Applying Design Thinking to Improve the Quality of a Mobile Web Application

• Anna Beatriz Marques UFAM
• Emanuelle Cavalcante UFAM / FPF Tech
• Luís Rivero UFAM
• Adriana Lopes UFAM
• Tayana Conte UFAM

DOI: https://doi.org/10.5753/sbqs.2015.15223

Abstract

Design thinking (DT) is a methodology that considers innovation initiatives in user centered design activities and can be applied to improve user experience (UX). This paper reports our experience when applying DT in the redesign of the Dona Know application, which allowed us to identify improvement opportunities. We applied UX evaluation methods in order to compare the new version of the application with the one before its redesign. The results from this experience show that there was as an increase in the satisfaction of the users when using the redesigned version of the application.

Keywords: Design Thinking, Quality, Application

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