Narratives for Business Processes-based Digital Games: Systematic Mapping of the Literature
Resumo
Context: Digital games can be considered information systems because they use technological resources to interact with people, process data, and create outputs. Moreover, Business Processes-based Digital Games (JDBPN) are a game genre used to learn and understand business processes in an organization, associating their goals with fun and ludicity. For this, the JDBPN’ elements need to approach business processes’ aspects correctly. Problem: Among these elements, narratives can be helpful to present the process’ instances and their details to the players. However, designing these narratives is a challenge. Solution: This article aims to identify methods, frameworks, and proposals to help the creation of narratives for JDBPN. Method: The research methodology followed a systematic mapping of the literature. However, as JDBPN is a new theme, there was a need to execute the mapping in two steps: i) narratives from games with a purpose and ii) narratives related to business processes. Summary of Results: As a result, we found 794 studies that, after analysis, we selected 14 studies. By the snowballing technique, we added 10 more studies. All of those 24 studies present relevant features for designing narratives for JDBPN. Contributions to IS: Hence, this research contributes to information systems and their dimensions, since we approach the understanding of business processes (organizations), how the players (professionals, clients, or business partners) face the processes problems, and, also, focusing on the narrative design as an element for the engineering of the digital game (technology).
Palavras-chave:
business processes-based digital games, narratives, serious games
Referências
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Saffa Raihan Zainal Abidin, Siti Fadzilah Mat Noor, and Noraidah Sahari Ashaari. 2019. Low-fidelity prototype design for serious game for slow-reading students. learning 10, 3 (2019), 270–276.
Pedro Antunes, Jose A Pino, Mary Tate, and Alistair Barros. 2020. Eliciting process knowledge through process stories. Information Systems Frontiers 22, 5 (2020), 1179–1201.
Pedro Antunes, David Simões, Luis Carriço, and José A Pino. 2013. An end-user approach to business process modeling. Journal of Network and Computer Applications 36, 6(2013), 1466–1479.
Association of Business Process Management Professionals. 2013. BPM CBOK: business process management common body of knowledge (3.0 ed.). ABPMP, Lexington, KY.
Adriano Augusto, Raffaele Conforti, Marlon Dumas, Marcello La Rosa, and Giorgio Bruno. 2016. Automated discovery of structured process models: Discover structured vs. discover and structure. In International Conference on Conceptual Modeling. Springer International Publishing, Cham, 313–329.
Victor R Basili and H Dieter Rombach. 1988. The TAME project: Towards improvement-oriented software environments. IEEE Transactions on software engineering 14, 6 (1988), 758–773.
C. Boscarioli, R. M. Araujo, and R. S. P. Maciel. 2017. I GranDSI-BR – Grand Research Challenges in Information Systems in Brazil 2016-2026. Brazilian Computer Society (SBC), Porto Alegre, RS.
Joseph Campbell and Adail Ubirajara Sobral. 2004. O herói de mil faces. Cultrix/Pensamento, São Paulo. OCLC: 60703613.
Tadeu Moreira Classe, Renata Mendes Araujo, Geraldo Bonorino Xexéo, and Sean Wolfgand Matsui Siqueira. 2021. Public Processes Are Open for Play. Digital Government: Research and Practice 2, 4 (2021), 1–18.
T. M. Classe, R. M. de Araujo, and G. Xexéo. 2019. Jogos Digitais Baseados em Processos de Negócio. Simpósio Brasileiro de Games e Entretenimento Digital (SBGames) 1, XVIII (2019), 350–353.
Tadeu Moreira Classe, Sean Wolfgand Matsui Siqueira, Renata Mendes Araujo, and Geraldo Bonorino Xexéo. 2020. Play Your Process – Um Método de Design de Jogos Digitais Baseados em Modelos de Processos de Negócio. In Simpósio Brasileiro de Jogos e Entretenimento Digital (SBGames). Sociedade Brasileira de Computação, Porto Alegre, 1096–1099.
Jacob Cohen. 1968. Weighted kappa: nominal scale agreement provision for scaled disagreement or partial credit.Psychological bulletin 70, 4 (1968), 213.
Doc Comparato. 1995. Da criação ao roteiro(5. ed.). Rocco, Rio de Janeiro.
Raffaele Conforti, Marlon Dumas, Luciano García-Bañuelos, and Marcello La Rosa. 2014. Beyond tasks and gateways: Discovering BPMN models with subprocesses, boundary events and activity markers. In International Conference on Business Process Management. Springer International Publishing, Cham, 101–117.
Joao Carlos de AR Gonçalves, Flávia Maria Santoro, and Fernanda Araujo Baiao. 2010. A case study on designing business processes based on collaborative and mining approaches. In The 2010 14th International Conference on Computer Supported Cooperative Work in Design. IEEE, Shanghai, China, 611–616.
João Carlos de AR Gonçalves, Flávia Maria Santoro, and Fernanda Araujo Baião. 2010. Collaborative Business Process Elicitation through Group Storytelling. In ICEIS (3). SciTePress, Funchal, Madeira, 295–300.
João Carlos de AR Gonçalves, Flávia Maria Santoro, and Fernanda Araujo Baião. 2011. Let Me Tell You a Story-On How to Build Process Models.J. Univers. Comput. Sci. 17, 2 (2011), 276–295.
Marcos Felipe de Menezes Mota, Fagner Leal Pantoja, Matheus Silva Mota, Tiago de Araujo Guerra Grangeia, Marco Antonio de Carvalho Filho, and André Santanchè. 2019. Analytical design of clinical cases for educational games. In Joint International Conference on Entertainment Computing and Serious Games. Springer International Publishing, Cham, 353–365.
Damien Djaouti, Julian Alvarez, Jean-Pierre Jessel, and Olivier Rampnoux. 2011. Origins of Serious Games. In Serious Games and Edutainment Applications, Minhua Ma, Andreas Oikonomou, and Lakhmi C. Jain (Eds.). Springer International Publishing, London, 25–43.
Marlon Dumas, Marcello La Rosa, Jan Mendling, and Hajo A. Reijers. 2013. Fundamentals of business process management. Springer International Publishing, Berlin.
Franco Eusébio Garcia and Vânia Paula de Almeida Neris. 2019. Strategies for inclusive end-user co-creation of inclusive storytelling games. In Joint International Conference on Entertainment Computing and Serious Games. Springer International Publishing, Cham, 201–213.
Aditya Ghose, George Koliadis, and Arthur Chueng. 2007. Process discovery from model and text artefacts. In 2007 IEEE Congress on Services (Services 2007). IEEE, Salt Lake City, UT, 167–174.
Joao Carlos Goncalves, Flavia Maria Santoro, and Fernanda Araujo Baiao. 2009. Business process mining from group stories. In 2009 13th International Conference on Computer Supported Cooperative Work in Design. IEEE, Santiago, Chile, 161–166.
Samireh Jalali and Claes Wohlin. 2012. Systematic literature studies: database searches vs. backward snowballing. In Proceedings of the 2012 ACM-IEEE international symposium on empirical software engineering and measurement. IEEE, Lund, Sweden, 29–38.
F. L. V. Janssen. 2020. Valores em jogos baseados em processos de prestação de serviços públicos brasileiros. Dissertação (Mestrado em Informática). Universidade Federal do Estado do Rio de Janeiro (UNIRIO).
Fabrício Luiz Villela Janssen, Bruno L Xavier, Vinícius J Serva, and Rodrigo Pereira dos Santos. 2019. Investigando a elaboração de Narrativas em Jogos Sérios. In Simpósio Brasileiro de Games e Entretenimento Digital (SBGames) (18 ed.). Sociedade Brasileira de Computação, Rio de Janeiro, Brasil, 1287–1295.
V. Juchova, S. Stolfa, D. Je?ek, and I. Vondrak. 2010. Storyboards in business process modeling. International Industrial Simulation Conference 2010, ISC 2010 1, 8th(2010), 57–61.
V. Juchova, S. Stolfa, David Ježek, and Ivo Vondrák. 2010. Storyboards in business process modeling. International Industrial Simulation Conference 2010, ISC 2010 1, 8th (01 2010), 57–61.
Anna A Kalenkova, Massimiliano De Leoni, and Wil MP van der Aalst. 2014. Discovering, Analyzing and Enhancing BPMN Models Using ProM. BPM (Demos) 36(2014), 5 pages.
Anna A Kalenkova, Wil MP van der Aalst, Irina A Lomazova, and Vladimir A Rubin. 2017. Process mining using BPMN: relating event logs and process models. Software & Systems Modeling 16, 4 (2017), 1019–1048.
Barbara Ann Kitchenham and Stuart Charters. 2007. Guidelines for performing Systematic Literature Reviews in Software Engineering. Technical Report EBSE 2007-001. Keele University and Durham University Joint Report.
J Richard Landis and Gary G Koch. 1977. The measurement of observer agreement for categorical data. biometrics 33, 1 (1977), 159–174.
Robert Lario, Steve Hasley, Stephen A White, Karen Eilbeck, Richard Soley, Stan Huff, and Kensaku Kawamoto. 2020. Utilization of BPM+ Health for the Representation of Clinical Knowledge: A Framework for the Expression and Assessment of Clinical Practice Guidelines (CPG) Utilizing Existing and Emerging Object Management Group (OMG) Standards. In AMIA Annual Symposium Proceedings, Vol. 2020. American Medical Informatics Association, Online, 687.
Kenneth C. Laudon and Jane P. Laudon. 2014. Sistemas de Informação Gerenciais(11. ed.). Pearson, São Paulo.
Tatiane Neves Lopes and Renata Araujo. 2021. Um Mapeamento Sistemático da Literatura sobre Aplicação de Jogos Digitais no Treinamento de Processos Organizacionais. iSys-Brazilian Journal of Information Systems 14, 2 (2021), 96–125.
Alexey A Mitsyuk, Ivan S Shugurov, Anna A Kalenkova, and Wil MP van der Aalst. 2017. Generating event logs for high-level process models. Simulation Modelling Practice and Theory 74 (2017), 1–16.
Object Management Group. 2010. Business Process Model and Notation (BPMN) (2. ed.). Object Management Group (OMG), Needham, MA.
Scott Rogers. 2010. Level up! the guide to great video game design. Wiley, West Sussex. OCLC: ocn475441192.
Flávia Maria Santoro, Marcos RS Borges, and José A Pino. 2010. Acquiring knowledge on business processes from stakeholders’ stories. Advanced engineering informatics 24, 2 (2010), 138–148.
Jesse Schell. 2019. The art of game design: a book of lenses. A K Peters/CRC Press, New York.
Ismar Frango Silveira. 2019. Building effective narratives for educational games. In 2019 XIV Latin American Conference on Learning Technologies (LACLO). IEEE, San Jose Del Cabo, Mexico, 299–305.
David Simões, Pedro Antunes, and Luis Carriço. 2018. Eliciting and modeling business process stories. Business & Information Systems Engineering 60, 2 (2018), 115–132.
Agnès Van Daele and Sylvie Vandestrate. 2018. Learning Role-Playing Game Scenario Design for Crisis Management Training: From Pedagogical Targets to Action Incentives. In Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume II: Safety and Health, Slips, Trips and Falls, Vol. 819. Springer International Publishing, Cham, 3.
Wil MP van der Aalst and Christian W Gunther. 2007. Finding structure in unstructured processes: The case for process mining. In Seventh International Conference on Application of Concurrency to System Design (ACSD 2007). IEEE, Bratislava, Slovakia, 3–12.
Wil MP van der Aalst, Anna Kalenkova, Vladimir Rubin, and Eric Verbeek. 2015. Process discovery using localized events. In International Conference on Applications and Theory of Petri Nets and Concurrency. Springer International Publishing, Cham, 287–308.
C. Vogler. 2015. A Jornada do Escritor: Estrutura mítica para escritores (3. ed.). Aleph, São Paulo, Brasil.
Harry Wang, Leon Zhao, Leon Zhao, and Liang Zhang. 2006. Policy-driven process mapping (PDPM): towards process design automation. ICIS 2006 Proceedings Twenty-Seventh, 1 (2006), 12.
Claes Wohlin, Per Runeson, Martin Höst, Magnus C Ohlsson, Björn Regnell, and Anders Wesslén. 2012. Experimentation in software engineering. Springer Science & Business Media, Berlin.
Geraldo Xexéo, Eduardo Mangeli, Farmy Silva, Leandro Ouriques, Luis Felipe Coimbra Costa, and Rafael Studart Monclar. 2021. Games as Information Systems. In XVII Brazilian Symposium on Information Systems. Association for Computing Machinery, New York, NY, USA, 1–8.
Saffa Raihan Zainal Abidin, Siti Fadzilah Mat Noor, and Noraidah Sahari Ashaari. 2019. Low-fidelity prototype design for serious game for slow-reading students. learning 10, 3 (2019), 270–276.
Pedro Antunes, Jose A Pino, Mary Tate, and Alistair Barros. 2020. Eliciting process knowledge through process stories. Information Systems Frontiers 22, 5 (2020), 1179–1201.
Pedro Antunes, David Simões, Luis Carriço, and José A Pino. 2013. An end-user approach to business process modeling. Journal of Network and Computer Applications 36, 6(2013), 1466–1479.
Association of Business Process Management Professionals. 2013. BPM CBOK: business process management common body of knowledge (3.0 ed.). ABPMP, Lexington, KY.
Adriano Augusto, Raffaele Conforti, Marlon Dumas, Marcello La Rosa, and Giorgio Bruno. 2016. Automated discovery of structured process models: Discover structured vs. discover and structure. In International Conference on Conceptual Modeling. Springer International Publishing, Cham, 313–329.
Victor R Basili and H Dieter Rombach. 1988. The TAME project: Towards improvement-oriented software environments. IEEE Transactions on software engineering 14, 6 (1988), 758–773.
C. Boscarioli, R. M. Araujo, and R. S. P. Maciel. 2017. I GranDSI-BR – Grand Research Challenges in Information Systems in Brazil 2016-2026. Brazilian Computer Society (SBC), Porto Alegre, RS.
Joseph Campbell and Adail Ubirajara Sobral. 2004. O herói de mil faces. Cultrix/Pensamento, São Paulo. OCLC: 60703613.
Tadeu Moreira Classe, Renata Mendes Araujo, Geraldo Bonorino Xexéo, and Sean Wolfgand Matsui Siqueira. 2021. Public Processes Are Open for Play. Digital Government: Research and Practice 2, 4 (2021), 1–18.
T. M. Classe, R. M. de Araujo, and G. Xexéo. 2019. Jogos Digitais Baseados em Processos de Negócio. Simpósio Brasileiro de Games e Entretenimento Digital (SBGames) 1, XVIII (2019), 350–353.
Tadeu Moreira Classe, Sean Wolfgand Matsui Siqueira, Renata Mendes Araujo, and Geraldo Bonorino Xexéo. 2020. Play Your Process – Um Método de Design de Jogos Digitais Baseados em Modelos de Processos de Negócio. In Simpósio Brasileiro de Jogos e Entretenimento Digital (SBGames). Sociedade Brasileira de Computação, Porto Alegre, 1096–1099.
Jacob Cohen. 1968. Weighted kappa: nominal scale agreement provision for scaled disagreement or partial credit.Psychological bulletin 70, 4 (1968), 213.
Doc Comparato. 1995. Da criação ao roteiro(5. ed.). Rocco, Rio de Janeiro.
Raffaele Conforti, Marlon Dumas, Luciano García-Bañuelos, and Marcello La Rosa. 2014. Beyond tasks and gateways: Discovering BPMN models with subprocesses, boundary events and activity markers. In International Conference on Business Process Management. Springer International Publishing, Cham, 101–117.
Joao Carlos de AR Gonçalves, Flávia Maria Santoro, and Fernanda Araujo Baiao. 2010. A case study on designing business processes based on collaborative and mining approaches. In The 2010 14th International Conference on Computer Supported Cooperative Work in Design. IEEE, Shanghai, China, 611–616.
João Carlos de AR Gonçalves, Flávia Maria Santoro, and Fernanda Araujo Baião. 2010. Collaborative Business Process Elicitation through Group Storytelling. In ICEIS (3). SciTePress, Funchal, Madeira, 295–300.
João Carlos de AR Gonçalves, Flávia Maria Santoro, and Fernanda Araujo Baião. 2011. Let Me Tell You a Story-On How to Build Process Models.J. Univers. Comput. Sci. 17, 2 (2011), 276–295.
Marcos Felipe de Menezes Mota, Fagner Leal Pantoja, Matheus Silva Mota, Tiago de Araujo Guerra Grangeia, Marco Antonio de Carvalho Filho, and André Santanchè. 2019. Analytical design of clinical cases for educational games. In Joint International Conference on Entertainment Computing and Serious Games. Springer International Publishing, Cham, 353–365.
Damien Djaouti, Julian Alvarez, Jean-Pierre Jessel, and Olivier Rampnoux. 2011. Origins of Serious Games. In Serious Games and Edutainment Applications, Minhua Ma, Andreas Oikonomou, and Lakhmi C. Jain (Eds.). Springer International Publishing, London, 25–43.
Marlon Dumas, Marcello La Rosa, Jan Mendling, and Hajo A. Reijers. 2013. Fundamentals of business process management. Springer International Publishing, Berlin.
Franco Eusébio Garcia and Vânia Paula de Almeida Neris. 2019. Strategies for inclusive end-user co-creation of inclusive storytelling games. In Joint International Conference on Entertainment Computing and Serious Games. Springer International Publishing, Cham, 201–213.
Aditya Ghose, George Koliadis, and Arthur Chueng. 2007. Process discovery from model and text artefacts. In 2007 IEEE Congress on Services (Services 2007). IEEE, Salt Lake City, UT, 167–174.
Joao Carlos Goncalves, Flavia Maria Santoro, and Fernanda Araujo Baiao. 2009. Business process mining from group stories. In 2009 13th International Conference on Computer Supported Cooperative Work in Design. IEEE, Santiago, Chile, 161–166.
Samireh Jalali and Claes Wohlin. 2012. Systematic literature studies: database searches vs. backward snowballing. In Proceedings of the 2012 ACM-IEEE international symposium on empirical software engineering and measurement. IEEE, Lund, Sweden, 29–38.
F. L. V. Janssen. 2020. Valores em jogos baseados em processos de prestação de serviços públicos brasileiros. Dissertação (Mestrado em Informática). Universidade Federal do Estado do Rio de Janeiro (UNIRIO).
Fabrício Luiz Villela Janssen, Bruno L Xavier, Vinícius J Serva, and Rodrigo Pereira dos Santos. 2019. Investigando a elaboração de Narrativas em Jogos Sérios. In Simpósio Brasileiro de Games e Entretenimento Digital (SBGames) (18 ed.). Sociedade Brasileira de Computação, Rio de Janeiro, Brasil, 1287–1295.
V. Juchova, S. Stolfa, D. Je?ek, and I. Vondrak. 2010. Storyboards in business process modeling. International Industrial Simulation Conference 2010, ISC 2010 1, 8th(2010), 57–61.
V. Juchova, S. Stolfa, David Ježek, and Ivo Vondrák. 2010. Storyboards in business process modeling. International Industrial Simulation Conference 2010, ISC 2010 1, 8th (01 2010), 57–61.
Anna A Kalenkova, Massimiliano De Leoni, and Wil MP van der Aalst. 2014. Discovering, Analyzing and Enhancing BPMN Models Using ProM. BPM (Demos) 36(2014), 5 pages.
Anna A Kalenkova, Wil MP van der Aalst, Irina A Lomazova, and Vladimir A Rubin. 2017. Process mining using BPMN: relating event logs and process models. Software & Systems Modeling 16, 4 (2017), 1019–1048.
Barbara Ann Kitchenham and Stuart Charters. 2007. Guidelines for performing Systematic Literature Reviews in Software Engineering. Technical Report EBSE 2007-001. Keele University and Durham University Joint Report.
J Richard Landis and Gary G Koch. 1977. The measurement of observer agreement for categorical data. biometrics 33, 1 (1977), 159–174.
Robert Lario, Steve Hasley, Stephen A White, Karen Eilbeck, Richard Soley, Stan Huff, and Kensaku Kawamoto. 2020. Utilization of BPM+ Health for the Representation of Clinical Knowledge: A Framework for the Expression and Assessment of Clinical Practice Guidelines (CPG) Utilizing Existing and Emerging Object Management Group (OMG) Standards. In AMIA Annual Symposium Proceedings, Vol. 2020. American Medical Informatics Association, Online, 687.
Kenneth C. Laudon and Jane P. Laudon. 2014. Sistemas de Informação Gerenciais(11. ed.). Pearson, São Paulo.
Tatiane Neves Lopes and Renata Araujo. 2021. Um Mapeamento Sistemático da Literatura sobre Aplicação de Jogos Digitais no Treinamento de Processos Organizacionais. iSys-Brazilian Journal of Information Systems 14, 2 (2021), 96–125.
Alexey A Mitsyuk, Ivan S Shugurov, Anna A Kalenkova, and Wil MP van der Aalst. 2017. Generating event logs for high-level process models. Simulation Modelling Practice and Theory 74 (2017), 1–16.
Object Management Group. 2010. Business Process Model and Notation (BPMN) (2. ed.). Object Management Group (OMG), Needham, MA.
Scott Rogers. 2010. Level up! the guide to great video game design. Wiley, West Sussex. OCLC: ocn475441192.
Flávia Maria Santoro, Marcos RS Borges, and José A Pino. 2010. Acquiring knowledge on business processes from stakeholders’ stories. Advanced engineering informatics 24, 2 (2010), 138–148.
Jesse Schell. 2019. The art of game design: a book of lenses. A K Peters/CRC Press, New York.
Ismar Frango Silveira. 2019. Building effective narratives for educational games. In 2019 XIV Latin American Conference on Learning Technologies (LACLO). IEEE, San Jose Del Cabo, Mexico, 299–305.
David Simões, Pedro Antunes, and Luis Carriço. 2018. Eliciting and modeling business process stories. Business & Information Systems Engineering 60, 2 (2018), 115–132.
Agnès Van Daele and Sylvie Vandestrate. 2018. Learning Role-Playing Game Scenario Design for Crisis Management Training: From Pedagogical Targets to Action Incentives. In Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume II: Safety and Health, Slips, Trips and Falls, Vol. 819. Springer International Publishing, Cham, 3.
Wil MP van der Aalst and Christian W Gunther. 2007. Finding structure in unstructured processes: The case for process mining. In Seventh International Conference on Application of Concurrency to System Design (ACSD 2007). IEEE, Bratislava, Slovakia, 3–12.
Wil MP van der Aalst, Anna Kalenkova, Vladimir Rubin, and Eric Verbeek. 2015. Process discovery using localized events. In International Conference on Applications and Theory of Petri Nets and Concurrency. Springer International Publishing, Cham, 287–308.
C. Vogler. 2015. A Jornada do Escritor: Estrutura mítica para escritores (3. ed.). Aleph, São Paulo, Brasil.
Harry Wang, Leon Zhao, Leon Zhao, and Liang Zhang. 2006. Policy-driven process mapping (PDPM): towards process design automation. ICIS 2006 Proceedings Twenty-Seventh, 1 (2006), 12.
Claes Wohlin, Per Runeson, Martin Höst, Magnus C Ohlsson, Björn Regnell, and Anders Wesslén. 2012. Experimentation in software engineering. Springer Science & Business Media, Berlin.
Geraldo Xexéo, Eduardo Mangeli, Farmy Silva, Leandro Ouriques, Luis Felipe Coimbra Costa, and Rafael Studart Monclar. 2021. Games as Information Systems. In XVII Brazilian Symposium on Information Systems. Association for Computing Machinery, New York, NY, USA, 1–8.
Publicado
16/05/2022
Como Citar
FERREIRA, Márcio Rocha; CLASSE, Tadeu Moreira de.
Narratives for Business Processes-based Digital Games: Systematic Mapping of the Literature. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 18. , 2022, Curitiba.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2022
.
