Proposta de um Ambiente Colaborativo para a Coordenação de Cuidado de Pacientes Crônicos
Resumo
O modelo GRPC (Gestão do Relacionamento do Paciente Crônico) usa os conceitos de CRM (Customer Relationship Management) na gestão do relacionamento entre o paciente e seu médico para melhorar a assistência médica. Porém, coordenar as atividades de assistência (coordenação de cuidado) realizadas pelos profissionais que atendem o paciente (time de cuidado) é tão importante quanto aumentar o acesso do paciente aos serviços de saúde. Assim, estendeu-se o modelo GRPC para comportar a gestão do relacionamento do time de cuidado: um ambiente colaborativo que ajude a coordenar a assistência dos pacientes, usando e compartilhando a informação por todo o time de cuidado, o paciente e seus familiares.
Referências
Craig, C., Eby, D., Whittington J. (2011) “Care Coordination Model: Better Care at Lower Cost for People with Multiple Health and Social Needs”. IHI Innovation Series white paper. Cambridge, Massachusetts: Institute for Healthcare Improvement.
Houdt, V., et al (2014) “Focus groups to explore healthcare professionals’ experiences of care coordination: towards a theorical framework for the study of care coordination” BMC Family Practice. 15:177
Ito, M., Martini, J. S. C., Iochida, L. C. (2008) “CPRM: A Chonic Patient’s Management Model Based on the Concepts of Customer’s Relationship”. In: Proceedings of the 2008 ACM Symposium on Applied Computing. ACM New York: NY. Pages: 1364-1368
McDonald K.M., et al. (2007) Care Coordination. Vol 7. Closing the Quality Gap: A Critical Analysis of Quality Improvement Strategies. Rockville, MD: Agency for Healthcare Research and Quality.
Owens, M. K. (2010). Costs of uncoordinated Care. In P. L. Yong, R. S. Saunders, & L. A. Olsen (Eds.). The healthcare imperative: Lowering costs and improving outcomes: Workshop series summary. Washington, DC: National Academy Press. (109-140).
Wagner, E. H. et al. (2014) Improving care coordination in primary care. Med Care. 52(11 Suppl 4): S33-8.
WHO – World Health Organization (2014), Global Status Report on noncommunicable diseases 2014, WHO: Switzerland. 324 p.
Houdt, V., et al (2014) “Focus groups to explore healthcare professionals’ experiences of care coordination: towards a theorical framework for the study of care coordination” BMC Family Practice. 15:177
Ito, M., Martini, J. S. C., Iochida, L. C. (2008) “CPRM: A Chonic Patient’s Management Model Based on the Concepts of Customer’s Relationship”. In: Proceedings of the 2008 ACM Symposium on Applied Computing. ACM New York: NY. Pages: 1364-1368
McDonald K.M., et al. (2007) Care Coordination. Vol 7. Closing the Quality Gap: A Critical Analysis of Quality Improvement Strategies. Rockville, MD: Agency for Healthcare Research and Quality.
Owens, M. K. (2010). Costs of uncoordinated Care. In P. L. Yong, R. S. Saunders, & L. A. Olsen (Eds.). The healthcare imperative: Lowering costs and improving outcomes: Workshop series summary. Washington, DC: National Academy Press. (109-140).
Wagner, E. H. et al. (2014) Improving care coordination in primary care. Med Care. 52(11 Suppl 4): S33-8.
WHO – World Health Organization (2014), Global Status Report on noncommunicable diseases 2014, WHO: Switzerland. 324 p.
Publicado
20/07/2015
Como Citar
ITO, Márcia; PEREIRA, Débora.
Proposta de um Ambiente Colaborativo para a Coordenação de Cuidado de Pacientes Crônicos. In: SIMPÓSIO BRASILEIRO DE COMPUTAÇÃO APLICADA À SAÚDE (SBCAS), 15. , 2015, Recife.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2015
.
p. 201-204.
ISSN 2763-8952.
DOI: https://doi.org/10.5753/sbcas.2015.10382.
