Personal assistant to assist in the indication of medical specialty
Abstract
Conversational interfaces have gained visibility due to recent technological advances in the use of Artificial Intelligence. In the health area, this type of interface can be very useful for applications that directly interact with the patient, therefore, simulating contact with a health agent. In addition, many patients, when having certain symptoms, usually make a partial self-diagnosis, without a clinical basis, and make an appointment with a specialist doctor, without first asking the opinion of a general practitioner. Consequently, the objective of this research is to propose a chatbot platform in the health area using the Dóris agent, with the functionality of medical pre-consultation to indicate the most appropriate medical specialty for the patient.
Keywords:
Personal Assistant, Conversational Interfaces, Computing and Health
References
ARAÚJO, C. A. Bibliometria: evolução histórica e questões atuais. In: Questão, Porto Alegre, v. 12, n. 1, p. 11-32, 2006.
COLBY, K. M. Comments on human-computer con-versation. In: Wilks, Y. (ed.), Machine Conversations. The Springer International Series in Engineering and Computer Science. Springer, Boston, MA, Vol. 511. 1999.
COSSUL, D.; FROZZA, R.; FAGUNDES, B.J.; FERREIRA, G.; KIPPER, L.M.; WITCZAK, M.V.C. Evolução do agente pedagógico emocional Dóris em um ambiente virtual de aprendizagem. In: Editora Poisson. (Org.). Gestão da Produção em Foco. 1ªed. Belo Horizonte: Poisson, Vol. 24, p. 28-38. 2018.
DENECKE, K.; HOCHREUTENER, S. L.; POPEL, A.; MAY, R. Self-Anamnesis with a Conversational User Interface: Concept and Usability Study. Methods of Information in Medicine, Vol. 57, No. 5-6, p. 243-252. 2018.
DENECKE, K.; VAAHEESAN S.; ARULNATHAN A. A Mental Health Chatbot for Regulating Emotions (SERMO) - Concept and Usability Test. In: IEEE Transactions on Emerging Topics in Computing, Vol. 1, No. 1, p. 1-1. 2020.
GARGULIO, P. #Curiosidade: É possível prevenir a gripe utilizando a “Etiqueta da Tosse”? 2017. Disponível em: http://blog.saude.mg.gov.br/2017/06/page/3/. Acessado em maio de 2020.
GIL, A. C. Como elaborar projetos de pesquisa. 3 ed. São Paulo: Atlas, 1991.
LIDDY, E. D. Natural Language Processing. In: Encyclopedia of Library and Information Science. 2ªed. New York: Marcel Decker, 2003, p. 2126-2136.
NADARZYNSKI, T.; MILES, O.; COWIE, A.; RIDGE, D. Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study. Digital Health, Vol. 5, No. 1, p. 1-12. 2019.
SHINYA, V. Watson Assistant: Como criar o seu chatbot usando Skills e Assistants. 2018. Disponível em: https://medium.com/ibmdeveloperbr/watson-assistant-como-criar-o-seu-chatbot-usando-skills-e-assistants-755b4677984b. Acessado em: maio de 2020.
VALTOLINA, S.; BARRICELLI, B.R.; DI GAETANO, S. Communicability of traditional interfaces VS chatbots in healthcare and smart home domains. In: Behaviour & Information Technology. Vol. 39, No. 1, p. 108-132. 2019.
ZWASS, V. Expert system. Britannica Academic, Encyclopædia Britannica, 2016. Disponível em: https://www.britannica.com/technology/expert-system. Acessado em: novembro 2019.
COLBY, K. M. Comments on human-computer con-versation. In: Wilks, Y. (ed.), Machine Conversations. The Springer International Series in Engineering and Computer Science. Springer, Boston, MA, Vol. 511. 1999.
COSSUL, D.; FROZZA, R.; FAGUNDES, B.J.; FERREIRA, G.; KIPPER, L.M.; WITCZAK, M.V.C. Evolução do agente pedagógico emocional Dóris em um ambiente virtual de aprendizagem. In: Editora Poisson. (Org.). Gestão da Produção em Foco. 1ªed. Belo Horizonte: Poisson, Vol. 24, p. 28-38. 2018.
DENECKE, K.; HOCHREUTENER, S. L.; POPEL, A.; MAY, R. Self-Anamnesis with a Conversational User Interface: Concept and Usability Study. Methods of Information in Medicine, Vol. 57, No. 5-6, p. 243-252. 2018.
DENECKE, K.; VAAHEESAN S.; ARULNATHAN A. A Mental Health Chatbot for Regulating Emotions (SERMO) - Concept and Usability Test. In: IEEE Transactions on Emerging Topics in Computing, Vol. 1, No. 1, p. 1-1. 2020.
GARGULIO, P. #Curiosidade: É possível prevenir a gripe utilizando a “Etiqueta da Tosse”? 2017. Disponível em: http://blog.saude.mg.gov.br/2017/06/page/3/. Acessado em maio de 2020.
GIL, A. C. Como elaborar projetos de pesquisa. 3 ed. São Paulo: Atlas, 1991.
LIDDY, E. D. Natural Language Processing. In: Encyclopedia of Library and Information Science. 2ªed. New York: Marcel Decker, 2003, p. 2126-2136.
NADARZYNSKI, T.; MILES, O.; COWIE, A.; RIDGE, D. Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study. Digital Health, Vol. 5, No. 1, p. 1-12. 2019.
SHINYA, V. Watson Assistant: Como criar o seu chatbot usando Skills e Assistants. 2018. Disponível em: https://medium.com/ibmdeveloperbr/watson-assistant-como-criar-o-seu-chatbot-usando-skills-e-assistants-755b4677984b. Acessado em: maio de 2020.
VALTOLINA, S.; BARRICELLI, B.R.; DI GAETANO, S. Communicability of traditional interfaces VS chatbots in healthcare and smart home domains. In: Behaviour & Information Technology. Vol. 39, No. 1, p. 108-132. 2019.
ZWASS, V. Expert system. Britannica Academic, Encyclopædia Britannica, 2016. Disponível em: https://www.britannica.com/technology/expert-system. Acessado em: novembro 2019.
Published
2020-11-04
How to Cite
DA SILVEIRA, Êndril Castilho; FROZZA, Rejane.
Personal assistant to assist in the indication of medical specialty. In: REGIONAL SCHOOL ON COMPUTING OF RIO GRANDE DO SUL (ERCOMP-RS), 1. , 2020, Evento Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2020
.
p. 44-49.
DOI: https://doi.org/10.5753/ercomprs.2020.14294.
