O papel de designers de experiências imersivas como Boundary Spanners: Uma Revisão Sistemática da Literatura
Resumo
Os designers de experiências imersivas são profissionais responsáveis pela criação de ambientes tridimensionais e interativos, utilizando tecnologias como Realidade Virtual (RV), Realidade Aumentada (RA) e Realidade Mista (RM). Esses profissionais atuam em equipes como intermediários nas relações interorganizacionais, ora compreendendo as necessidades dos clientes, ora se comunicando com outras partes interessadas no projeto. Os indivíduos que atuam conectando diferentes comunidades epistêmicas, em busca de colaboração mútua, são chamados de boundary spanners. Por meio de sua posição, eles são capazes de auxiliar na resolução de problemas, no atravessamento de fronteiras, na gestão de conflitos e na construção de confiança. Este trabalho apresenta uma revisão sistemática da literatura que investiga o estado da arte dos designers de experiências imersivas como boundary spanners. As buscas foram realizadas nas bases de dados Scopus, JSTOR e ACM, além da busca complementar em referências dos artigos e por meio do Research Rabbit. Foram revisados artigos publicados no período selecionado, de 2005 a 2025. A busca foi conduzida com base no protocolo PRISMA, e as questões de pesquisa foram formuladas utilizando a estratégia PICO. Este artigo contribui para a definição de tendências de boundary spanners em ecossistemas de inovação, como designers de experiências imersivas, e para a identificação de oportunidades e limitações a partir dos resultados obtidos.
Palavras-chave:
Boundary Spanners, Designers, Realidade Imersiva
Referências
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P. Rajeswaran, J. Varghese, P. Kumar, J. Vozenilek, and T. Kesavadas, “Airwayvr: Virtual reality trainer for endotracheal intubation,” in 2019 IEEE Conference on Virtual Reality and 3D User Interfaces (VR), 2019, pp. 1345–1346.
M. Kalyvaki, “More than pixels: Why relationships, not just content, keep users in virtual worlds,” Computers in Human Behavior, vol. 172, 2025, cited by: 0. [Online]. Available: [link]
A. Kitson and B. E. Riecke, “Can lucid dreaming research guide self-transcendent experience design in virtual reality?” in 2018 IEEE Workshop on Augmented and Virtual Realities for Good (VAR4Good), 2018, pp. 1–4.
J. Zhang, C. Su, M. Huang, L. Liang, and R. Yang, “Impact of physical tool designs on user embodiment of tools in virtual reality,” in 2023 9th International Conference on Virtual Reality (ICVR), 2023, pp. 233–238.
A. Kempenaar, M. van den Brink, T. van Dijk, and N. Laeni, “Bridging differences by design: competencies and individual characteristics of boundary-spanning spatial designers in urban climate adaptation planning,” Journal of Urban Design, vol. 30, no. 3, p. 295 – 314, 2025, cited by: 0; All Open Access, Hybrid Gold Open Access. [Online]. Available: [link]
M. J. Page, J. E. McKenzie, P. M. Bossuyt, I. Boutron, T. C. Hoffmann, C. D. Mulrow, L. Shamseer, J. M. Tetzlaff, E. A. Akl, M. Brennan, R. Chou, J. Glanville, J. M. Grimshaw, A. Hróbjartsson, M. M. Lalu, T. Li, E. W. Loder, E. Mayo-Wilson, S. McDonald, L. A. McGuinness, L. A. Stewart, J. Thomas, A. C. Tricco, V. A. Welch, P. Whiting, and D. Moher, “The prisma 2020 statement: an updated guideline for reporting systematic reviews,” BMJ, vol. 372, p. n71, 2021. [Online]. Available: [link]
M. Speicher, K. Lewis, and M. Nebeling, “Designers, the stage is yours! medium-fidelity prototyping of augmented & virtual reality interfaces with 360theater,” Proc. ACM Hum.-Comput. Interact., vol. 5, no. EICS, May 2021. [Online]. DOI: 10.1145/3461727
Z. Popoli and I. Derda, “Developing experiences: Creative process behind the design and production of immersive exhibitions,” Museum Management and Curatorship, vol. 36, no. 4, pp. 384–402, 2021. [Online]. DOI: 10.1080/09647775.2021.1909491
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P. Bjørn, M. L. Han, A. Parezanovic, and P. Larsen, “Social fidelity in cooperative virtual reality maritime training,” Human–Computer Interaction, pp. 1–25, 2024. [Online]. DOI: 10.1080/07370024.2024.2372716
I. Radu, T. Joy, Y. Bowman, I. Bott, and B. Schneider, “A survey of needs and features for augmented reality collaborations in collocated spaces,” Proceedings of the ACM on Human-Computer Interaction, vol. 5, no. CSCW1, pp. 1–21, Apr. 2021. [Online]. DOI: 10.1145/3449243
E. Prati, V. Villani, M. Peruzzini, and L. Sabattini, “An approach based on vr to design industrial human-robot collaborative workstations,” Applied Sciences, vol. 11, no. 24, p. 11773, 2021. [Online]. DOI: 10.3390/app112411773
Y.-S. Su and W. Vanhaverbeke, “How do different types of interorganizational ties matter in technological exploration?” Management Decision, vol. 57, no. 8, pp. 2148–2176, 2019. [Online]. DOI: 10.1108/MD-06-2018-0713
T. T. H. Tran, P. Childerhouse, and E. Deakins, “Supply chain information sharing: challenges and risk mitigation strategies,” Journal of Manufacturing Technology Management, vol. 27, no. 8, pp. 1102–1126, 2016. [Online]. DOI: 10.1108/JMTM-03-2016-0033
M. Janowicz-Panjaitan and N. G. Noorderhaven, “Formal and informal interorganizational learning within strategic alliances,” Research Policy, vol. 37, no. 8, pp. 1337–1355, 2008. [Online]. Available: [link]
O. Schilke and K. S. Cook, “A cross-level process theory of trust development in interorganizational relationships,” Strategic Organization, vol. 11, no. 3, pp. 281–303, 2013, original work published 2013. [Online]. DOI: 10.1177/1476127012472096
C. D. Beugré and W. Acar, “Offshoring and cross-border interorganizational relationships: A justice model,” Decision Sciences, vol. 39, no. 3, pp. 445–468, 2008. [Online]. DOI: 10.1111/j.1540-5915.2008.00199.x
N. Levina and E. Vaast, “The emergence of boundary spanning competence in practice: Implications for implementation and use of information systems,” MIS Quarterly, vol. 29, pp. 335–363, 06 2005.
K. Mäkelä, W. Barner-Rasmussen, M. Ehrnrooth, and A. Koveshnikov, “Potential and recognized boundary spanners in multinational corporations,” Journal of World Business, vol. 54, no. 4, pp. 335–349, 2019. [Online]. Available: [link]
D. Santistevan, “Boundary-spanning coordination: Insights into lateral collaboration and lateral alignment in multinational enterprises,” Journal of World Business, vol. 57, no. 3, p. 101291, 2022. [Online]. Available: [link]
J. Gram, “Trust and objects: Trust building capacities of objects in interorganizational collaboration,” Scandinavian Journal of Public Administration, 2024. [Online]. DOI: 10.58235/sjpa.2023.11233
A.-M. Søderberg and L. Romani, “Boundary spanners in global partnerships: A case study of an indian vendor’s collaboration with western clients,” Group & Organization Management, vol. 42, no. 2, pp. 237–278, 2017, original work published 2017.
D. Ziehe and M. Helfen, ““You are not my boss!”: Managing interorganizational collaboration in german ground handling operations,” German Journal of Human Resource Management, vol. 35, no. 3, pp. 356–382, 2021, original work published 2021. [Online]. DOI: 10.1177/2397002220978114
T. Cao, G. Locatelli, N. Smith, and L. Zhang, “A shared leadership framework based on boundary spanners in megaprojects,” International Journal of Managing Projects in Business, vol. 14, no. 5, pp. 1065–1092, 2021. [Online]. DOI: 10.1108/IJMPB-03-2020-0090
I. Collien, “Concepts of power in boundary spanning research: A review and research agenda,” International Journal of Management Reviews, vol. 23, no. 4, pp. 443–465, 2021. [Online]. DOI: 10.1111/ijmr.12251
A. Cardoso, E. Lamounier, G. Lima, L. Oliveira, L. Mattioli, G. Júnior, A. Silva, K. Nogueira, P. do Prado, and J. Newton, “Vrcemig: A virtual reality system for real time control of electric substations,” in 2013 IEEE Virtual Reality (VR), 2013, pp. 165–166.
P. Rajeswaran, J. Varghese, P. Kumar, J. Vozenilek, and T. Kesavadas, “Airwayvr: Virtual reality trainer for endotracheal intubation,” in 2019 IEEE Conference on Virtual Reality and 3D User Interfaces (VR), 2019, pp. 1345–1346.
M. Kalyvaki, “More than pixels: Why relationships, not just content, keep users in virtual worlds,” Computers in Human Behavior, vol. 172, 2025, cited by: 0. [Online]. Available: [link]
A. Kitson and B. E. Riecke, “Can lucid dreaming research guide self-transcendent experience design in virtual reality?” in 2018 IEEE Workshop on Augmented and Virtual Realities for Good (VAR4Good), 2018, pp. 1–4.
J. Zhang, C. Su, M. Huang, L. Liang, and R. Yang, “Impact of physical tool designs on user embodiment of tools in virtual reality,” in 2023 9th International Conference on Virtual Reality (ICVR), 2023, pp. 233–238.
A. Kempenaar, M. van den Brink, T. van Dijk, and N. Laeni, “Bridging differences by design: competencies and individual characteristics of boundary-spanning spatial designers in urban climate adaptation planning,” Journal of Urban Design, vol. 30, no. 3, p. 295 – 314, 2025, cited by: 0; All Open Access, Hybrid Gold Open Access. [Online]. Available: [link]
M. J. Page, J. E. McKenzie, P. M. Bossuyt, I. Boutron, T. C. Hoffmann, C. D. Mulrow, L. Shamseer, J. M. Tetzlaff, E. A. Akl, M. Brennan, R. Chou, J. Glanville, J. M. Grimshaw, A. Hróbjartsson, M. M. Lalu, T. Li, E. W. Loder, E. Mayo-Wilson, S. McDonald, L. A. McGuinness, L. A. Stewart, J. Thomas, A. C. Tricco, V. A. Welch, P. Whiting, and D. Moher, “The prisma 2020 statement: an updated guideline for reporting systematic reviews,” BMJ, vol. 372, p. n71, 2021. [Online]. Available: [link]
M. Speicher, K. Lewis, and M. Nebeling, “Designers, the stage is yours! medium-fidelity prototyping of augmented & virtual reality interfaces with 360theater,” Proc. ACM Hum.-Comput. Interact., vol. 5, no. EICS, May 2021. [Online]. DOI: 10.1145/3461727
Z. Popoli and I. Derda, “Developing experiences: Creative process behind the design and production of immersive exhibitions,” Museum Management and Curatorship, vol. 36, no. 4, pp. 384–402, 2021. [Online]. DOI: 10.1080/09647775.2021.1909491
M. E. Gladden, “A phenomenological framework of architectural paradigms for the user-centered design of virtual environments,” Multimodal Technologies and Interaction, vol. 2, no. 4, p. 80, 2018. [Online]. DOI: 10.3390/mti2040080
G. W. Scurati, M. Bertoni, S. Graziosi, and F. Ferrise, “Exploring the use of virtual reality to support environmentally sustainable behavior: A framework to design experiences,” Sustainability, vol. 13, no. 2, p. 943, 2021. [Online]. DOI: 10.3390/su13020943
P. Bjørn, M. L. Han, A. Parezanovic, and P. Larsen, “Social fidelity in cooperative virtual reality maritime training,” Human–Computer Interaction, pp. 1–25, 2024. [Online]. DOI: 10.1080/07370024.2024.2372716
I. Radu, T. Joy, Y. Bowman, I. Bott, and B. Schneider, “A survey of needs and features for augmented reality collaborations in collocated spaces,” Proceedings of the ACM on Human-Computer Interaction, vol. 5, no. CSCW1, pp. 1–21, Apr. 2021. [Online]. DOI: 10.1145/3449243
E. Prati, V. Villani, M. Peruzzini, and L. Sabattini, “An approach based on vr to design industrial human-robot collaborative workstations,” Applied Sciences, vol. 11, no. 24, p. 11773, 2021. [Online]. DOI: 10.3390/app112411773
Y.-S. Su and W. Vanhaverbeke, “How do different types of interorganizational ties matter in technological exploration?” Management Decision, vol. 57, no. 8, pp. 2148–2176, 2019. [Online]. DOI: 10.1108/MD-06-2018-0713
T. T. H. Tran, P. Childerhouse, and E. Deakins, “Supply chain information sharing: challenges and risk mitigation strategies,” Journal of Manufacturing Technology Management, vol. 27, no. 8, pp. 1102–1126, 2016. [Online]. DOI: 10.1108/JMTM-03-2016-0033
M. Janowicz-Panjaitan and N. G. Noorderhaven, “Formal and informal interorganizational learning within strategic alliances,” Research Policy, vol. 37, no. 8, pp. 1337–1355, 2008. [Online]. Available: [link]
O. Schilke and K. S. Cook, “A cross-level process theory of trust development in interorganizational relationships,” Strategic Organization, vol. 11, no. 3, pp. 281–303, 2013, original work published 2013. [Online]. DOI: 10.1177/1476127012472096
C. D. Beugré and W. Acar, “Offshoring and cross-border interorganizational relationships: A justice model,” Decision Sciences, vol. 39, no. 3, pp. 445–468, 2008. [Online]. DOI: 10.1111/j.1540-5915.2008.00199.x
N. Levina and E. Vaast, “The emergence of boundary spanning competence in practice: Implications for implementation and use of information systems,” MIS Quarterly, vol. 29, pp. 335–363, 06 2005.
K. Mäkelä, W. Barner-Rasmussen, M. Ehrnrooth, and A. Koveshnikov, “Potential and recognized boundary spanners in multinational corporations,” Journal of World Business, vol. 54, no. 4, pp. 335–349, 2019. [Online]. Available: [link]
D. Santistevan, “Boundary-spanning coordination: Insights into lateral collaboration and lateral alignment in multinational enterprises,” Journal of World Business, vol. 57, no. 3, p. 101291, 2022. [Online]. Available: [link]
J. Gram, “Trust and objects: Trust building capacities of objects in interorganizational collaboration,” Scandinavian Journal of Public Administration, 2024. [Online]. DOI: 10.58235/sjpa.2023.11233
A.-M. Søderberg and L. Romani, “Boundary spanners in global partnerships: A case study of an indian vendor’s collaboration with western clients,” Group & Organization Management, vol. 42, no. 2, pp. 237–278, 2017, original work published 2017.
D. Ziehe and M. Helfen, ““You are not my boss!”: Managing interorganizational collaboration in german ground handling operations,” German Journal of Human Resource Management, vol. 35, no. 3, pp. 356–382, 2021, original work published 2021. [Online]. DOI: 10.1177/2397002220978114
T. Cao, G. Locatelli, N. Smith, and L. Zhang, “A shared leadership framework based on boundary spanners in megaprojects,” International Journal of Managing Projects in Business, vol. 14, no. 5, pp. 1065–1092, 2021. [Online]. DOI: 10.1108/IJMPB-03-2020-0090
I. Collien, “Concepts of power in boundary spanning research: A review and research agenda,” International Journal of Management Reviews, vol. 23, no. 4, pp. 443–465, 2021. [Online]. DOI: 10.1111/ijmr.12251
Publicado
22/10/2025
Como Citar
FREIRE, Lúcia Rigoni; AQUINO, André Carlos Busanelli de.
O papel de designers de experiências imersivas como Boundary Spanners: Uma Revisão Sistemática da Literatura. In: CONGRESSO LATINO-AMERICANO DE SOFTWARE LIVRE E TECNOLOGIAS ABERTAS (LATINOWARE), 22. , 2025, Foz do Iguaçu/PR.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 273-282.
DOI: https://doi.org/10.5753/latinoware.2025.16336.
