Uma Análise de Confiabilidade em Pesquisas em Sistemas de Economia Colaborativa
Resumo
Este artigo descreve uma investigação na literatura de como confiabilidade tem sido tratada em sistemas de economia colaborativa. Para isso realizamos uma Revisão Sistemática da Literatura (RSL) no tema. A RSL foi aplicada nas principais bases da computação, i.e., ACM, IEEE e ScienceDirect. Economia colaborativa se refere a um novo modelo econômico em que pessoas compartilham um recurso humano ou físico que tenham disponível com outros interessados. Esse novo modelo vem se popularizando muito nos últimos anos com plataformas como o Uber e Airbnb. O objetivo principal dessa RSL era verificar como a confiança era definida e percebida neste tipo de plataforma, e quais os métodos de pesquisa qualitativa e/ou quantitativa vem sendo usados para medir confiança nesse contexto específico. Como resultado de nossa investigação propomos um modelo de confiabilidade que descreve indicadores usados para analisar confiança, discutimos os métodos utilizados em trabalhos no tema, e os valores sendo trocados entre os envolvidos.
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Lee, D., Hyun, W., Ryu, J., Lee, W. J., Rhee, W., and Suh, B. (2015). An analysis of social features associated with room sales of airbnb. In Proceedings of the 18th ACM Conference Companion on Computer Supported CooperativeWork & Social Computing, CSCW’15 Companion, New York, NY, USA.
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Ma, X., Hancock, J. T., Mingjie, K. L., and Naaman, M. (2017). Self-disclosure and perceived trustworthiness of airbnb host profiles. In Proceedings of the 20th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion, CSCW ’17, New York, NY, USA. ACM.
McLachlan, R., Opila, C., Shah, N., Sun, E., and Naaman, M. (2016). You can’t always get what you want: Challenges in p2p resource sharing. In Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, CHI EA ’16, New York, NY, USA. ACM.
M¨ohlmann, M. (2016). Digital trust and peer-to-peer collaborative consumption platforms: A mediation analysis. New York University (NYU).
Nunes, M. and Correia, J. (2013). Improving trust using online credibility sources and social network quality in p2p marketplaces. In 2013 8th Iberian Conference on Information Systems and Technologies (CISTI), pages 1–4.
Oh, S. and Moon, J. Y. (2016). Calling for a shared understanding of the ”sharing economy”. In Proceedings of the 18th Annual International Conference on Electronic Commerce: E-Commerce in Smart Connected World, New York, NY, USA. ACM.
Pargman, D., Eriksson, E., and Friday, A. (2016). Limits to the sharing economy. In Proceedings of the Workshop on Computing Within Limits, New York, NY, USA.
Pick, F. (2012). Building trust in peer-to-peer marketplaces: An empirical analysis of trust systems for the sharing economy. B.S. Thesis, Zeppelin University.
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Botsman, R. and Rogers, R. (2010). What’s Mine is Yours: The Rise of Collaborative Consumption. HarperBusiness, New York, NY, USA.
Dillahunt, T. R. and Malone, A. R. (2015). In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, New York, NY, USA.
Ert, E., Fleischer, A., and Magen, N. (2016). Trust and reputation in the sharing economy: The role of personal photos in airbnb. Tourism Management, 55:62 – 73.
Fradkin, A., Grewal, E., Holtz, D., and Pearson, M. (2015). Bias and reciprocity in onlinereviews: Evidence from field experiments on airbnb. In Proceedings of the Sixteenth ACM Conference on Economics and Computation, EC ’15, New York, NY, USA.
Hartl, B., Hofmann, E., and Kirchler, E. (2016). Do we need rules for “what’s mine is yours”? governance in collaborative consumption communities. Journal of Business.
Ikkala, T. and Lampinen, A. (2014). Defining the price of hospitality: Networked hospitality exchange via airbnb. In Proceedings of the Companion Publication of the 17th ACM Conference on Computer Supported CooperativeWork & Social Computing, CSCW Companion ’14, pages 173–176, New York, NY, USA. ACM.
Jung, J., Yoon, S., Kim, S., Park, S., Lee, K.-P., and Lee, U. (2016). Social or financial goals?: Comparative analysis of user behaviors in couchsurfing and airbnb. In Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, CHI EA ’16, pages 2857–2863, New York, NY, USA. ACM.
Kitchenham, B. (2004). Procedures for performing systematic reviews. Keele University Technical Report TR/SE-0401.
Lampinen, A., Bellotti, V., Monroy-Hernández, A., Cheshire, C., and Samuel, A. (2015). Studying the ”sharing economy”: Perspectives to peer-to-peer exchange. In Proceedings of the 18th ACM Conference Companion on Computer Supported Cooperative Work & Social Computing, CSCW’15 Companion, New York, NY, USA.
Lampinen, A. and Cheshire, C. (2016). Hosting via airbnb: Motivations and financial assurances in monetized network hospitality. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, New York, NY, USA.
Lee, D., Hyun, W., Ryu, J., Lee, W. J., Rhee, W., and Suh, B. (2015). An analysis of social features associated with room sales of airbnb. In Proceedings of the 18th ACM Conference Companion on Computer Supported CooperativeWork & Social Computing, CSCW’15 Companion, New York, NY, USA.
Lumeau, M., Masclet, D., and Penard, T. (2015). Reputation and social (dis)approval in feedback mechanisms: An experimental study. Journal of Economic Behavior, 112.
Ma, X., Hancock, J. T., Mingjie, K. L., and Naaman, M. (2017). Self-disclosure and perceived trustworthiness of airbnb host profiles. In Proceedings of the 20th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion, CSCW ’17, New York, NY, USA. ACM.
McLachlan, R., Opila, C., Shah, N., Sun, E., and Naaman, M. (2016). You can’t always get what you want: Challenges in p2p resource sharing. In Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, CHI EA ’16, New York, NY, USA. ACM.
M¨ohlmann, M. (2016). Digital trust and peer-to-peer collaborative consumption platforms: A mediation analysis. New York University (NYU).
Nunes, M. and Correia, J. (2013). Improving trust using online credibility sources and social network quality in p2p marketplaces. In 2013 8th Iberian Conference on Information Systems and Technologies (CISTI), pages 1–4.
Oh, S. and Moon, J. Y. (2016). Calling for a shared understanding of the ”sharing economy”. In Proceedings of the 18th Annual International Conference on Electronic Commerce: E-Commerce in Smart Connected World, New York, NY, USA. ACM.
Pargman, D., Eriksson, E., and Friday, A. (2016). Limits to the sharing economy. In Proceedings of the Workshop on Computing Within Limits, New York, NY, USA.
Pick, F. (2012). Building trust in peer-to-peer marketplaces: An empirical analysis of trust systems for the sharing economy. B.S. Thesis, Zeppelin University.
Sánchez, D., Martínez, S., and Domingo-Ferrer, J. (2016). Co-utile fP2Pg ridesharing via decentralization and reputation management. Transportation Research Part C: Emerging Technologies.
Publicado
02/07/2017
Como Citar
DOS SANTOS, Geanderson E.; PRATES, Raquel O..
Uma Análise de Confiabilidade em Pesquisas em Sistemas de Economia Colaborativa. In: SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 14. , 2017, São Paulo.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2017
.
p. 1387-1401.
ISSN 2326-2842.
DOI: https://doi.org/10.5753/sbsc.2017.9961.
