"Everything's online, now what?!": Knowledge Management in a Remote Working Environment

  • Jefferson Carvalho Silva UFC
  • Paulo Duarte UFC
  • Amanda Sousa UFC
  • Bruno Sabóia Aragão UFC
  • Mariana Salamoni Francisco Furukawa Electric LatAm
  • Rossana Maria de Castro Andrade UFC


The requirements analysis process is a crucial step for any software development. In times of pandemic, with increasing social distance, the use of remote work tools and sharing information quickly and intelligently make the process even more challenging. This paper aims to present an experience report of a mature project that started before the pandemic and had to adapt to the new standard: online meetings, information sharing, team management tools and work environment simulators. In this report, we present several problems arising from remote knowledge management and we also present solutions that mitigate these problems. We also demonstrate that these solutions have shown that it is possible to build quality software, even in such difficult times.

Palavras-chave: Pandemia, Gestão do Conhecimento, Desenvolvimento Ágil
SILVA, Jefferson Carvalho; DUARTE, Paulo; SOUSA, Amanda; ARAGÃO, Bruno Sabóia; FRANCISCO, Mariana Salamoni; ANDRADE, Rossana Maria de Castro. "Everything's online, now what?!": Knowledge Management in a Remote Working Environment. In: SIMPÓSIO BRASILEIRO DE QUALIDADE DE SOFTWARE (SBQS), 20. , 2021, Evento Online. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2021 . p. 207-216.