IT functions outsourcing decision using the ANP method: model proposal, simulation and case study

• André Dias Ferreira USP
• Fernando José Barbin Laurindo USP
• Tamio Shimizu USP

DOI: https://doi.org/10.5753/sbsi.2006.14752

Abstract

The decision to outsource Information Technology (IT) functions is considered to be one of the key strategic decisions. A simulation has been used by organizations in order to increase the efficiency and efficiency and effectiveness of the decision making process. In this context, this article proposes a model based on the various aspects involved in the decision involved in the decision of outsourcing IT functions. This model is then simulated in a tool based on the Analytic Network Process (ANP) method method, using information from two cases. By discussing the results obtained from the simulations, comparing them with the information collected in the cases, the article concludes that concludes that the proposed model is able to explain decisions of this nature.

Keywords: Outsourcing, IT Functions, ANP Method, Model, Simulation, Case Study

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