Intelligent Virtual Assistant for Educational Institutions: Applying the RAG Technique in IFBot

• Wesley Folly Volotão de Souza IFF
• Ianne Lima Nogueira IFF
• Anderson Veiga de Souza IFF

DOI: https://doi.org/10.5753/wics.2025.7986

Abstract

This paper presents the IFBot, an artificial intelligence chatbot developed to optimize access to institutional information in an educational institution. The solution uses the RAG (Retrieval-Augmented Generation) approach, combining web scraping and analysis of public documents to provide automated and reliable responses. As a preliminary result, the tool is expected to reduce face-to-face service demands, with planned evaluations to measure response accuracy and user satisfaction. Additionally, social and cultural impacts, such as digital inclusion and ethical data handling, are discussed.

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