Proposta de um Ambiente Colaborativo para a Coordenação de Cuidado de Pacientes Crônicos
Abstract
The CPRM model (Chronic Patient’s Relationship Management) uses the CRM concepts (Customer Relationship Management) to manage the relationship between the patient and his doctor to improve health care. However, care coordinate activities (care coordination) of the professionals that assist the patient (care team) is important to increase patient access to health services. Thus, we decided to extend the CPRM model to carry the relationship management of the care team: a collaborative environment that helps coordinate the patients care activities, using and sharing information throughout the patient care team, the patient and his family.
References
Craig, C., Eby, D., Whittington J. (2011) “Care Coordination Model: Better Care at Lower Cost for People with Multiple Health and Social Needs”. IHI Innovation Series white paper. Cambridge, Massachusetts: Institute for Healthcare Improvement.
Houdt, V., et al (2014) “Focus groups to explore healthcare professionals’ experiences of care coordination: towards a theorical framework for the study of care coordination” BMC Family Practice. 15:177
Ito, M., Martini, J. S. C., Iochida, L. C. (2008) “CPRM: A Chonic Patient’s Management Model Based on the Concepts of Customer’s Relationship”. In: Proceedings of the 2008 ACM Symposium on Applied Computing. ACM New York: NY. Pages: 1364-1368
McDonald K.M., et al. (2007) Care Coordination. Vol 7. Closing the Quality Gap: A Critical Analysis of Quality Improvement Strategies. Rockville, MD: Agency for Healthcare Research and Quality.
Owens, M. K. (2010). Costs of uncoordinated Care. In P. L. Yong, R. S. Saunders, & L. A. Olsen (Eds.). The healthcare imperative: Lowering costs and improving outcomes: Workshop series summary. Washington, DC: National Academy Press. (109-140).
Wagner, E. H. et al. (2014) Improving care coordination in primary care. Med Care. 52(11 Suppl 4): S33-8.
WHO – World Health Organization (2014), Global Status Report on noncommunicable diseases 2014, WHO: Switzerland. 324 p.
Houdt, V., et al (2014) “Focus groups to explore healthcare professionals’ experiences of care coordination: towards a theorical framework for the study of care coordination” BMC Family Practice. 15:177
Ito, M., Martini, J. S. C., Iochida, L. C. (2008) “CPRM: A Chonic Patient’s Management Model Based on the Concepts of Customer’s Relationship”. In: Proceedings of the 2008 ACM Symposium on Applied Computing. ACM New York: NY. Pages: 1364-1368
McDonald K.M., et al. (2007) Care Coordination. Vol 7. Closing the Quality Gap: A Critical Analysis of Quality Improvement Strategies. Rockville, MD: Agency for Healthcare Research and Quality.
Owens, M. K. (2010). Costs of uncoordinated Care. In P. L. Yong, R. S. Saunders, & L. A. Olsen (Eds.). The healthcare imperative: Lowering costs and improving outcomes: Workshop series summary. Washington, DC: National Academy Press. (109-140).
Wagner, E. H. et al. (2014) Improving care coordination in primary care. Med Care. 52(11 Suppl 4): S33-8.
WHO – World Health Organization (2014), Global Status Report on noncommunicable diseases 2014, WHO: Switzerland. 324 p.
Published
2015-07-20
How to Cite
ITO, Márcia; PEREIRA, Débora.
Proposta de um Ambiente Colaborativo para a Coordenação de Cuidado de Pacientes Crônicos. In: BRAZILIAN SYMPOSIUM ON COMPUTING APPLIED TO HEALTH (SBCAS), 15. , 2015, Recife.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2015
.
p. 201-204.
ISSN 2763-8952.
DOI: https://doi.org/10.5753/sbcas.2015.10382.
