Why should I Trust You? A Survey on Interpersonal Trust in Virtual Learning Environments
Resumo
One significant challenge of e-learning is enabling collaborative learning on its platforms. Trust among students is essential for student interaction in collaborative academic activities. Nevertheless, building trust is a complex and dynamic process, and factors for acquiring trust in virtual learning environments remain a subject of ongoing investigation. In order to contribute to identifying some factors that influence the acquisition of trust among students in VLEs, we surveyed 119 students. The results revealed several characteristics influencing trust acquisition. Over 90 personal attributes were identified as capable of influencing trust among students, with "commitment," "participation," and "meeting deadlines" identified as a triad of the most influential trust factors
Palavras-chave:
Trust, Interpersonal trust, Online trust, LMS, E-learning, CSCL, Online learning, Survey
Referências
AHMADIAN, Sajad; AHMADIAN, Milad; JALILI, Mahdi. A deep learning based trust-and tag-aware recommender system. Neurocomputing, v. 488, p. 557-571, 2022.
ALZAIN, Hanan A. The role of social networks in supporting collaborative e-learning based on connectivism theory among students of PNU. Turkish online journal of distance education, v. 20, n. 2, p. 46-63, 2019.
ANWAR, Mohd. Supporting privacy, trust, and personalization in online learning. International Journal of Artificial Intelligence in Education, v. 31, n. 4, p. 769-783, 2021.
ARNADO, Janet M. et al. Trust in pandemic-induced online learning: Competitive advantage of closure and reputation. RISE, v. 10, n. 2, p. 192-217, 2021.
BACHMANN, Reinhard. Trust, power and control in trans-organizational relations. Organization studies, v. 22, n. 2, p. 337-365, 2001.
CHAMBA-ERAS, Luis; ARRUARTE, Ana; ELORRIAGA, Jon A. T-VLC: A Trust Model for Virtual Learning Communities. IEEE Transactions on Learning Technologies, v. 16, n. 5, p. 847-860, 2023.
CLARK, Ruth C.; MAYER, Richard E. E-learning and the science of instruction: Proven guidelines for consumers and designers of multimedia learning. john Wiley & sons, 2023.
BRAUN, Virginia; CLARKE, Victoria. Successful qualitative research: A practical guide for beginners. 2013.
COSTELLO, Eamon et al. In MOOCs we Trust: Learner Perceptions of MOOC Quality via Trust and Credibility. International Journal of Emerging Technologies in Learning, v. 13, n. 6, 2018.
CURRALL, Steven C.; EPSTEIN, Marc J. The fragility of organizational trust:: Lessons from the rise and fall of Enron. Organizational Dynamics, v. 32, n. 2, p. 193-206, 2003.
Elghomary, K. and Bouzidi, D. (2019). Dynamic peer recommendation system based on trust model for sustainable social tutoring in moocs. In 2019 1st International Conference on Smart Systems and Data Science (ICSSD), pages 1–9. IEEE.
FUJIHARA, Yasuhiro. Toward dependable online peer assessments a concept of the trust manegement on peer assessments. In: 2013 IEEE Region 10 Humanitarian Technology Conference. IEEE, 2013. p. 110-111.
KÄHKÖNEN, Tiina et al. Employee trust repair: A systematic review of 20 years of empirical research and future research directions. Journal of Business Research, v. 130, p. 98-109, 2021.
KASUNIC, Mark. Designing an effective survey. 2005.
KOUFARIS, Marios; HAMPTON-SOSA, William. The development of initial trust in an online company by new customers. Information & management, v. 41, n. 3, p. 377-397, 2004.
LAIFA, Meriem et al. Trust and forgiveness in virtual teams: A study in Algerian e-learning context. In: 2015 International Conference on Interactive Mobile Communication Technologies and Learning (IMCL). IEEE, 2015. p. 131-135.
Lima, M. d. S. and Maciel, R. S. P. (2021). Practices and digital technological resources for remote education: an investigation of brazilian professor’s profile. In Anais do XXXII Simpósio Brasileiro de Informática na Educação, pages 225–236. SBC.
MAYER, R. C. An Integrative Model of Organizational Trust. Academy of Management Review, 1995.
MAYFIELD, Clifton O.; VALENTI, Alix. Team satisfaction, identity, and trust: a comparison of face-to-face and virtual student teams. Active Learning in Higher Education, v. 25, n. 2, p. 213-226, 2024.
MIGUEL, Jorge et al. A collective intelligence approach for building student's trustworthiness profile in online learning. In: 2014 Ninth International Conference on P2P, Parallel, Grid, Cloud and Internet Computing. IEEE, 2014. p. 46-53.
MORRISON, Rodger; CEGIELSKI, Casey G.; RAINER, R. Kelly. Trust, avatars, and electronic communications: Implications for e-learning. Journal of Computer Information Systems, v. 53, n. 1, p. 80-89, 2012.
NEWMAN, Alexander et al. Examining the cognitive and affective trust-based mechanisms underlying the relationship between ethical leadership and organisational citizenship: A case of the head leading the heart?. Journal of business ethics, v. 123, n. 1, p. 113-123, 2014.
O'BRIEN, Barbara. Online student retention: can it be done?. Association for the Advancement of Computing in Education (AACE), 2002.
PHAM, C.; VU, N.; TRAN, G. The role of e-learning service quality and e-trust on e-loyalty. Management Science Letters, v. 10, n. 12, p. 2741-2750, 2020.
RIDINGS, Catherine M.; GEFEN, David; ARINZE, Bay. Some antecedents and effects of trust in virtual communities. The journal of strategic information systems, v. 11, n. 3-4, p. 271-295, 2002.
ROTTER, Julian B. A new scale for the measurement of interpersonal trust. Journal of personality, 1967.
Schaubroeck, J. M., Peng, A. C., and Hannah, S. T. (2013). Developing trust with peers and leaders: Impacts on organizational identification and performance during entry. Academy of Management Journal, 56(4):1148–1168.
SEDIGHEHM, M. M.; AININ, S. J. E. K. Effect of trust and perceived reciprocal benefit on students knowledge sharing via FB and Academic performance. The Electronic Journal of Knowledge Management, v. 16, n. 1, p. 23-35, 2018.
TOMLINSON, Edward; LANGLINAIS, Luke. The relationship between trust and attributions: A levels-of-analysis perspective. In: Understanding Trust in Organizations. Routledge, 2021. p. 66-86.
VALVERDE-BERROCOSO, Jesús et al. Trends in educational research about e-learning: A systematic literature review (2009–2018). Sustainability, v. 12, n. 12, p. 5153, 2020.
VENEGA, Virginia de S.; MACIEL, Rita Suzana Pitangueira. Requirements for development of cMOOC platforms from the professional's perspective. In: Anais do XXXII Simpósio Brasileiro de Informática na Educação. SBC, 2021. p. 80-90.
WANG, Mei-jung; CHEN, Hsueh Chu. Emotions and Pair Trust in Asynchronous Hospitality Cultural Exchange for Students in Taiwan and Hong Kong. Turkish Online Journal of Educational Technology-TOJET, v. 11, n. 4, p. 119-131, 2012.
Wang, W. and Benbasat, I. (2008). Attributions of trust in decision support technologies: A study of recommendation agents for e-commerce. Journal of Management Information Systems, 24(4):249–273
Wang, Y. D. (2014). Building student trust in online learning environments. Distance Education, 35(3):345–359.
Wegerif, R. (1998). The social dimension of asynchronous learning networks. Online Learning, pages 34–49.
WEGERIF, Rupert. The social dimension of asynchronous learning networks. Journal of asynchronous learning networks, v. 2, n. 1, p. 34-49, 1998.
YOUNAS, Aisha et al. Role of design attributes to determine the intention to use online learning via cognitive beliefs. Ieee Access, v. 9, p. 94181-94202, 2021.
ZHOU, Tao. Understanding users’ initial trust in mobile banking: An elaboration likelihood perspective. Computers in human behavior, v. 28, n. 4, p. 1518-1525, 2012.
ALZAIN, Hanan A. The role of social networks in supporting collaborative e-learning based on connectivism theory among students of PNU. Turkish online journal of distance education, v. 20, n. 2, p. 46-63, 2019.
ANWAR, Mohd. Supporting privacy, trust, and personalization in online learning. International Journal of Artificial Intelligence in Education, v. 31, n. 4, p. 769-783, 2021.
ARNADO, Janet M. et al. Trust in pandemic-induced online learning: Competitive advantage of closure and reputation. RISE, v. 10, n. 2, p. 192-217, 2021.
BACHMANN, Reinhard. Trust, power and control in trans-organizational relations. Organization studies, v. 22, n. 2, p. 337-365, 2001.
CHAMBA-ERAS, Luis; ARRUARTE, Ana; ELORRIAGA, Jon A. T-VLC: A Trust Model for Virtual Learning Communities. IEEE Transactions on Learning Technologies, v. 16, n. 5, p. 847-860, 2023.
CLARK, Ruth C.; MAYER, Richard E. E-learning and the science of instruction: Proven guidelines for consumers and designers of multimedia learning. john Wiley & sons, 2023.
BRAUN, Virginia; CLARKE, Victoria. Successful qualitative research: A practical guide for beginners. 2013.
COSTELLO, Eamon et al. In MOOCs we Trust: Learner Perceptions of MOOC Quality via Trust and Credibility. International Journal of Emerging Technologies in Learning, v. 13, n. 6, 2018.
CURRALL, Steven C.; EPSTEIN, Marc J. The fragility of organizational trust:: Lessons from the rise and fall of Enron. Organizational Dynamics, v. 32, n. 2, p. 193-206, 2003.
Elghomary, K. and Bouzidi, D. (2019). Dynamic peer recommendation system based on trust model for sustainable social tutoring in moocs. In 2019 1st International Conference on Smart Systems and Data Science (ICSSD), pages 1–9. IEEE.
FUJIHARA, Yasuhiro. Toward dependable online peer assessments a concept of the trust manegement on peer assessments. In: 2013 IEEE Region 10 Humanitarian Technology Conference. IEEE, 2013. p. 110-111.
KÄHKÖNEN, Tiina et al. Employee trust repair: A systematic review of 20 years of empirical research and future research directions. Journal of Business Research, v. 130, p. 98-109, 2021.
KASUNIC, Mark. Designing an effective survey. 2005.
KOUFARIS, Marios; HAMPTON-SOSA, William. The development of initial trust in an online company by new customers. Information & management, v. 41, n. 3, p. 377-397, 2004.
LAIFA, Meriem et al. Trust and forgiveness in virtual teams: A study in Algerian e-learning context. In: 2015 International Conference on Interactive Mobile Communication Technologies and Learning (IMCL). IEEE, 2015. p. 131-135.
Lima, M. d. S. and Maciel, R. S. P. (2021). Practices and digital technological resources for remote education: an investigation of brazilian professor’s profile. In Anais do XXXII Simpósio Brasileiro de Informática na Educação, pages 225–236. SBC.
MAYER, R. C. An Integrative Model of Organizational Trust. Academy of Management Review, 1995.
MAYFIELD, Clifton O.; VALENTI, Alix. Team satisfaction, identity, and trust: a comparison of face-to-face and virtual student teams. Active Learning in Higher Education, v. 25, n. 2, p. 213-226, 2024.
MIGUEL, Jorge et al. A collective intelligence approach for building student's trustworthiness profile in online learning. In: 2014 Ninth International Conference on P2P, Parallel, Grid, Cloud and Internet Computing. IEEE, 2014. p. 46-53.
MORRISON, Rodger; CEGIELSKI, Casey G.; RAINER, R. Kelly. Trust, avatars, and electronic communications: Implications for e-learning. Journal of Computer Information Systems, v. 53, n. 1, p. 80-89, 2012.
NEWMAN, Alexander et al. Examining the cognitive and affective trust-based mechanisms underlying the relationship between ethical leadership and organisational citizenship: A case of the head leading the heart?. Journal of business ethics, v. 123, n. 1, p. 113-123, 2014.
O'BRIEN, Barbara. Online student retention: can it be done?. Association for the Advancement of Computing in Education (AACE), 2002.
PHAM, C.; VU, N.; TRAN, G. The role of e-learning service quality and e-trust on e-loyalty. Management Science Letters, v. 10, n. 12, p. 2741-2750, 2020.
RIDINGS, Catherine M.; GEFEN, David; ARINZE, Bay. Some antecedents and effects of trust in virtual communities. The journal of strategic information systems, v. 11, n. 3-4, p. 271-295, 2002.
ROTTER, Julian B. A new scale for the measurement of interpersonal trust. Journal of personality, 1967.
Schaubroeck, J. M., Peng, A. C., and Hannah, S. T. (2013). Developing trust with peers and leaders: Impacts on organizational identification and performance during entry. Academy of Management Journal, 56(4):1148–1168.
SEDIGHEHM, M. M.; AININ, S. J. E. K. Effect of trust and perceived reciprocal benefit on students knowledge sharing via FB and Academic performance. The Electronic Journal of Knowledge Management, v. 16, n. 1, p. 23-35, 2018.
TOMLINSON, Edward; LANGLINAIS, Luke. The relationship between trust and attributions: A levels-of-analysis perspective. In: Understanding Trust in Organizations. Routledge, 2021. p. 66-86.
VALVERDE-BERROCOSO, Jesús et al. Trends in educational research about e-learning: A systematic literature review (2009–2018). Sustainability, v. 12, n. 12, p. 5153, 2020.
VENEGA, Virginia de S.; MACIEL, Rita Suzana Pitangueira. Requirements for development of cMOOC platforms from the professional's perspective. In: Anais do XXXII Simpósio Brasileiro de Informática na Educação. SBC, 2021. p. 80-90.
WANG, Mei-jung; CHEN, Hsueh Chu. Emotions and Pair Trust in Asynchronous Hospitality Cultural Exchange for Students in Taiwan and Hong Kong. Turkish Online Journal of Educational Technology-TOJET, v. 11, n. 4, p. 119-131, 2012.
Wang, W. and Benbasat, I. (2008). Attributions of trust in decision support technologies: A study of recommendation agents for e-commerce. Journal of Management Information Systems, 24(4):249–273
Wang, Y. D. (2014). Building student trust in online learning environments. Distance Education, 35(3):345–359.
Wegerif, R. (1998). The social dimension of asynchronous learning networks. Online Learning, pages 34–49.
WEGERIF, Rupert. The social dimension of asynchronous learning networks. Journal of asynchronous learning networks, v. 2, n. 1, p. 34-49, 1998.
YOUNAS, Aisha et al. Role of design attributes to determine the intention to use online learning via cognitive beliefs. Ieee Access, v. 9, p. 94181-94202, 2021.
ZHOU, Tao. Understanding users’ initial trust in mobile banking: An elaboration likelihood perspective. Computers in human behavior, v. 28, n. 4, p. 1518-1525, 2012.
Publicado
04/11/2024
Como Citar
BARBOSA, Marcelo Pereira; MACIEL, Rita Suzana Pitangueira.
Why should I Trust You? A Survey on Interpersonal Trust in Virtual Learning Environments. In: SIMPÓSIO BRASILEIRO DE INFORMÁTICA NA EDUCAÇÃO (SBIE), 35. , 2024, Rio de Janeiro/RJ.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2024
.
p. 1263-1278.
DOI: https://doi.org/10.5753/sbie.2024.242461.
