Alinhamento estratégico de melhoria de processos de software: percepções de um processo de apoio à decisão
Resumo
O alinhamento de melhoria do processo de software (MPS) com objetivos organizacionais envolve decisões em níveis estratégico e tático. Este artigo apresenta um estudo qualitativo sobre a utilidade de um processo formal de tomada de decisão no alinhamento estratégico de MPS. A definição e o refinamento do processo proposto ajudaram a desenvolver proposições teóricas de forma indutiva. Questionários adaptados do Modelo de Aceitação de Tecnologia avaliaram positivamente tanto a facilidade de uso quanto a utilidade percebida da solução proposta. Os resultados indicam que um processo formal de tomada de decisão é útil e necessário para o alinhamento estratégico de MPS.Referências
Bayona, Sussy, Jose a. Calvo-Manzano, e Tomás San Feliu. 2012. “Critical Success Factors in Software Process Improvement: A Systematic Review.” Software Process Improvement and Capability Determination, 1–12.
Bazerman, Max H, e Don A Moore. 2009. Judgment in Managerial Decision Making. 7th ed. New Jersey: John Wiley & Sons, Inc.
Bhushan, Navneet, e Kanwal Rai. 2004. Strategic Decision Making: Applying the Analytical Hierarchy Process. 1st ed. London: Springer-Verlag.
Corbin, Juliet, e Anselm Strauss. 2015. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. London: SAGE Publications.
Creswell, John W., e Dana L. Miller. 2000. “Determining Validity in Qualitative Inquiry.” Theory Into Practice 39 (3): 124–30.
Davis, Fred D. 1989. “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology.” MIS Quarterly 13 (3): 319.
Dybå, Tore. 2005. “An Empirical Investigation of the Key Factors for Success in Software Process Improvement.” IEEE Transactions on Software Engineering 31 (5): 410–24.
Ebert, Christof. 1999. “Technical Controlling and Software Process Improvement.” Journal of Systems and Software 46 (1): 25–39.
Gigerenzer, Gerd., e Reinhard. Selten. 2001. Bounded Rationality: The Adaptive Toolbox. MIT Press.
Gorschek, Tony. 2015. “How to Increase the Likelihood of Successful Transfer to Industry -Going Beyond the Empirical.” In 2015 IEEE/ACM 3rd International Workshop on Conducting Empirical Studies in Industry, 10–11. IEEE.
Gorschek, Tony, Per Garre, Stig Larsson, e Claes Wohlin. 2006. “A Model for Technology Transfer in Practice.” IEEE Software 23 (6): 88–95.
Guest, Greg, Emily E. Namey, e Marilyn L. Mitchell. 2013. Collecting Qualitative Data: A Field Manual for Applied Research. London: SAGE Publications Ltd.
Hastie, Reid., e Robyn M. Dawes. 2010. Rational Choice in an Uncertain World: The Psychology of Judgment and Decision Making. London: SAGE Publications Ltd.
Humphrey, Watts S. 1989. Managing the Software Process. Boston, MA, USA: Addison-Wesley Longman Publishing.
ISACA. 2012. COBIT 5: A Business Framework for the Governance and Management of Enterprise IT. ISACA.
ISO/IEC. 2013. “ISO/IEC TR 33014:2013: Information Technology Process Assessment Guide for Process Improvement.” International Organization for Standardization.
———. 2015. “ISO/IEC 38500:2015 Information Technology – Governance of IT for the Organization.” International Organization for Standardization.
Johnson, Phil. 2004. “Analytic Induction.” In Essential Guide to Qualitative Methods in Organizational Research, 165–79. London: SAGE Publications Ltd.
Laitenberger, O., e H.M. Dreyer. 1998. “Evaluating the Usefulness and the Ease of Use of a Web-Based Inspection Data Collection Tool.” In Proceedings Fifth International Software Metrics Symposium. Metrics, 122–32. IEEE Comput. Soc.
Lenberg, Per, Robert Feldt, e Lars Göran Wallgren. 2015. “Behavioral Software Engineering: A Definition and Systematic Literature Review.” Journal of Systems and Software 107 (September): 15–37.
Lepmets, Marion, e Tom McBride. 2012. “Process Improvement for the Small and Agile.” In EuroSPI 2012, 310–18. Springer, Berlin, Heidelberg.
Lepmets, Marion, Tom McBride, e Eric Ras. 2012. “Goal Alignment in Process Improvement.” Journal of Systems and Software 85 (6). Elsevier Inc.: 1440–52.
McCambridge, Jim, John Witton, e Diana R. Elbourne. 2014. “Systematic Review of the Hawthorne Effect: New Concepts Are Needed to Study Research Participation Effects.” Journal of Clinical Epidemiology 67 (3): 267–77.
Merriam, Sharan B. 2009. Qualitative Research: A Guide to Design and Implementation. San Francisco: Jossey-Bass.
Morse, Janice M. 2015. “Critical Analysis of Strategies for Determining Rigor in Qualitative Inquiry.” Qualitative Health Research 25 (9). SAGE PublicationsSage CA: Los Angeles, CA: 1212–22.
Münch, Jürgen, Ove Armbrust, Martin Kowalczyk, e Martín Soto. 2012. “Process Improvement.” In Software Process Definition and Management, 139–76.
Myszewski, Jan M. 2013. “On Improvement Story by 5 Whys.” Edited by Madhav Sinha. The TQM Journal 25 (4). Emerald Group Publishing Limited: 371–83.
Osterweil, Leon J. 1987. “Software Processes Are Software Too.” In Proceedings of the 9th International Conference on Software Engineering, 2–13.
Petersen, Kai, e Claes Wohlin. 2009. “Context in Industrial Software Engineering Research.” In Proceedings of the 2009 3rd International Symposium on Empirical Software Engineering and Measurement, 401–4. IEEE Computer Society.
Peterson, Martin. 2009. An Introduction to Decision Theory. Cambridge: Cambridge University Press.
Pickton, David W., e Sheila Wright. 1998. “What’s Swot in Strategic Analysis?” Strategic Change 7 (2): 101–9.
Qumer, A., e B. Henderson-Sellers. 2008. “A Framework to Support the Evaluation, Adoption and Improvement of Agile Methods in Practice.” Journal of Systems and Software 81 (11): 1899–1919.
Recker, Jan. 2013. Scientific Research in Information Systems. Berlin: Springer Berlin Heidelberg.
Ringstad, Mats Angermo, Torgeir Dingsøyr, e Nils Brede Moe. 2011. “Agile Process Improvement: Diagnosis and Planning to Improve Teamwork.” In , 167–78. Springer, Berlin, Heidelberg.
Saaty, Thomas L. 2008. “Decision Making with the Analytic Hierarchy Process.” International Journal of Services Sciences 1 (1): 83.
Shull, Forrest, Jeffrey Carver, e Guilherme H. Travassos. 2001. “An Empirical Methodology for Introducing Software Processes.” ACM SIGSOFT Software Engineering Notes 26 (5): 288.
Silver, Mark S. 1990. “Decision Support Systems: Directed and Nondirected Change.” Information Systems Research 1 (1). INFORMS: 47–70.
Simon, Herbert A. 1956. “Rational Choice and the Structure of the Environment.” Psychological Review 63 (2). American Psychological Association: 129–38.
Stol, Klaas-Jan, e Brian Fitzgerald. 2015. “Theory-Oriented Software Engineering.” Science of Computer Programming 101 (April): 79–98.
Trienekens, Jos J.M., Rob J Kusters, Ben Rendering, e Kees Stokla. 2005. “BusinessOriented Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL).” Information and Software Technology 47 (2): 67–79.
Unterkalmsteiner, Michael, Tony Gorschek, A. K. M. M. Islam, Chow Kian Cheng, Rahadian. B. Permadi, e Robert Feldt. 2012. “Evaluation and Measurement of Software Process Improvement A Systematic Literature Review.” IEEE Transactions on Software Engineering 38 (2): 398–424.
Vasconcellos, F.J.S., G.B. Landre, J.A.O.G. Cunha, J.L. Oliveira, R.A. Ferreira, e A.M.R. Vincenzi. 2017. “Approaches to Strategic Alignment of Software Process Improvement: A Systematic Literature Review.” Journal of Systems and Software 123: 45–63.
Wieringa, Roel. 2014. Design Science Methodology for Information Systems and Software Engineering. Berlin, Heidelberg: Springer Berlin Heidelberg.
Bazerman, Max H, e Don A Moore. 2009. Judgment in Managerial Decision Making. 7th ed. New Jersey: John Wiley & Sons, Inc.
Bhushan, Navneet, e Kanwal Rai. 2004. Strategic Decision Making: Applying the Analytical Hierarchy Process. 1st ed. London: Springer-Verlag.
Corbin, Juliet, e Anselm Strauss. 2015. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. London: SAGE Publications.
Creswell, John W., e Dana L. Miller. 2000. “Determining Validity in Qualitative Inquiry.” Theory Into Practice 39 (3): 124–30.
Davis, Fred D. 1989. “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology.” MIS Quarterly 13 (3): 319.
Dybå, Tore. 2005. “An Empirical Investigation of the Key Factors for Success in Software Process Improvement.” IEEE Transactions on Software Engineering 31 (5): 410–24.
Ebert, Christof. 1999. “Technical Controlling and Software Process Improvement.” Journal of Systems and Software 46 (1): 25–39.
Gigerenzer, Gerd., e Reinhard. Selten. 2001. Bounded Rationality: The Adaptive Toolbox. MIT Press.
Gorschek, Tony. 2015. “How to Increase the Likelihood of Successful Transfer to Industry -Going Beyond the Empirical.” In 2015 IEEE/ACM 3rd International Workshop on Conducting Empirical Studies in Industry, 10–11. IEEE.
Gorschek, Tony, Per Garre, Stig Larsson, e Claes Wohlin. 2006. “A Model for Technology Transfer in Practice.” IEEE Software 23 (6): 88–95.
Guest, Greg, Emily E. Namey, e Marilyn L. Mitchell. 2013. Collecting Qualitative Data: A Field Manual for Applied Research. London: SAGE Publications Ltd.
Hastie, Reid., e Robyn M. Dawes. 2010. Rational Choice in an Uncertain World: The Psychology of Judgment and Decision Making. London: SAGE Publications Ltd.
Humphrey, Watts S. 1989. Managing the Software Process. Boston, MA, USA: Addison-Wesley Longman Publishing.
ISACA. 2012. COBIT 5: A Business Framework for the Governance and Management of Enterprise IT. ISACA.
ISO/IEC. 2013. “ISO/IEC TR 33014:2013: Information Technology Process Assessment Guide for Process Improvement.” International Organization for Standardization.
———. 2015. “ISO/IEC 38500:2015 Information Technology – Governance of IT for the Organization.” International Organization for Standardization.
Johnson, Phil. 2004. “Analytic Induction.” In Essential Guide to Qualitative Methods in Organizational Research, 165–79. London: SAGE Publications Ltd.
Laitenberger, O., e H.M. Dreyer. 1998. “Evaluating the Usefulness and the Ease of Use of a Web-Based Inspection Data Collection Tool.” In Proceedings Fifth International Software Metrics Symposium. Metrics, 122–32. IEEE Comput. Soc.
Lenberg, Per, Robert Feldt, e Lars Göran Wallgren. 2015. “Behavioral Software Engineering: A Definition and Systematic Literature Review.” Journal of Systems and Software 107 (September): 15–37.
Lepmets, Marion, e Tom McBride. 2012. “Process Improvement for the Small and Agile.” In EuroSPI 2012, 310–18. Springer, Berlin, Heidelberg.
Lepmets, Marion, Tom McBride, e Eric Ras. 2012. “Goal Alignment in Process Improvement.” Journal of Systems and Software 85 (6). Elsevier Inc.: 1440–52.
McCambridge, Jim, John Witton, e Diana R. Elbourne. 2014. “Systematic Review of the Hawthorne Effect: New Concepts Are Needed to Study Research Participation Effects.” Journal of Clinical Epidemiology 67 (3): 267–77.
Merriam, Sharan B. 2009. Qualitative Research: A Guide to Design and Implementation. San Francisco: Jossey-Bass.
Morse, Janice M. 2015. “Critical Analysis of Strategies for Determining Rigor in Qualitative Inquiry.” Qualitative Health Research 25 (9). SAGE PublicationsSage CA: Los Angeles, CA: 1212–22.
Münch, Jürgen, Ove Armbrust, Martin Kowalczyk, e Martín Soto. 2012. “Process Improvement.” In Software Process Definition and Management, 139–76.
Myszewski, Jan M. 2013. “On Improvement Story by 5 Whys.” Edited by Madhav Sinha. The TQM Journal 25 (4). Emerald Group Publishing Limited: 371–83.
Osterweil, Leon J. 1987. “Software Processes Are Software Too.” In Proceedings of the 9th International Conference on Software Engineering, 2–13.
Petersen, Kai, e Claes Wohlin. 2009. “Context in Industrial Software Engineering Research.” In Proceedings of the 2009 3rd International Symposium on Empirical Software Engineering and Measurement, 401–4. IEEE Computer Society.
Peterson, Martin. 2009. An Introduction to Decision Theory. Cambridge: Cambridge University Press.
Pickton, David W., e Sheila Wright. 1998. “What’s Swot in Strategic Analysis?” Strategic Change 7 (2): 101–9.
Qumer, A., e B. Henderson-Sellers. 2008. “A Framework to Support the Evaluation, Adoption and Improvement of Agile Methods in Practice.” Journal of Systems and Software 81 (11): 1899–1919.
Recker, Jan. 2013. Scientific Research in Information Systems. Berlin: Springer Berlin Heidelberg.
Ringstad, Mats Angermo, Torgeir Dingsøyr, e Nils Brede Moe. 2011. “Agile Process Improvement: Diagnosis and Planning to Improve Teamwork.” In , 167–78. Springer, Berlin, Heidelberg.
Saaty, Thomas L. 2008. “Decision Making with the Analytic Hierarchy Process.” International Journal of Services Sciences 1 (1): 83.
Shull, Forrest, Jeffrey Carver, e Guilherme H. Travassos. 2001. “An Empirical Methodology for Introducing Software Processes.” ACM SIGSOFT Software Engineering Notes 26 (5): 288.
Silver, Mark S. 1990. “Decision Support Systems: Directed and Nondirected Change.” Information Systems Research 1 (1). INFORMS: 47–70.
Simon, Herbert A. 1956. “Rational Choice and the Structure of the Environment.” Psychological Review 63 (2). American Psychological Association: 129–38.
Stol, Klaas-Jan, e Brian Fitzgerald. 2015. “Theory-Oriented Software Engineering.” Science of Computer Programming 101 (April): 79–98.
Trienekens, Jos J.M., Rob J Kusters, Ben Rendering, e Kees Stokla. 2005. “BusinessOriented Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL).” Information and Software Technology 47 (2): 67–79.
Unterkalmsteiner, Michael, Tony Gorschek, A. K. M. M. Islam, Chow Kian Cheng, Rahadian. B. Permadi, e Robert Feldt. 2012. “Evaluation and Measurement of Software Process Improvement A Systematic Literature Review.” IEEE Transactions on Software Engineering 38 (2): 398–424.
Vasconcellos, F.J.S., G.B. Landre, J.A.O.G. Cunha, J.L. Oliveira, R.A. Ferreira, e A.M.R. Vincenzi. 2017. “Approaches to Strategic Alignment of Software Process Improvement: A Systematic Literature Review.” Journal of Systems and Software 123: 45–63.
Wieringa, Roel. 2014. Design Science Methodology for Information Systems and Software Engineering. Berlin, Heidelberg: Springer Berlin Heidelberg.
Publicado
28/08/2017
Como Citar
VASCONCELLOS, Francisco J. S.; MINHARE, Caíque; FUCHS, Leonardo; VASCONCELLOS, Jucele F. A.; DA CUNHA, José Adson O. G.; VINCENZI, Auri M. R..
Alinhamento estratégico de melhoria de processos de software: percepções de um processo de apoio à decisão. In: SIMPÓSIO BRASILEIRO DE QUALIDADE DE SOFTWARE (SBQS), 16. , 2017, Rio de Janeiro.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2017
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p. 119-133.
DOI: https://doi.org/10.5753/sbqs.2017.15096.
