Accessibility recommendations for mobile applications: a contribution to the Brazilian digital government standards

• Fiamma Eva Mendoza Quispe Universidade de Sao Paulo
• Marcelo Medeiros Eler Universidade de Sao Paulo

Abstract

The Brazilian Electronic Government Accessibility Model, the e-MAG, propose a set of recommendations to support the implementation of digital accessibility. However, it does not have specific recommendations for mobile applications digital accessibility. Using recommendations devised for web pages, as proposed by the e-MAG, may not be intuitive or straightforward. In practice, studies show that mobile applications developed by the Brazilian government present several accessibility flaws. Therefore, this paper presents a set of 35 accessibility recommendations for mobile devices extracted and adapted from the e-MAG. Additionally, 12 e-government mobile applications were evaluated based on the recommendations proposed. Results show that all applications analyzed present accessibility issues.

Keywords: Accessibility, E-government, Mobile application, e-MAG