Using Collaborative Technologies for Chatbots’ Creation, Development and Delivery

  • Luciano Gallegos UNIFOR

Resumo


The COVID-19 pandemic suddenly moved thousands for working remotely and since then had speeded up the use of collaborative technologies. In this industry report paper, we describe our 1-year experience using these collaborative technologies for the creation, development and delivery of chatbots, which are system used to conduct online conversation via text or speech, replacing a live human agent. This industry report experience gathered government professional, academic professors, researchers, graduate and undergraduate students, where 2 chatbots were successfully delivered.

Referências

Lau, H., Khosrawipour, V., Kocbach, P., Mikolajczyk, A., Schubert, J., Bania, J., and Khosrawipour, T. (2020). The positive impact of lockdown in Wuhan on containing the COVID-19 outbreak in China. Journal of Travel Medicine, 27(3).

Lomas, Cyprien; Burke, Michael; Page, Carie L. (2008). Collaboration tools. http://www.ccti.colfinder.org. Online; accessed 11 January 2021.
Publicado
12/04/2021
GALLEGOS, Luciano. Using Collaborative Technologies for Chatbots’ Creation, Development and Delivery. In: RELATOS DA INDÚSTRIA - SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 16. , 2021, Evento Online. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2021 . p. 141-142. DOI: https://doi.org/10.5753/sbsc_estendido.2021.16047.