Using Collaborative Technologies for Chatbots’ Creation, Development and Delivery

  • Luciano Gallegos UNIFOR


The COVID-19 pandemic suddenly moved thousands for working remotely and since then had speeded up the use of collaborative technologies. In this industry report paper, we describe our 1-year experience using these collaborative technologies for the creation, development and delivery of chatbots, which are system used to conduct online conversation via text or speech, replacing a live human agent. This industry report experience gathered government professional, academic professors, researchers, graduate and undergraduate students, where 2 chatbots were successfully delivered.


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GALLEGOS, Luciano. Using Collaborative Technologies for Chatbots’ Creation, Development and Delivery. In: RELATOS DA INDÚSTRIA - SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 16. , 2021, Evento Online. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2021 . p. 141-142. DOI: