UseSkill: uma ferramenta de apoio a avaliação de usabilidade de sistemas Web

  • Matheus M. C. Souza UFPI
  • Pedro A. Oliveira UFPI
  • Rafael F. Ribeiro UFPI
  • Ricardo S. Britto Blekinge Institute of Technology
  • Pedro Santos Neto UFPI

Resumo


A avaliação de usabilidade de sistemas Web é crucial para aumentar sua aceitação perante seus usuários finais. Entretanto, a complexidade e os custos associados a avaliação de usabilidade desencorajam a execução dessa atividade. Neste trabalho, apresenta-se a ferramenta UseSkill, que visa facilitar a execução desse tipo de avaliação. A ferramenta compara as açoes realizadas por usuários “experientes” e usuários sem conhecimentos no sistema, denominados “novatos”. Um experimento foi realizado para avaliar a ferramenta proposta. Os resultados mostram que é possível identificar problemas de usabilidade com base nas diferenças entre o comportamento de usuarios, de forma distribuída, facilitando assim a aplicação desse tipo de teste.
Palavras-chave: ferramenta, avaliação, sistemas Web

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Publicado
17/08/2015
SOUZA, Matheus M. C.; OLIVEIRA, Pedro A.; RIBEIRO, Rafael F.; BRITTO, Ricardo S.; SANTOS NETO, Pedro. UseSkill: uma ferramenta de apoio a avaliação de usabilidade de sistemas Web. In: SIMPÓSIO BRASILEIRO DE QUALIDADE DE SOFTWARE (SBQS), 14. , 2015, Manaus. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2015 . p. 180-194. DOI: https://doi.org/10.5753/sbqs.2015.15222.