A Community of Practice Proposal from the Experience of Using Design Thinking Techniques in Software Development

• Rafael Parizi PUCRS / IFFAR
• Lucas Hanauer PUCRS
• Sabrina Marczak PUCRS
• Tayana Conte UFAM

DOI: https://doi.org/10.5753/sbsc.2022.19474

Abstract

Design Thinking (DT) techniques have been used in software development. DT techniques foster empathy, collaboration, creativity, and help teams understand the users' needs, generate multiple ideas, prototype, and select solutions that meet those needs. However, given a large number of techniques, selecting which ones to use for software development is a decision-making problem. Therefore, there is a lack of resources that promote community spaces for practitioners who use DT to share their experiences of using DT techniques, and to gather information to assist in decision-making on which techniques to use. This paper presents insightful ideas for creating a community of practice of professionals' experiences using DT techniques. Inspired by Spotify's team organization model that focuses on creating Communities for sharing knowledge among the organization's members, this paper aims to contribute with the selection of DT techniques for software development.

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