Desafios de Colaboração na Adoção do Trabalho Híbrido em Equipes de Tecnologia da Informação
Resumo
Após a pandemia de COVID-19, desafios de colaboração emergiram durante a adoção do trabalho remoto e híbrido por profissionais de TI, impactando o cotidiano de trabalho destes profissionais. Para mitigar tais desafios, mantendo a flexibilidade dessas modalidades de trabalho, este artigo apresenta a construção e avaliação do CollabFlexITT, um guia construído com base nos principais desafios, bem como possíveis práticas de mitigação reportados na prática e literatura acadêmica. O CollabFlexITT foi avaliado por meio de uma pesquisa de campo com profissionais de TI, na qual a maioria das práticas propostas foi considerada eficaz, resultando em uma versão otimizada do artefato, com potencial para agregar soluções úteis para formas alternativas de trabalho que promovam economia, flexibilidade e inclusão.
Palavras-chave:
Trabalho Híbrido, Colaboração, Equipes de Tecnologia da
Informação, Trabalho Remoto
Referências
Ahmadi, M., Gholipoursoleimani, A., e Shahrodi, K. (2024). Employee experiences with flexible work arrangements and their impact on productivity. Journal of Resource Management and Decision Engineering, 3(1):26–32.
Augstein, M., Neumayr, T., Schönböck, J., e Kovacs, C. (2023). Remote persons are closer than they appear: Home, team and a lockdown. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, CHI ’23, New York, NY, USA. Association for Computing Machinery.
Babapour Chafi, M., Hultberg, A., e Bozic Yams, N. (2021). Post-pandemic office work: Perceived challenges and opportunities for a sustainable work environment. Sustainability, 14(1):294.
Barry, P. e Kane, B. (2023). Global Virtual Team Working during the Covid-19 Pandemic. Interacting with Computers, page iwad029.
Bloom, N., Han, R., e Liang, J. (2022). How hybrid working from home works out. Working Paper 30292, National Bureau of Economic Research.
Buła, P., Thompson, A., e Żak, A. A. (2024). Nurturing teamwork and team dynamics in a hybrid work model. Central European Management Journal.
Butler, J. e Jaffe, S. (2021). Challenges and gratitude: A diary study of software engineers working from home during covid-19 pandemic. In 2021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Practice (ICSE-SEIP), pages 362–363.
Cabrita, J. e Eiffe, F. (2023). Hybrid work in europe: Concept and practice. Technical report, European Foundation for the Improvement of Living and Working Conditions.
Cacoveanu, A. (2024). Hybrid Team Collaboration: Challenges, Strategies, and Toolsk.
Chaves, V., Machado, S., Outão, J., Santos, R., e Diirr, B. (2022). Does the social distancing measures impact collaboration in software processes? In Anais do XVIII Simpósio Brasileiro de Sistemas de Informação, Porto Alegre, RS, Brasil. SBC.
Cisco Systems, I. (2022). Employees are ready for hybrid work, are you? cisco global hybrid work study 2022.
Costa Júnior, J. F. d., dos Santos Cabral, E. L., de Souza, R. C., Bezerra, D. d. M. C., de Freitas, P. T., et al. (2024). Um estudo sobre o uso da escala de likert na coleta de dados qualitativos e sua correlação com as ferramentas estatísticas. CONTRIBUCIONES A LAS CIENCIAS SOCIALES, 17(1):360–376.
Da Hora, H. R. M., Monteiro, G. T. R., e Arica, J. (2010). Confiabilidade em questionários para qualidade: um estudo com o coeficiente alfa de cronbach. Produto & Produção, 11(2).
Edelmann, N., Schossboeck, J., e Albrecht, V. (2021). Remote work in public sector organisations: Employees’ experiences in a pandemic context. In DG. O2021: The 22nd Annual International Conference on Digital Government Research, pages 408–415.
Ford, D., Storey, M.-A., Zimmermann, T., Bird, C., Jaffe, S., Maddila, C., Butler, J. L., Houck, B., e Nagappan, N. (2021). A tale of two cities: Software developers working from home during the covid-19 pandemic. ACM Transactions on Software Engineering and Methodology (TOSEM), 31(2):1–37.
Fuks, H., Raposo, A. B., Gerosa, M. A., Pimentel, M., Filippo, D., e Lucena, C. d. (2011). Teorias e modelos de colaboração. Sistemas colaborativos, pages 16–33.
Garousi, V., Felderer, M., e Mäntylä, M. V. (2019). Guidelines for including grey literature and conducting multivocal literature reviews in software engineering. Information and Software Technology, 106:101–121.
Gratton, L. (2021). How to do hybrid right. Harvard Business Review, 99(3):65–74.
Gratton, L. (2022). Redesigning work: How to transform your organization and make hybrid work for everyone. MIT Press.
Grzegorczyk, M., Mariniello, M., Nurski, L., e Schraepen, T. (2021). Blending the physical and virtual: a hybrid model for the future of work. Technical report, Bruegel Policy Contribution.
Hill, N. S. (2023). Leadership strategies for the hybrid workforce. MIT Sloan Management Review, 64(3):1–4.
Igomu, M. D. (2023). Hybrid work models and employee productivity in hewlett-packard (hp) regional office abuja, nigeria. Nigerian Journal of Management Sciences Vol, 24(2b).
Jaß, L., Klußmann, A., Harth, V., e Mache, S. (2024). Job demands and resources perceived by hybrid working employees in german public administration: a qualitative study. Journal of Occupational Medicine and Toxicology, 19(1):1–24.
Juárez-Ramírez, R., Navarro, C. X., Licea, G., Jiménez, S., Tapia-Ibarra, V., Guerra-García, C., e Perez-Gonzalez, H. G. (2022). How covid-19 pandemic affects software developers’ wellbeing, and the necessity to strengthen soft skills. Program. Comput. Softw., 48(8):614–631.
Karlson, P. (2022). Council post: Is the 60-year-old “people process technology” framework still useful? Knight, C., Olaru, D., Lee, J., e Parker, S. (2022). The loneliness of the hybrid worker. MIT Sloan Management Review.
Kugler, L. (2022). The impact of virtual meetings. Commun. ACM, 65(11):19–21.
Kumar, A. S. e Das, J. B. (2022). The impact of ‘hybrid-work-model’on job satisfaction. International Journal of Business Management & Research (IJBMR), 12(1):71–82.
Kuppachi, K. R. (2023). The Impact of Hybrid Work Arrangements on EmployeeEngagement and Performance. PhD thesis, Indian School of Business (India).
Mangla, N. (2021). Working in a pandemic and post-pandemic period–cultural intelligence is the key. International Journal of Cross Cultural Management, 21(1):53–69.
Mendes, D. C., Hastenreiter Filho, H. N., e Tellechea, J. (2020). A realidade do trabalho home office na atipicidade pandêmica. Revista Valore, 5:160–191.
Microsoft, C. (2021). The next great disruption is hybrid work: are we ready? Acessado em: 2023-06-08.
Mulcahy, D. e Andreeva, T. (2023). Employer perspectives on employee work location: Collaboration, culture and control.
Mutebi, N. e Hobbs, A. (2022). The impact of remote and hybrid working on workers and organisations. UK Parliament.
Naysmith, K. e Samuelsson, E. (2024). From home to the office and back: A study on motivation and performance in hybrid work spaces: Exploring the dynamics of workplace flexibility on employee motivation.
Nyktarakis, G. (2022). Technology enabling collaboration of agile development teams in hybrid working: The case of microsoft teams. Master’s thesis.
Petersen, K., Vakkalanka, S., e Kuzniarz, L. (2015). Guidelines for conducting systematic mapping studies in software engineering: An update. Information and software technology, 64:1–18.
Sailer, K., Thomas, M., e Pachilova, R. (2023). The challenges of hybrid work: an architectural sociology perspective. Buildings and Cities, 4(1):650–668.
Santos, R. E. S. e Ralph, P. (2022). A grounded theory of coordination in remote-first and hybrid software teams. In Proceedings of the 44th International Conference on Software Engineering, pages 25–35.
Schmerl, B., Kazman, R., Ali, N., Grundy, J., e Mistrik, I. (2017). Managing trade-offs in adaptable software architectures. In Managing trade-offs in adaptable software architectures, pages 252–253. Elsevier.
Semsøy, S. (2022). Hybrid: best of both worlds or a necessary compromise? Master’s thesis.
Sirait, E. R. E. e Zellatifanny, C. M. (2020). An empirical study: Computer-mediated communication and collaboration among government employees during flexible working arrangements. In 2020 International Conference on Information Technology Systems and Innovation (ICITSI), pages 95–100.
Smite, D., Moe, N. B., Hildrum, J., Gonzalez-Huerta, J., e Mendez, D. (2023). Work-from-home is here to stay: Call for flexibility in post-pandemic work policies. Journal of Systems and Software, 195:111552.
Teng-Calleja, M., Caringal-Go, J. F., Mactal, M. T. D., Fabul, J. L., H. Reyes, R. M., Bulilan, E. J., Kilboy, C. A. M., e Cementina-Olpoc, R. (2024). Experiences of middle managers in transitioning to and managing teams in hybrid work: an interpretative phenomenological analysis. International Journal of Workplace Health Management.
Teng-Calleja, M., Mactal, M. T. d. G., e Caringal-Go, J. F. (2023). Examining employee experiences of hybrid work: an ecological approach. Personnel review, 53(6):1408–1424.
Tran, L. (2022). The impact of hybrid work on productivity: Understanding the future of work: A case study in agile software development teams. Master’s thesis, KTH Industrial Engineering and Management.
Vătămănescu, E.-M., Dinu, E., Stratone, M.-E., Stăneiu, R.-M., e Vintilă, F. (2022). Adding knowledge to virtual teams in the new normal: From leader-team communication towards the satisfaction with teamwork. Sustainability, 14(11).
Wang, Y., Liu, Y., Cui, W., Tang, J., Zhang, H., Walston, D., e Zhang, D. (2021). Returning to the office during the covid-19 pandemic recovery: Early indicators from china. In Extended abstracts of the 2021 CHI conference on human factors in computing systems, pages 1–6.
Wiatr, A. e Skowron-Mielnik, B. (2022). Hybrid team management: The long and winding road. Organ. Dyn, 51:100936.
Woods, M. (2023). Employee Engagement Factors for an Ongoing Pandemic Hybrid Work Program: A Grounded Theory Study. PhD thesis, Creighton University.
Xu, T., Sarkar, A., e Rintel, S. (2023). Is a return to office a return to creativity? requiring fixed time in office to enable brainstorms and watercooler talk may not foster research creativity. In Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work, CHIWORK ’23, New York, NY, USA. Association for Computing Machinery.
Yang, L., Holtz, D., Jaffe, S., Suri, S., Sinha, S., Weston, J., Joyce, C., Shah, N., Sherman, K., Hecht, B., et al. (2022). The effects of remote work on collaboration among information workers. Nature human behaviour, 6(1):43–54.
Augstein, M., Neumayr, T., Schönböck, J., e Kovacs, C. (2023). Remote persons are closer than they appear: Home, team and a lockdown. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, CHI ’23, New York, NY, USA. Association for Computing Machinery.
Babapour Chafi, M., Hultberg, A., e Bozic Yams, N. (2021). Post-pandemic office work: Perceived challenges and opportunities for a sustainable work environment. Sustainability, 14(1):294.
Barry, P. e Kane, B. (2023). Global Virtual Team Working during the Covid-19 Pandemic. Interacting with Computers, page iwad029.
Bloom, N., Han, R., e Liang, J. (2022). How hybrid working from home works out. Working Paper 30292, National Bureau of Economic Research.
Buła, P., Thompson, A., e Żak, A. A. (2024). Nurturing teamwork and team dynamics in a hybrid work model. Central European Management Journal.
Butler, J. e Jaffe, S. (2021). Challenges and gratitude: A diary study of software engineers working from home during covid-19 pandemic. In 2021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Practice (ICSE-SEIP), pages 362–363.
Cabrita, J. e Eiffe, F. (2023). Hybrid work in europe: Concept and practice. Technical report, European Foundation for the Improvement of Living and Working Conditions.
Cacoveanu, A. (2024). Hybrid Team Collaboration: Challenges, Strategies, and Toolsk.
Chaves, V., Machado, S., Outão, J., Santos, R., e Diirr, B. (2022). Does the social distancing measures impact collaboration in software processes? In Anais do XVIII Simpósio Brasileiro de Sistemas de Informação, Porto Alegre, RS, Brasil. SBC.
Cisco Systems, I. (2022). Employees are ready for hybrid work, are you? cisco global hybrid work study 2022.
Costa Júnior, J. F. d., dos Santos Cabral, E. L., de Souza, R. C., Bezerra, D. d. M. C., de Freitas, P. T., et al. (2024). Um estudo sobre o uso da escala de likert na coleta de dados qualitativos e sua correlação com as ferramentas estatísticas. CONTRIBUCIONES A LAS CIENCIAS SOCIALES, 17(1):360–376.
Da Hora, H. R. M., Monteiro, G. T. R., e Arica, J. (2010). Confiabilidade em questionários para qualidade: um estudo com o coeficiente alfa de cronbach. Produto & Produção, 11(2).
Edelmann, N., Schossboeck, J., e Albrecht, V. (2021). Remote work in public sector organisations: Employees’ experiences in a pandemic context. In DG. O2021: The 22nd Annual International Conference on Digital Government Research, pages 408–415.
Ford, D., Storey, M.-A., Zimmermann, T., Bird, C., Jaffe, S., Maddila, C., Butler, J. L., Houck, B., e Nagappan, N. (2021). A tale of two cities: Software developers working from home during the covid-19 pandemic. ACM Transactions on Software Engineering and Methodology (TOSEM), 31(2):1–37.
Fuks, H., Raposo, A. B., Gerosa, M. A., Pimentel, M., Filippo, D., e Lucena, C. d. (2011). Teorias e modelos de colaboração. Sistemas colaborativos, pages 16–33.
Garousi, V., Felderer, M., e Mäntylä, M. V. (2019). Guidelines for including grey literature and conducting multivocal literature reviews in software engineering. Information and Software Technology, 106:101–121.
Gratton, L. (2021). How to do hybrid right. Harvard Business Review, 99(3):65–74.
Gratton, L. (2022). Redesigning work: How to transform your organization and make hybrid work for everyone. MIT Press.
Grzegorczyk, M., Mariniello, M., Nurski, L., e Schraepen, T. (2021). Blending the physical and virtual: a hybrid model for the future of work. Technical report, Bruegel Policy Contribution.
Hill, N. S. (2023). Leadership strategies for the hybrid workforce. MIT Sloan Management Review, 64(3):1–4.
Igomu, M. D. (2023). Hybrid work models and employee productivity in hewlett-packard (hp) regional office abuja, nigeria. Nigerian Journal of Management Sciences Vol, 24(2b).
Jaß, L., Klußmann, A., Harth, V., e Mache, S. (2024). Job demands and resources perceived by hybrid working employees in german public administration: a qualitative study. Journal of Occupational Medicine and Toxicology, 19(1):1–24.
Juárez-Ramírez, R., Navarro, C. X., Licea, G., Jiménez, S., Tapia-Ibarra, V., Guerra-García, C., e Perez-Gonzalez, H. G. (2022). How covid-19 pandemic affects software developers’ wellbeing, and the necessity to strengthen soft skills. Program. Comput. Softw., 48(8):614–631.
Karlson, P. (2022). Council post: Is the 60-year-old “people process technology” framework still useful? Knight, C., Olaru, D., Lee, J., e Parker, S. (2022). The loneliness of the hybrid worker. MIT Sloan Management Review.
Kugler, L. (2022). The impact of virtual meetings. Commun. ACM, 65(11):19–21.
Kumar, A. S. e Das, J. B. (2022). The impact of ‘hybrid-work-model’on job satisfaction. International Journal of Business Management & Research (IJBMR), 12(1):71–82.
Kuppachi, K. R. (2023). The Impact of Hybrid Work Arrangements on EmployeeEngagement and Performance. PhD thesis, Indian School of Business (India).
Mangla, N. (2021). Working in a pandemic and post-pandemic period–cultural intelligence is the key. International Journal of Cross Cultural Management, 21(1):53–69.
Mendes, D. C., Hastenreiter Filho, H. N., e Tellechea, J. (2020). A realidade do trabalho home office na atipicidade pandêmica. Revista Valore, 5:160–191.
Microsoft, C. (2021). The next great disruption is hybrid work: are we ready? Acessado em: 2023-06-08.
Mulcahy, D. e Andreeva, T. (2023). Employer perspectives on employee work location: Collaboration, culture and control.
Mutebi, N. e Hobbs, A. (2022). The impact of remote and hybrid working on workers and organisations. UK Parliament.
Naysmith, K. e Samuelsson, E. (2024). From home to the office and back: A study on motivation and performance in hybrid work spaces: Exploring the dynamics of workplace flexibility on employee motivation.
Nyktarakis, G. (2022). Technology enabling collaboration of agile development teams in hybrid working: The case of microsoft teams. Master’s thesis.
Petersen, K., Vakkalanka, S., e Kuzniarz, L. (2015). Guidelines for conducting systematic mapping studies in software engineering: An update. Information and software technology, 64:1–18.
Sailer, K., Thomas, M., e Pachilova, R. (2023). The challenges of hybrid work: an architectural sociology perspective. Buildings and Cities, 4(1):650–668.
Santos, R. E. S. e Ralph, P. (2022). A grounded theory of coordination in remote-first and hybrid software teams. In Proceedings of the 44th International Conference on Software Engineering, pages 25–35.
Schmerl, B., Kazman, R., Ali, N., Grundy, J., e Mistrik, I. (2017). Managing trade-offs in adaptable software architectures. In Managing trade-offs in adaptable software architectures, pages 252–253. Elsevier.
Semsøy, S. (2022). Hybrid: best of both worlds or a necessary compromise? Master’s thesis.
Sirait, E. R. E. e Zellatifanny, C. M. (2020). An empirical study: Computer-mediated communication and collaboration among government employees during flexible working arrangements. In 2020 International Conference on Information Technology Systems and Innovation (ICITSI), pages 95–100.
Smite, D., Moe, N. B., Hildrum, J., Gonzalez-Huerta, J., e Mendez, D. (2023). Work-from-home is here to stay: Call for flexibility in post-pandemic work policies. Journal of Systems and Software, 195:111552.
Teng-Calleja, M., Caringal-Go, J. F., Mactal, M. T. D., Fabul, J. L., H. Reyes, R. M., Bulilan, E. J., Kilboy, C. A. M., e Cementina-Olpoc, R. (2024). Experiences of middle managers in transitioning to and managing teams in hybrid work: an interpretative phenomenological analysis. International Journal of Workplace Health Management.
Teng-Calleja, M., Mactal, M. T. d. G., e Caringal-Go, J. F. (2023). Examining employee experiences of hybrid work: an ecological approach. Personnel review, 53(6):1408–1424.
Tran, L. (2022). The impact of hybrid work on productivity: Understanding the future of work: A case study in agile software development teams. Master’s thesis, KTH Industrial Engineering and Management.
Vătămănescu, E.-M., Dinu, E., Stratone, M.-E., Stăneiu, R.-M., e Vintilă, F. (2022). Adding knowledge to virtual teams in the new normal: From leader-team communication towards the satisfaction with teamwork. Sustainability, 14(11).
Wang, Y., Liu, Y., Cui, W., Tang, J., Zhang, H., Walston, D., e Zhang, D. (2021). Returning to the office during the covid-19 pandemic recovery: Early indicators from china. In Extended abstracts of the 2021 CHI conference on human factors in computing systems, pages 1–6.
Wiatr, A. e Skowron-Mielnik, B. (2022). Hybrid team management: The long and winding road. Organ. Dyn, 51:100936.
Woods, M. (2023). Employee Engagement Factors for an Ongoing Pandemic Hybrid Work Program: A Grounded Theory Study. PhD thesis, Creighton University.
Xu, T., Sarkar, A., e Rintel, S. (2023). Is a return to office a return to creativity? requiring fixed time in office to enable brainstorms and watercooler talk may not foster research creativity. In Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work, CHIWORK ’23, New York, NY, USA. Association for Computing Machinery.
Yang, L., Holtz, D., Jaffe, S., Suri, S., Sinha, S., Weston, J., Joyce, C., Shah, N., Sherman, K., Hecht, B., et al. (2022). The effects of remote work on collaboration among information workers. Nature human behaviour, 6(1):43–54.
Publicado
08/06/2026
Como Citar
SANTOS, Patrícia de Oliveira dos; DIIRR, Bruna.
Desafios de Colaboração na Adoção do Trabalho Híbrido em Equipes de Tecnologia da Informação. In: CONCURSO DE TESES, DISSERTAÇÕES E TCCS EM SISTEMAS COLABORATIVOS - SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 21. , 2026, Porto Alegre/RS.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2026
.
p. 112-125.
DOI: https://doi.org/10.5753/sbsc_estendido.2026.20069.
