Using Collaborative Technologies for Chatbots’ Creation, Development and Delivery

• Luciano Gallegos UNIFOR

DOI: https://doi.org/10.5753/sbsc_estendido.2021.16047

Resumo

The COVID-19 pandemic suddenly moved thousands for working remotely and since then had speeded up the use of collaborative technologies. In this industry report paper, we describe our 1-year experience using these collaborative technologies for the creation, development and delivery of chatbots, which are system used to conduct online conversation via text or speech, replacing a live human agent. This industry report experience gathered government professional, academic professors, researchers, graduate and undergraduate students, where 2 chatbots were successfully delivered.

Referências

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Lomas, Cyprien; Burke, Michael; Page, Carie L. (2008). Collaboration tools. http://www.ccti.colfinder.org. Online; accessed 11 January 2021.