federal government portals: a replication study. In Proceedings of the 20th Brazilian Symposium on Information Systems, SBSI ’24, New York, NY, USA. Association for Computing Machinery.
Yousef, A. M. F., Chatti, M. A., Schroeder, U., Wosnitza, M., and Jakobs, H. (2014). Moocs-a review of the state-of-the-art. In International Conference on Computer Supported Education, volume 2, pages 9–20. SCITEPRESS.
Álvarez Robles, T. d. J., Sánchez Orea, A., and Álvarez Rodríguez, F. J. (2019). User experience (ux) evaluation of a mobile geolocation system for people with visual impairments. In 2019 International Conference on Inclusive Technologies and Education (CONTIE), pages 28–286.
Inal, Y., Guribye, F., Rajanen, D., Rajanen, M., and Rost, M. (2020). Perspectives and practices of digital accessibility: A survey of user experience professionals in nordic countries. In Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, NordiCHI ’20, New York, NY, USA. Association for Computing Machinery.
Ingavélez-Guerra, P., Robles-Bykbaev, V., Teixeira, A., Otón-Tortosa, S., and Hilera, J. R. (2022). Accessibility challenges in oer and mooc: Mlr analysis considering the pandemic years. Sustainability, 14(6).
Iniesto, F. and Rodrigo, C. (2016). Strategies for improving the level of accessibility in the design of mooc-based learning services.
Mateus, D., Silva, C., Eler, M., and Freire, A. (2020). Accessibility of mobile applications: evaluation by users with visual impairment and by automated tools. pages 1–10.
Menezes, K., Ortiz, J., and Pereira, R. (2023). Avaliando a acessibilidade a partir de uma perspectiva inclusiva: o caso da plataforma mec de recursos educacionais digitais. In Anais do XXXIV Simpósio Brasileiro de Informática na Educação, pages 1018–1029, Porto Alegre, RS, Brasil. SBC.
Mrayhi, S., Koutheair Khribi, M., and Jemni, M. (2023). Ensuring inclusivity in moocs: The importance of udl and digital accessibility. In 2023 IEEE International Conference on Advanced Learning Technologies (ICALT), pages 44–46.
Nuñez, A., Moquillaza, A., and Paz, F. (2019). Web accessibility evaluation methods: A systematic review. In Marcus, A. and Wang, W., editors, Design, User Experience, and Usability. Practice and Case Studies, pages 226–237, Cham. Springer International Publishing.
Nurhudatiana, A. and Caesarion, A. S. (2020). Exploring user experience of massive open online courses (moocs): A case study of millennial learners in jakarta, indonesia. In Proceedings of the 2020 9th International Conference on Educational and Information Technology, ICEIT 2020, page 44–49, New York, NY, USA. Association for Computing Machinery.
Robles, T. d. J. Á., Orea, A. S., and Rodríguez, F. J. Á. (2019). User experience (ux) evaluation of a mobile geolocation system for people with visual impairments. In 2019 International Conference on Inclusive Technologies and Education (CONTIE), pages 28–286. IEEE.
Runeson, P. and Höst, M. (2009). Guidelines for conducting and reporting case study research in software engineering. Empirical Software Engineering, 14(2):131–164.
Sauer, J., Sonderegger, A., and Schmutz, S. (2020). Usability, user experience and accessibility: towards an integrative model. Ergonomics, 63(10):1207–1220.
Sousa, F., Moraes, G., Nehme, L., Rivero, L., Freire, A., and Viana, D. (2024). Digital accessibility in brazilian federal government portals: a replication study. In Proceedings of the 20th Brazilian Symposium on Information Systems, SBSI ’24, New York, NY, USA. Association for Computing Machinery.
Yousef, A. M. F., Chatti, M. A., Schroeder, U., Wosnitza, M., and Jakobs, H. (2014). Moocs-a review of the state-of-the-art. In International Conference on Computer Supported Education, volume 2, pages 9–20. SCITEPRESS.
Álvarez Robles, T. d. J., Sánchez Orea, A., and Álvarez Rodríguez, F. J. (2019). User experience (ux) evaluation of a mobile geolocation system for people with visual impairments. In 2019 International Conference on Inclusive Technologies and Education (CONTIE), pages 28–286.
Publicado
20/07/2025
Como Citar
SATO, Mariana H. K.; SILVA, Felippe F. da; AMARAL, Aline M. M. M.; LEAL, Gislaine C. L.; GUERINO, Guilherme C.; BALANCIERI, Renato.
Assessing Accessibility in MOOCs: A Comparison of Moodle and Coursera for Users with Hearing Impairments, Visual Impairments, and the Elderly. In: WORKSHOP SOBRE EDUCAÇÃO EM COMPUTAÇÃO (WEI), 33. , 2025, Maceió/AL.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 722-733.
ISSN 2595-6175.
DOI: https://doi.org/10.5753/wei.2025.8486.
