Conceitualização e Medida do quanto a Experiência do usuário pode ser Cool: Uma revisão sistemática da literatura
Resumo
Este artigo apresenta uma revisão sistemática da literatura com objetivo de definir um conceito mais geral do termo "coolness" e exemplificar como ele pode ser operacionalizado para medir o quanto a experiência do usuário é "cool". Em português "coolness" pode ser entendido como o quanto algo pode ser legal. A motivação para a realização deste trabalho é que o termo vem sendo integrado ao projeto de interfaces computacionais e tornado parte da interação humano-computador (IHC). Apesar das valiosas contribuições até o momento, ainda não há um conceito bem estabelecido. Há uma necessidade de se elaborar uma definição mais abrangente e uma demanda para a criação de um instrumento que possa determinar o quanto uma interface computacional é cool, em português legal. Através de uma revisão sistemática da literatura foram analisados artigos publicados que abordam o termo "coolness". Nesse processo foram integralizadas vários sub conceitos vinculados ao conceito de "coolness”, assim como instrumentos gerados a partir desses subconceitos para medir o quanto um produto digital é legal.
Referências
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Dar-Nimrod, Ilan et al. (2012). Coolness: An empirical investigation. Journal of Individual Differences.
Farnsworth, Carol et al. (2014). Cool in Business: Developing a Data-Based Instrument Measuring “Cool”. In: International Conference of Design, User Experience, and Usability. Springer, Cham, p. 232-243.
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Fitton, Daniel et al. (2012). Constructing the cool wall: a tool to explore teen meanings of cool. PsychNology, v. 10, n. 2, p. 141-162.
Hassenzahl, Marc; Tractinsky, Noam. (2006). User experience - a research agenda. Behaviour & information technology, v. 25, n. 2, p. 91-97.
Holtzblatt, Karen; Rondeau, David B.; Holtzblatt, Les. (2010). Understanding" cool". In: CHI'10 Extended Abstracts on Human Factors in Computing Systems, p. 3159-3162.
Holtzblatt, Karen. (2011). What makes things cool? Intentional design for innovation. Interactions, v.18, n. 6, p.40-47.
Irshad, Shahida; Sadiq, Mazhar. (2020). Measuring The Coolness Of Pakistani Truck Art Emojis. International Journal of Computer Science and Information Security (IJCSIS), v.18, n.3.
Jetter, Christian; Gerken, Jens. (2007). A simplified model of user experience for practical application. In: NordiCHI 2006, Oslo: The 2nd COST294-MAUSE International Open Workshop "User eXperience-Towards a unified view", p. 106-111.
Kim, Jina; Park, Eunil. (2019). Beyond coolness: Predicting the technology adoption of interactive wearable devices. Journal of Retailing and Consumer Services, v.49.
Mamonov, Stanislav; Koufaris, Marios. (2020). Fulfillment of higher-order psychological needs through technology: The case of smart thermostats. International Journal of Information Management, v. 52, p. 102091.
Mccrickard, D. Scott et al. (2012). Understanding Cool in Computing for African-American Youth. Nancarrow, Clive; Nancarrow, Pamela; Page, Julie. (2002). An analysis of the concept of cool and its marketing implications. Journal of Consumer Behaviour: An International Research Review, v. 1, n. 4, p. 311-322.
O’Donnell, Kathleen A.; Wardlow, Daniel L. (2000). A Theory on the Origins of Coolness. ACR North American Advances.
Park, Eunil. Understanding the social adoption of smart TVs: the key role of product coolness. (2019) Universal Access in the Information Society, p. 1-8.
Peng, Xixian; Zhao, Yuxiang Chris; Teo, Hock-Hai. (2016). Understanding Young People's Use of Danmaku Websites: the effect of Perceived Coolness and subcultural Identi. In: PACIS, p. 252.
Pountain, Dick et al. (2000). Cool rules: Anatomy of an attitude. Reaktion books.
Price, Linda L.; Belk, Russell W. (2016). Consumer ownership and sharing: Introduction to the issue. Journal of the Association for Consumer Research, v. 1, n. 2, p. 193-197.
Raptis, Dimitrios; Kjeldskov, Jesper; Skov, Mikael. (2013). Understanding "cool" in human-computer interaction research and design. In: Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, p. 53-62.
Raptis, Dimitrios et al. (2017). Converging coolness and investigating its relation to user experience. Behaviour & Information Technology, v. 36, n. 4, p. 333-350.
Read, Janet et al. (2011). Understanding and designing cool technologies for teenagers. In: CHI'11 Extended Abstracts on Human Factors in Computing Systems, p. 1567-1572.
Read, Janet C. et al. (2012). Cool across continents, cultures and communities. In: CHI'12 Extended Abstracts on Human Factors in Computing Systems, p. 2791-2794.
Southgate, Nick. (2003). Coolhunting, account planning and the ancient cool of Aristotle. Marketing Intelligence & Planning.
Sundar, S. Shyam; Tamul, Daniel J.; Wu, Mu. (2014). Capturing “cool”: Measures for assessing coolness of technological products. International Journal of Human-Computer Studies, v. 72, n. 2, p. 169-180.
Warren, Caleb; Campbell, Margaret C. (2014). What makes things cool? How autonomy influences perceived coolness. Journal of Consumer Research, v. 41, n. 2, p. 543-563.
Warren, Caleb; Reimann, Martin. (2019). Crazy-Funny-Cool Theory: Divergent Reactions to Unusual Product Designs. Journal of the Association for Consumer Research, v. 4, n. 4, p. 409-421.
Bruun, Anders et al. (2016). Measuring the coolness of interactive products: The COOL questionnaire. Behaviour & Information Technology, v.35, n.3, p. 233-249.
Dar-Nimrod, Ilan et al. (2012). Coolness: An empirical investigation. Journal of Individual Differences.
Farnsworth, Carol et al. (2014). Cool in Business: Developing a Data-Based Instrument Measuring “Cool”. In: International Conference of Design, User Experience, and Usability. Springer, Cham, p. 232-243.
Farnsworth, Carol et al. (2014). Measuring product" coolness" developing a measurement instrument. In: CHI'14 Extended Abstracts on Human Factors in Computing Systems, p. 893-896.
Fitton, Daniel et al. (2012). Constructing the cool wall: a tool to explore teen meanings of cool. PsychNology, v. 10, n. 2, p. 141-162.
Hassenzahl, Marc; Tractinsky, Noam. (2006). User experience - a research agenda. Behaviour & information technology, v. 25, n. 2, p. 91-97.
Holtzblatt, Karen; Rondeau, David B.; Holtzblatt, Les. (2010). Understanding" cool". In: CHI'10 Extended Abstracts on Human Factors in Computing Systems, p. 3159-3162.
Holtzblatt, Karen. (2011). What makes things cool? Intentional design for innovation. Interactions, v.18, n. 6, p.40-47.
Irshad, Shahida; Sadiq, Mazhar. (2020). Measuring The Coolness Of Pakistani Truck Art Emojis. International Journal of Computer Science and Information Security (IJCSIS), v.18, n.3.
Jetter, Christian; Gerken, Jens. (2007). A simplified model of user experience for practical application. In: NordiCHI 2006, Oslo: The 2nd COST294-MAUSE International Open Workshop "User eXperience-Towards a unified view", p. 106-111.
Kim, Jina; Park, Eunil. (2019). Beyond coolness: Predicting the technology adoption of interactive wearable devices. Journal of Retailing and Consumer Services, v.49.
Mamonov, Stanislav; Koufaris, Marios. (2020). Fulfillment of higher-order psychological needs through technology: The case of smart thermostats. International Journal of Information Management, v. 52, p. 102091.
Mccrickard, D. Scott et al. (2012). Understanding Cool in Computing for African-American Youth. Nancarrow, Clive; Nancarrow, Pamela; Page, Julie. (2002). An analysis of the concept of cool and its marketing implications. Journal of Consumer Behaviour: An International Research Review, v. 1, n. 4, p. 311-322.
O’Donnell, Kathleen A.; Wardlow, Daniel L. (2000). A Theory on the Origins of Coolness. ACR North American Advances.
Park, Eunil. Understanding the social adoption of smart TVs: the key role of product coolness. (2019) Universal Access in the Information Society, p. 1-8.
Peng, Xixian; Zhao, Yuxiang Chris; Teo, Hock-Hai. (2016). Understanding Young People's Use of Danmaku Websites: the effect of Perceived Coolness and subcultural Identi. In: PACIS, p. 252.
Pountain, Dick et al. (2000). Cool rules: Anatomy of an attitude. Reaktion books.
Price, Linda L.; Belk, Russell W. (2016). Consumer ownership and sharing: Introduction to the issue. Journal of the Association for Consumer Research, v. 1, n. 2, p. 193-197.
Raptis, Dimitrios; Kjeldskov, Jesper; Skov, Mikael. (2013). Understanding "cool" in human-computer interaction research and design. In: Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, p. 53-62.
Raptis, Dimitrios et al. (2017). Converging coolness and investigating its relation to user experience. Behaviour & Information Technology, v. 36, n. 4, p. 333-350.
Read, Janet et al. (2011). Understanding and designing cool technologies for teenagers. In: CHI'11 Extended Abstracts on Human Factors in Computing Systems, p. 1567-1572.
Read, Janet C. et al. (2012). Cool across continents, cultures and communities. In: CHI'12 Extended Abstracts on Human Factors in Computing Systems, p. 2791-2794.
Southgate, Nick. (2003). Coolhunting, account planning and the ancient cool of Aristotle. Marketing Intelligence & Planning.
Sundar, S. Shyam; Tamul, Daniel J.; Wu, Mu. (2014). Capturing “cool”: Measures for assessing coolness of technological products. International Journal of Human-Computer Studies, v. 72, n. 2, p. 169-180.
Warren, Caleb; Campbell, Margaret C. (2014). What makes things cool? How autonomy influences perceived coolness. Journal of Consumer Research, v. 41, n. 2, p. 543-563.
Warren, Caleb; Reimann, Martin. (2019). Crazy-Funny-Cool Theory: Divergent Reactions to Unusual Product Designs. Journal of the Association for Consumer Research, v. 4, n. 4, p. 409-421.
Publicado
11/11/2020
Como Citar
SANTANA, Rosângela; FERREIRA, Deller; BERRETTA, Luciana.
Conceitualização e Medida do quanto a Experiência do usuário pode ser Cool: Uma revisão sistemática da literatura. In: ESCOLA REGIONAL DE INFORMÁTICA DE GOIÁS (ERI-GO), 8. , 2020, Evento Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2020
.
p. 115-128.
DOI: https://doi.org/10.5753/erigo.2020.13866.
