A chatbot for pharmacy customer service

• Daniel Mesquita Cunha UFPI
• Leandro Oliveira da Silva UFPI
• Raimundo Santos Moura UFPI

Abstract

This paper is focused on developing an intelligent chat agent called chatbot to understand real conversations in a pharmacy context. The proposed methodology is characterized by the development of a chatbot to interact with customers as if it were a real attendant, based on three analyzes performed to process the question and return the most appropriate answer. Based on the architecture proposed in this work, experiments were performed to test the system's ability to answer users' questions. Survey results show that chatbot while having some limitations is a good customer service tool that can bring many benefits to businesses

Keywords: Chatbot, customer service, natural language processing

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