3D environment approach to teaching and learning business process management concepts: a systematic literature review
Resumo
Although efficient process management is a factor that impacts the competitiveness of organizations, undergraduate students entering the employment market still have difficulties to understand and perform functions related to BPM, which indicates obstacles in teaching and learning these concepts. Using innovative approaches such as 3D environments can bring pedagogical resources to complement BPM training. This work performs a systematic literature review to investigate approaches using 3D environments in BPM courses and training to find their impact on learning and teaching. Studies suggest that 3D environments can positively affect the BPM teaching and learning process and impact student motivation, keeping them connected to the study material.
Palavras-chave:
Business process management, BPM education, 3D environment, systematic literature review
Referências
Aysolmaz, B., Brown, R., Bruza, P., and Reijers, H. (2016). A 3d visualization approach for process training in office environments. In On the Move to Meaningful Internet Systems: OTM 2016 Conferences, pages 418–436. Springer International Publishing.
Bulander, R. (2010). A conceptual framework of serious games for higher education: Conceptual framework of the game innov8 to train students in business process modelling. ICE-B 2010, pages 95–100.
Dalgarno, B. and Lee, M. J. W. (2010). What are the learning affordances of 3-d virtual environments? Br. J. Educ. Technol., 41:10–32.
Dumas, M., La Rosa, M., Mendling, J., and Reijers, H. A. (2013). Fundamentals of Business Process Management. Springer, Berlin.
Grace, T. and Cohen, J. F. (2016). Business process management and digital game based learning. In AMCIS.
Hrabala, M., Opletalováb, M., and Tucekc, D. (2017). Teaching business process management: Improving the process of process modelling course. Journal of Applied Engineering Science, 15(2):113–121.
Joubert, P. and Roodt, S. (2010). The relationship between prior game experience and digital game-based learning: An innov8 case-study. SIGED: IAIM Conference.
Kitchenham, B. A. and Charters, S. (2007). Guidelines for performing systematic literature reviews in software engineering. Technical Report EBSE 2007-001, Keele University and Durham University Joint Report.
Kluge, S. and Riley, L. (2008). Teaching in virtual worlds: Opportunities and challenges. Issues in Informing Science and Information Technology, 5:127–135.
Lang, D., Chourabi, O., and Boughzala, I. (2016). Learning business process management through serious games: Feedbacks on the usage of innov8. IBIMA, pages 3538–3548.
Lawler, J. and Joseph, A. (2009). Educating information systems students on business process management (bpm) through digital gaming metaphors of virtual reality. Proceedings of the Information Systems Education Conference, ISECON, 26.
Leitão, T. M., Navarro, L. L. L., Cameira, R. F., and Silva, E. R. (2021). Serious games in business process management: a systematic literature review. Business Process Management Journal, 27(3):685–721.
Leyer, M., Aysolmaz, B., Brown, R., Türkay, S., and Reijers, H. (2021). Process training for industrial organisations using 3d environments: An empirical analysis. Computers in Industry, 124.
Leyer, M., Brown, R., Aysolmaz, B., Vanderfeesten, I., and Turetken, O. (2019). 3d virtual world bpm training systems: Process gateway experimental results. Lecture Notes in Computer Science, 11483 LNCS:415–429.
Madhavan, V., Twomey, J., Malzahn, D., and Whitman, L. (2002). Teaching process design using virtual reality. ASEE Conferences.
Meadati, P. and Akhnoukh, A. (2021). 3d scans—a new teaching tool in construction education. Advances in Science, Technology and Innovation, pages 217–222.
Nkhoma, M., Calbeto, J., Sriratanaviriyakul, N., Muang, T., Tran, Q., and Cao, T. (2014). Towards an understanding of real-time continuous feedback from simulation games. Interactive Technology and Smart Education, 11(1):45–62.
Pavaloiu, I. (2016). Games as student groundwork for business management training. The 7th International conference Edu World 2016.
Ribeiro, C., Fernandes, J., Lourenço, A., Borbinha, J., and Pereira, P. (2012). Using serious games to teach business process modeling and simulation. Proceedings of the International Conference on Modeling, Simulation and Visualization Methods (MSV).
Roodt, S. and Joubert, P. (2009). Evaluating serious games in higher education: A theorybased evaluation of ibms innov8. ECGBL, 2009-January:332–338.
Saraswat, S., Anderson, D., and Chircu, A. (2014). Teaching business process management with simulation in graduate business programs: An integrative approach. Journal of Information Systems Education, 25(3):221–232.
Seethamraju, R. (2010). Business process management - a missing link in business education. In AMCIS.
The Object Management Group (2011). About the business process model and notation specification version 2.0.
Weichhart, G., Pirker, J., Gütl, C., and Stary, C. (2014). 3d progressive education environment for s-bpm. CCIS, 422:188–197.
Bulander, R. (2010). A conceptual framework of serious games for higher education: Conceptual framework of the game innov8 to train students in business process modelling. ICE-B 2010, pages 95–100.
Dalgarno, B. and Lee, M. J. W. (2010). What are the learning affordances of 3-d virtual environments? Br. J. Educ. Technol., 41:10–32.
Dumas, M., La Rosa, M., Mendling, J., and Reijers, H. A. (2013). Fundamentals of Business Process Management. Springer, Berlin.
Grace, T. and Cohen, J. F. (2016). Business process management and digital game based learning. In AMCIS.
Hrabala, M., Opletalováb, M., and Tucekc, D. (2017). Teaching business process management: Improving the process of process modelling course. Journal of Applied Engineering Science, 15(2):113–121.
Joubert, P. and Roodt, S. (2010). The relationship between prior game experience and digital game-based learning: An innov8 case-study. SIGED: IAIM Conference.
Kitchenham, B. A. and Charters, S. (2007). Guidelines for performing systematic literature reviews in software engineering. Technical Report EBSE 2007-001, Keele University and Durham University Joint Report.
Kluge, S. and Riley, L. (2008). Teaching in virtual worlds: Opportunities and challenges. Issues in Informing Science and Information Technology, 5:127–135.
Lang, D., Chourabi, O., and Boughzala, I. (2016). Learning business process management through serious games: Feedbacks on the usage of innov8. IBIMA, pages 3538–3548.
Lawler, J. and Joseph, A. (2009). Educating information systems students on business process management (bpm) through digital gaming metaphors of virtual reality. Proceedings of the Information Systems Education Conference, ISECON, 26.
Leitão, T. M., Navarro, L. L. L., Cameira, R. F., and Silva, E. R. (2021). Serious games in business process management: a systematic literature review. Business Process Management Journal, 27(3):685–721.
Leyer, M., Aysolmaz, B., Brown, R., Türkay, S., and Reijers, H. (2021). Process training for industrial organisations using 3d environments: An empirical analysis. Computers in Industry, 124.
Leyer, M., Brown, R., Aysolmaz, B., Vanderfeesten, I., and Turetken, O. (2019). 3d virtual world bpm training systems: Process gateway experimental results. Lecture Notes in Computer Science, 11483 LNCS:415–429.
Madhavan, V., Twomey, J., Malzahn, D., and Whitman, L. (2002). Teaching process design using virtual reality. ASEE Conferences.
Meadati, P. and Akhnoukh, A. (2021). 3d scans—a new teaching tool in construction education. Advances in Science, Technology and Innovation, pages 217–222.
Nkhoma, M., Calbeto, J., Sriratanaviriyakul, N., Muang, T., Tran, Q., and Cao, T. (2014). Towards an understanding of real-time continuous feedback from simulation games. Interactive Technology and Smart Education, 11(1):45–62.
Pavaloiu, I. (2016). Games as student groundwork for business management training. The 7th International conference Edu World 2016.
Ribeiro, C., Fernandes, J., Lourenço, A., Borbinha, J., and Pereira, P. (2012). Using serious games to teach business process modeling and simulation. Proceedings of the International Conference on Modeling, Simulation and Visualization Methods (MSV).
Roodt, S. and Joubert, P. (2009). Evaluating serious games in higher education: A theorybased evaluation of ibms innov8. ECGBL, 2009-January:332–338.
Saraswat, S., Anderson, D., and Chircu, A. (2014). Teaching business process management with simulation in graduate business programs: An integrative approach. Journal of Information Systems Education, 25(3):221–232.
Seethamraju, R. (2010). Business process management - a missing link in business education. In AMCIS.
The Object Management Group (2011). About the business process model and notation specification version 2.0.
Weichhart, G., Pirker, J., Gütl, C., and Stary, C. (2014). 3d progressive education environment for s-bpm. CCIS, 422:188–197.
Publicado
22/11/2021
Como Citar
SILVA, Diogo Borges da; THOM, Lucineia Heloisa.
3D environment approach to teaching and learning business process management concepts: a systematic literature review. In: SIMPÓSIO BRASILEIRO DE INFORMÁTICA NA EDUCAÇÃO (SBIE), 32. , 2021, Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2021
.
p. 328-337.
DOI: https://doi.org/10.5753/sbie.2021.218159.
