The Influence of Organizational Culture on Business Process Management: An Update of a Systematic Literature Review
Resumo
Context: Organizational culture is a factor that influences Business Process Management (BPM) initiatives, impacting the effective implementation and adoption of continuous improvement, innovation, and strategic alignment practices, both in the organizational dimension and in human interactions between team members. Problem: The implementation of BPM is hampered by cultural barriers, such as resistance to change and risk aversion. These issues negatively affect operational efficiency and employee satisfaction. Solution: The proposed solution consists of identifying and analyzing the cultural aspects that influence the adoption of BPM. IS Theory: The study is based on the Innovation Adoption Theory, which explores how and why innovations are adopted in various organizational contexts. Method: The method adopted consisted of an update of the systematic literature review, with data from 2011 to 2024. A mapping of the previous study supported this study. Summary of results: The results indicate that companies with a culture focused on innovation and collaboration have a significantly higher BPM adoption rate, highlighting the importance of an adaptive cultural approach. Contributions and Impact on the IS area: The contributions include the identification of cultural practices that facilitate the adoption of BPM, and providing practical guidelines for academics and professionals. The impact on the area of Information Systems (IS) is that it highlights the potential of organizational environments that are conducive to innovation, improving the effectiveness and efficiency of IS.
Palavras-chave:
Business Process Management, BPM, BPM Culture, systematic Literature Review
Referências
Naif Aljlayel. 2024. The Role of Organizational Culture in Business Process Management Adoption: A Case Study. Procedia Computer Science 234 (April 2024), 663–673. DOI: 10.1016/j.procs.2024.03.052
Carina Alves, Iveruska Jatobá, George Valença, and Glória Fraga. 2017. Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts. In Business Process Management Cases (Management for Professionals, Vol. 1), Jan Mendling Jan vom Brocke (Ed.). Springer Cham, 593–610. DOI: 10.1007/978-3-319-58307-5_32
Eric Araújo, Jéssyka Vilela, Carla Silva, and Carina Alves. 2021. Are my business process models compliant with lgpd? the LGPD4BP method to evaluate and to model LGPD aware business processes. In Proceedings of the XVII Brazilian Symposium on Information Systems. 1–9.
Wasana Bandara, Scott Bailey, Paul Mathiesen, Jo McCarthy, and Chris Jones. 2018. Enterprise Business Process Management in the Public Sector: The Case of the Department of Human Services (DHS) Australia. Journal of Information Technology Teaching Cases 8 (Nov. 2018), 217–231. DOI: 10.1057/s41266-017-0031-5
Iris Beerepoot, Inge van de Weerd, and Hajo A. Reijers. 2019. Business Process Improvement Activities: Differences in Organizational Size, Culture, and Resources. In Business Process Management (Lecture Notes in Computer Science, Vol. 1), Thomas Hildebrandt, Boudewijn F. van Dongen, Maximilian Röglinger, and Jan Mendling (Eds.). Springer Cham, 402–418. DOI: 10.1007/978-3-030-26619-6_26
Minou Benraad, Baris Ozkan, Oktay Turetken, and Irene Vanderfeesten. 2022. The influence of BPM-supportive culture and individual process orientation on process conformance. Business Process Management Journal 28 (Feb. 2022), 1–22. DOI: 10.1108/BPMJ-08-2020-0363
Rebecca Bulander and Matthias Dietel. 2013. The consideration of organizational, human and corporate cultural factors in the implementation of business process management projects social factors to prevent failure of BPM projects. 2013 International Conference on e-Business (ICE-B) (2013), 1–9. [link]
Luis Jorge Enrique Rivero Cabrejos, Davi Viana, and Rodrigo Pereira dos Santos. 2018. Planejamento e Execução de Estudos Secundários em Informática na Educação: Um Guia Prático Baseado em Experiências. Jornada de Atualização em Informática na Educação (JAIE 2018) 7(1) (2018), 21–52. [link]
Luiz Paulo Carvalho, Claudia Cappelli, and Flávia Maria Santoro. 2020. BPMN pra GERAL, business process models in a citizen language. In Proceedings of the XVI Brazilian Symposium on Information Systems (SBSI ’20, Vol. 23), Flávio E. A. Horita, Carlos A. Kamienski, Scheila de Ávila e Silva, Andréa Magalhães Magdaleno, and Davi Viana (Eds.). Association for Computing Machinery, 1–8. DOI: 10.1145/3411564.3411632
Alvisi Aura Chandra and Mahendrawathi ER. 2024. The Moderating Role of Organizational Size on Business Process Management Culture of Government Organizations in Indonesia. Procedia Computer Science 234 (April 2024), 852–860. DOI: 10.1016/j.procs.2024.03.072
Witold Chmielarz, Marek Zborowski, and Aneta Biernikowicz. 2013. Analysis of the importance of business process management depending on the organization structure and culture. 2013 Federated Conference on Computer Science and Information Systems 0 (2013), 1079–1086. [link]
Giovanni Correa, Jéssyka Vilela, and Mariana Peixoto. 2025. Diagnosing BPM Governance: A Case Study of Facilitators, Barriers, and Governance Elements in a Hierarchical Public Instituition. In Proceedings of the 27th International Conference on Enterprise Information Systems, ICEIS 2025, Porto, Portugal, April 4-6, 2025. SCITEPRESS.
Renata Gabryelczyk. 2018. An Exploration of BPM Adoption Factors: Initial Steps for Model Development. In Proceedings of the 2018 Federated Conference on Computer Science and Information Systems (ACSIS, Vol. 15), M. Paprzycki (eds) M. Ganzha, L. Maciaszek (Ed.). 761–768. DOI: 10.15439/2018F211
Corinna Grau and Jürgen Moormann. 2014. Empirical Evidence for the Impact of Organizational Culture on Process Quality. Proceedings of the 22nd European Conference on Information Systems (ECIS) 22 (June 2014). [link]
Howjer Gu, John D’Ambra, and Kenneth Stevens. 2017.organisation Culture and Business Process Management Success. ACIS 2017 Proceedings 60 (2017). [link]
Brina Hribar and Jan Mendling. 2014. The correlation of organizational culture and success of BPM adoption. Proceedings of the European Conference on Information Systems (ECIS) 2014 0 (June 2014). [link]
Iveruska Jatobá and Carina Frota Alves. 2015. How Organizational Culture influences BPM Evolution. Proceedings of the XI Brazilian Symposium on Information Systems (SBSI 2015) 3 (May 2015). [link]
Sandy Kemsley. 2014. Business Process Management and the Social Enterprise. In Handbook on Business Process Management 1 (International Handbooks on Information Systems, Vol. 2), Michael Rosemann Jan vom Brocke (Ed.). Springer Berlin, Heidelberg, 463–474. DOI: 10.1007/978-3-642-45100-3_20
Markus Kohlbacher and Stefan Gruenwald. 2011. Process orientation: conceptualization and measurement. Business Process Management Journal 17 (April 2011), 267–283. DOI: 10.1108/14637151111122347
Ashley Koopman and Lisa F Seymour. 2020. Factors Impacting Successful BPMS Adoption and Use: A South African Financial Services Case Study. Enterprise, Business-Process and Information Systems Modeling 387 (May 2020), 55–69. DOI: 10.1007/978-3-030-49418-6_4
Ingo Kregel, Bettina Distel, and Andre Coners. 2021. Business Process Management Culture in Public Administration and Its Determinants. Business & Information Systems Engineering 64 (Aug. 2021), 201–221. DOI: 10.1007/s12599-021-00713-z
Matheus Ribeiro Brant Nobre and Jéssyka Vilela. 2024. Content and Skills for Teaching BPM in Computer Science Courses: A Systematic Mapping Study. In Proceedings of the 16th International Conference on Computer Supported Education, CSEDU 2024, Angers, France, May 2-4, 2024, Volume 2. SCITEPRESS, 373–384.
Association of Business Process Management Professionals. 2013. CBOK: Guia para o Gerenciamento de Processos de Negócio. Corpo Comum do Conhecimento - V3.0. ABPMP.
Marie Noel Eyenga Ondoa, Farnaz Ansari Djafari, and Ulf Seigerroth. 2011. A cross industry evaluation of critical success factors for alignment of strategy and business processes: A case study of SMEs in the region of Jönköping in Sweden. Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 3: ICEIS 3 (2011), 338–347. DOI: 10.5220/0003468303380347
Magdalena Raczyńska and Krzysztof Krukowski. 2019.organisational Culture as a Determinant of Business Process Management in the Community Offices in Poland. Administrative Sciences 9 (Dec. 2019), 96. DOI: 10.3390/admsci9040096
Theresa Schmiedel, Jan vom Brocke, and Jan Recker. 2013. Which cultural values matter to business process management? Results from a global Delphi study. Business Process Management Journal 19 (April 2013), 292–317. DOI: 10.1108/14637151311308321
Theresa Schmiedel, Jan vom Brocke, and Jan Recker. 2014. Culture in Business Process Management: How Cultural Values Determine BPM Success. In Handbook on Business Process Management 2 (2627-8510, Vol. 2), Michael Rosemann Jan vom Brocke (Ed.). Springer Berlin, Heidelberg, 649–663. DOI: 10.1007/978-3-642-45103-4_27
Robert Singer. 2015. Business process management in small- and medium-sized enterprises: an empirical study. In Proceedings of the 7th International Conference on Subject-Oriented Business Process Management (S-BPM ONE ’15), Jens Ehlers and Bernhard Thalheim (Eds.). Association for Computing Machinery, 1–8. DOI: 10.1145/2723839.2723849
Sanja Tumbas, Theresa Schmiedel, Martin Bringmann, and Jan vom Brocke. 2013. Developing A BPM-Supportive Organizational Culture: On The Importance Of Contextual Factors. ECIS 2013 Completed Research 87 (2013). [link]
Jan vom Brocke, Jörg Becker, Alessio Maria Braccini, Rimantas Butleris, Birgit Hofreiter, Kęstutis Kapočius, Marco De Marco, Günter Schmidt, Stefan Seidel, Alexander Simons, Tomáš Skopal, Armin Stein, Stefan Stieglitz, Reima Suomi, Gottfried Vossen, Robert Winter, and Stanislaw Wrycz. 2010. Current and future issues in BPM research: A European perspective from the ERCIS meeting 2010. Communications of the Association for Information Systems 28 (2010). DOI: 10.17705/1CAIS.02825
Jan vom Brocke and Theresa Sinnl. 2011. Culture in business process management: a literature review. Business Process Management Journal 17(2) (April 2011), 357–378. DOI: 10.1108/14637151111122383
Claes Wohlin. 2014. Guidelines for snowballing in systematic literature studies and a replication in software engineering. In Proceedings of the 18th International Conference on Evaluation and Assessment in Software Engineering (London, England, United Kingdom) (EASE ’14). Association for Computing Machinery, New York, NY, USA, Article 38, 10 pages. DOI: 10.1145/2601248.2601268
Wai Peng Wong, Ming-Lang Tseng, and Kim Hua Tan. 2013. A business process management capabilities perspective on organisation performance. Total Quality Management & Business Excellence 25(5–6) (Nov. 2013), 602––617. DOI: 10.1080/14783363.2013.850812
André Ximenes, Carina Alves, Jéssyka Vilela, and Iveruska Jatobá. 2022. A Competency Management Model to Support Digital Transformation Initiatives in a Public Organization. In Proceedings of the XXI Brazilian Symposium on Software Quality. 1–10.
Carina Alves, Iveruska Jatobá, George Valença, and Glória Fraga. 2017. Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts. In Business Process Management Cases (Management for Professionals, Vol. 1), Jan Mendling Jan vom Brocke (Ed.). Springer Cham, 593–610. DOI: 10.1007/978-3-319-58307-5_32
Eric Araújo, Jéssyka Vilela, Carla Silva, and Carina Alves. 2021. Are my business process models compliant with lgpd? the LGPD4BP method to evaluate and to model LGPD aware business processes. In Proceedings of the XVII Brazilian Symposium on Information Systems. 1–9.
Wasana Bandara, Scott Bailey, Paul Mathiesen, Jo McCarthy, and Chris Jones. 2018. Enterprise Business Process Management in the Public Sector: The Case of the Department of Human Services (DHS) Australia. Journal of Information Technology Teaching Cases 8 (Nov. 2018), 217–231. DOI: 10.1057/s41266-017-0031-5
Iris Beerepoot, Inge van de Weerd, and Hajo A. Reijers. 2019. Business Process Improvement Activities: Differences in Organizational Size, Culture, and Resources. In Business Process Management (Lecture Notes in Computer Science, Vol. 1), Thomas Hildebrandt, Boudewijn F. van Dongen, Maximilian Röglinger, and Jan Mendling (Eds.). Springer Cham, 402–418. DOI: 10.1007/978-3-030-26619-6_26
Minou Benraad, Baris Ozkan, Oktay Turetken, and Irene Vanderfeesten. 2022. The influence of BPM-supportive culture and individual process orientation on process conformance. Business Process Management Journal 28 (Feb. 2022), 1–22. DOI: 10.1108/BPMJ-08-2020-0363
Rebecca Bulander and Matthias Dietel. 2013. The consideration of organizational, human and corporate cultural factors in the implementation of business process management projects social factors to prevent failure of BPM projects. 2013 International Conference on e-Business (ICE-B) (2013), 1–9. [link]
Luis Jorge Enrique Rivero Cabrejos, Davi Viana, and Rodrigo Pereira dos Santos. 2018. Planejamento e Execução de Estudos Secundários em Informática na Educação: Um Guia Prático Baseado em Experiências. Jornada de Atualização em Informática na Educação (JAIE 2018) 7(1) (2018), 21–52. [link]
Luiz Paulo Carvalho, Claudia Cappelli, and Flávia Maria Santoro. 2020. BPMN pra GERAL, business process models in a citizen language. In Proceedings of the XVI Brazilian Symposium on Information Systems (SBSI ’20, Vol. 23), Flávio E. A. Horita, Carlos A. Kamienski, Scheila de Ávila e Silva, Andréa Magalhães Magdaleno, and Davi Viana (Eds.). Association for Computing Machinery, 1–8. DOI: 10.1145/3411564.3411632
Alvisi Aura Chandra and Mahendrawathi ER. 2024. The Moderating Role of Organizational Size on Business Process Management Culture of Government Organizations in Indonesia. Procedia Computer Science 234 (April 2024), 852–860. DOI: 10.1016/j.procs.2024.03.072
Witold Chmielarz, Marek Zborowski, and Aneta Biernikowicz. 2013. Analysis of the importance of business process management depending on the organization structure and culture. 2013 Federated Conference on Computer Science and Information Systems 0 (2013), 1079–1086. [link]
Giovanni Correa, Jéssyka Vilela, and Mariana Peixoto. 2025. Diagnosing BPM Governance: A Case Study of Facilitators, Barriers, and Governance Elements in a Hierarchical Public Instituition. In Proceedings of the 27th International Conference on Enterprise Information Systems, ICEIS 2025, Porto, Portugal, April 4-6, 2025. SCITEPRESS.
Renata Gabryelczyk. 2018. An Exploration of BPM Adoption Factors: Initial Steps for Model Development. In Proceedings of the 2018 Federated Conference on Computer Science and Information Systems (ACSIS, Vol. 15), M. Paprzycki (eds) M. Ganzha, L. Maciaszek (Ed.). 761–768. DOI: 10.15439/2018F211
Corinna Grau and Jürgen Moormann. 2014. Empirical Evidence for the Impact of Organizational Culture on Process Quality. Proceedings of the 22nd European Conference on Information Systems (ECIS) 22 (June 2014). [link]
Howjer Gu, John D’Ambra, and Kenneth Stevens. 2017.organisation Culture and Business Process Management Success. ACIS 2017 Proceedings 60 (2017). [link]
Brina Hribar and Jan Mendling. 2014. The correlation of organizational culture and success of BPM adoption. Proceedings of the European Conference on Information Systems (ECIS) 2014 0 (June 2014). [link]
Iveruska Jatobá and Carina Frota Alves. 2015. How Organizational Culture influences BPM Evolution. Proceedings of the XI Brazilian Symposium on Information Systems (SBSI 2015) 3 (May 2015). [link]
Sandy Kemsley. 2014. Business Process Management and the Social Enterprise. In Handbook on Business Process Management 1 (International Handbooks on Information Systems, Vol. 2), Michael Rosemann Jan vom Brocke (Ed.). Springer Berlin, Heidelberg, 463–474. DOI: 10.1007/978-3-642-45100-3_20
Markus Kohlbacher and Stefan Gruenwald. 2011. Process orientation: conceptualization and measurement. Business Process Management Journal 17 (April 2011), 267–283. DOI: 10.1108/14637151111122347
Ashley Koopman and Lisa F Seymour. 2020. Factors Impacting Successful BPMS Adoption and Use: A South African Financial Services Case Study. Enterprise, Business-Process and Information Systems Modeling 387 (May 2020), 55–69. DOI: 10.1007/978-3-030-49418-6_4
Ingo Kregel, Bettina Distel, and Andre Coners. 2021. Business Process Management Culture in Public Administration and Its Determinants. Business & Information Systems Engineering 64 (Aug. 2021), 201–221. DOI: 10.1007/s12599-021-00713-z
Matheus Ribeiro Brant Nobre and Jéssyka Vilela. 2024. Content and Skills for Teaching BPM in Computer Science Courses: A Systematic Mapping Study. In Proceedings of the 16th International Conference on Computer Supported Education, CSEDU 2024, Angers, France, May 2-4, 2024, Volume 2. SCITEPRESS, 373–384.
Association of Business Process Management Professionals. 2013. CBOK: Guia para o Gerenciamento de Processos de Negócio. Corpo Comum do Conhecimento - V3.0. ABPMP.
Marie Noel Eyenga Ondoa, Farnaz Ansari Djafari, and Ulf Seigerroth. 2011. A cross industry evaluation of critical success factors for alignment of strategy and business processes: A case study of SMEs in the region of Jönköping in Sweden. Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 3: ICEIS 3 (2011), 338–347. DOI: 10.5220/0003468303380347
Magdalena Raczyńska and Krzysztof Krukowski. 2019.organisational Culture as a Determinant of Business Process Management in the Community Offices in Poland. Administrative Sciences 9 (Dec. 2019), 96. DOI: 10.3390/admsci9040096
Theresa Schmiedel, Jan vom Brocke, and Jan Recker. 2013. Which cultural values matter to business process management? Results from a global Delphi study. Business Process Management Journal 19 (April 2013), 292–317. DOI: 10.1108/14637151311308321
Theresa Schmiedel, Jan vom Brocke, and Jan Recker. 2014. Culture in Business Process Management: How Cultural Values Determine BPM Success. In Handbook on Business Process Management 2 (2627-8510, Vol. 2), Michael Rosemann Jan vom Brocke (Ed.). Springer Berlin, Heidelberg, 649–663. DOI: 10.1007/978-3-642-45103-4_27
Robert Singer. 2015. Business process management in small- and medium-sized enterprises: an empirical study. In Proceedings of the 7th International Conference on Subject-Oriented Business Process Management (S-BPM ONE ’15), Jens Ehlers and Bernhard Thalheim (Eds.). Association for Computing Machinery, 1–8. DOI: 10.1145/2723839.2723849
Sanja Tumbas, Theresa Schmiedel, Martin Bringmann, and Jan vom Brocke. 2013. Developing A BPM-Supportive Organizational Culture: On The Importance Of Contextual Factors. ECIS 2013 Completed Research 87 (2013). [link]
Jan vom Brocke, Jörg Becker, Alessio Maria Braccini, Rimantas Butleris, Birgit Hofreiter, Kęstutis Kapočius, Marco De Marco, Günter Schmidt, Stefan Seidel, Alexander Simons, Tomáš Skopal, Armin Stein, Stefan Stieglitz, Reima Suomi, Gottfried Vossen, Robert Winter, and Stanislaw Wrycz. 2010. Current and future issues in BPM research: A European perspective from the ERCIS meeting 2010. Communications of the Association for Information Systems 28 (2010). DOI: 10.17705/1CAIS.02825
Jan vom Brocke and Theresa Sinnl. 2011. Culture in business process management: a literature review. Business Process Management Journal 17(2) (April 2011), 357–378. DOI: 10.1108/14637151111122383
Claes Wohlin. 2014. Guidelines for snowballing in systematic literature studies and a replication in software engineering. In Proceedings of the 18th International Conference on Evaluation and Assessment in Software Engineering (London, England, United Kingdom) (EASE ’14). Association for Computing Machinery, New York, NY, USA, Article 38, 10 pages. DOI: 10.1145/2601248.2601268
Wai Peng Wong, Ming-Lang Tseng, and Kim Hua Tan. 2013. A business process management capabilities perspective on organisation performance. Total Quality Management & Business Excellence 25(5–6) (Nov. 2013), 602––617. DOI: 10.1080/14783363.2013.850812
André Ximenes, Carina Alves, Jéssyka Vilela, and Iveruska Jatobá. 2022. A Competency Management Model to Support Digital Transformation Initiatives in a Public Organization. In Proceedings of the XXI Brazilian Symposium on Software Quality. 1–10.
Publicado
19/05/2025
Como Citar
LIMA, Willinny Karla; BARBOSA, Anderson F.; SILVA, Andyson; SANTOS, Jonathan; PINTO, Hywre; ALMEIDA, Glenda; VILELA, Jéssyka.
The Influence of Organizational Culture on Business Process Management: An Update of a Systematic Literature Review. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 21. , 2025, Recife/PE.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 759-767.
DOI: https://doi.org/10.5753/sbsi.2025.246632.
