Off-Line Development Process: Queue Optimization Software for Food Courts

• Beatriz Hitomi Gunji Mackenzie http://orcid.org/0009-0004-8401-6823
• Giulia Barros Gondim Mackenzie https://orcid.org/0009-0006-0157-2571
• Giovana Gomes Leal Mackenzie https://orcid.org/0009-0006-3841-7946
• Gustavo Scalabrini Sampaio Mackenzie https://orcid.org/0000-0003-1150-5584
• Maria Amelia Eliseo Mackenzie https://orcid.org/0000-0003-0913-3259

DOI: https://doi.org/10.5753/latinoware.2024.245730

Abstract

Mackenzie Presbyterian University (MPU) is a busy academic environment, with a wide variety of food establishments, as in other Universities. Efficient management of service queues at these locations is essential to improving user experience and, at the same time, optimizing the operation of establishments. Currently, MPU lacks an effective solution to this problem. The project called “Off-Line”, aims to develop an application to optimize service queues for commercial establishments within the University campus. Interview sessions were held to identify problems and understand users' needs and behavior; checking the validity of the prototype in the Figma tool, building business modeling, marketing strategies and creating a functional application, based on the prototypes built.

Keywords: user-centered design, queue optimization, food establishments

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