Uma Abordagem de Gerenciamento de Conflitos Metacognitivos Sensível a Contexto para Sistemas Colaborativos
Resumo
O advento das organizações virtuais e dispersas aumenta a demanda por sistemas colaborativos e incentiva pesquisas na área de Computer Supported Cooperative Work (CSCW). Os conflitos são inerentes ao trabalho colaborativo e podem motivar a reflexão e interação entre os envolvidos. Entretanto, as abordagens atuais de gerenciamento de conflito não proveem mecanismos para estimular tais processos. Além disso, poucos utilizam o contexto no apoio à resolução do conflito. O objetivo desse trabalho é apresentar uma abordagem de Gerenciamento de Conflitos Metacognitivos Sensível a Contexto (GCSC) para sistemas de planejamento colaborativo que promova a reflexão e interação entre os envolvidos com a finalidade de melhorar a colaboração. A avaliação da abordagem foi realizada através da implementação de um protótipo utilizando ontologia e de um estudo experimental.
Palavras-chave:
Trabalho Colaborativo Apoiado por Computador, Gerenciamento de Conflito, Contexto Computacional, Planejamento Colaborativo
Referências
Aiken, R. M. et al. 2005. Interaction and Collaboration using an Intelligent Collaborative Learning Environment. Revue Education and Information Technologies, v. 10, p. 65-80.
Biolchini, J. et al. 2005. A Systematic Review Process to Software Engineering. In: ESELAW05 - Experimental Software Engineering Latin American Workshop, Uberlandia. Proceedings of the ESELAW05, v. 1.
Brézillon, P. 2007. Context modeling: Task model and model of practices. In: Proc. of the 6th International and Interdisciplinary Conference on Modeling and Using Context (CONTEXT'07), LNAI 4635, p. 122-135, Roskilde.
Carsten, B. 1989. Proof of concept prototype. In: Power Conversion and Intelligent Motion Magazine. Carsten's Corner column, p. 38.
Cohen, J. 1968. Weighted kappa: Nominal scale agreement provision for scaled disagreement or partial credit. Psychological Bulletin, v. 70, n. 4 p. 213-20.
De Dreu, C. K. W.; Gelfand, M. J. 2013. The Psychology of Conflict and Conflict Management Organizations. SIOP Organizational Frontiers Series. Psychology Press; Reprint edition (Jan, 2013).
Dewan, P.; Hegde, R. 2007. Semi-synchronous conflict detection and resolution in asynchronous software development. ECSCW 2007, p. 159–178.
Ellis, C.A. et al. 1991. Groupware - Some Issues and Experiences. Communications of the ACM, v. 34.
Fuentes, R. et al. 2005. Managing Conflicts between Individuals and Societies in Multi-Agent Systems. In: 5th International Workshop Engineering Societies in the Agents World.
Grudin, J.; Poole, E. S. 2010. Wikis at work: success factors and challenges for sustainability of enterprise wikis. In Proceedings of the 6th International Symposium on Wikis and Open Collaboration, ACM, NY, USA, v. 5, p. 1–5.
Horridge, M.; Brandt, S. A 2011. Practical Guide To Building OWL Ontologies Using Protégé 4 and CO-ODE Tools. Edition 1.3. The University of Manchester.
Horrocks, I. et al. 2004. SWRL: A Semantic Web Rule Language Combining OWL and RuleML. W3C Member Submission. Disponível em: Acesso em 06 ago. 2014.
Jiao, Y. et al. 2005. Towards a Systematic Conflict Resolution Policy in Multi-agent System: A Conceptual Framework. In Proceedings of CSCWD 2005, p. 274-283.
Kitchenham, B. 2004. Procedures for Performing Systematic Reviews. TR/SE-0401, Department of Computer Science, Keele University and National ICT, Australia.
Landis, J. R; Koch, G. G. 1977. The measurement of observer agrément for categorical data. Biometrics, v.33.
Ma, J. et al. 2008. Conflict resolution for collaborative design based on rough set theory. Computer Supported Cooperative Work in Design, 2008. CSCWD 2008. 12th International Conference , p.64-69.
Meireles, M. 2001. Ferramentas administrativas para planejar contramedidas e comunicar. Série: Excelência empresarial, v.3. São Paulo: Arte & Ciência.
Noy, N. F.; Mcguinness, D. L. 2001. Ontology Development 101: A Guide to Creating Your First Ontology. Stanford University, Stanford, CA.
O'Connor, M.J. et al. 2005. Supporting Rule System Interoperability on the Semantic Web with SWRL. In: 4th International Semantic Web Conference (ISWC), Galway, Ireland, Springer Verlag, LNCS 3729, p. 974-986.
Ouertani, M. 2008. Supporting conflict management in collaborative design: An approach to assess engineering change impacts. Computers in Industry v. 59, n. 9.
Phillips, S. et al. 2014. Understanding and Improving Software Build Teams. In Proceedings of the 36th International Conference on Software Engineering, ACM.
PROTÉGÉ. 2012. Protégé Community of Practice (CoP), Disponível em: Acesso em: 01 out. 2014.
Rahim, M. A. 2002. Toward a theory of Managing Organizational Conflict. In TheInternational Journal of Conflict Management, v. 13, n. 3, p. 206-235.
Robbins, S. P. 2014. Fundamentos do Comportamento Organizacional. 12. ed., Pearson Prentice Hall, SP.
Russel, S., Norvig, P. 2003. Artificial Intelligence: A Modern Approach. Prentice Hall.
Shin, C. et al. 2008. Mixed-Initiative conflict resolution for Context-aware applications. Proc. of International Conference on Ubiquitous Computing, p. 262-271.
Sirin, E. et al. 2007. Pellet: A practical OWL-DL Reasoner. Web Semantics: Science, Services and Agents on the World Wide Web, v. 5, n. 2, p. 51–53.
Tedesco, P. A. 2003. MArCo: Building an Artificial Conflict Mediator to Support Group Planning Interactions. International Journal of Artificial Intelligence in Education, 13 IOS press, p. 117-155.
Travassos, G. et al. 2002. Introdução à Engenharia de Software Experimental. ES590/02-Apr., COPPE/UFRJ.
Vieira, V. et al. 2011. Designing context-sensitive systems: An integrated approach. Expert Systems with Applications, v.38, n. 2, p. 1119-1138.
W3C. 2012. OWL 2 Web Ontology Language, Document Overview (Second Edition). W3C Recommendation, December 2012.Dispinível em:. Acesso em 01 out. 2014.
Zhang, G.,; Purao, S. 2014. CM2: A Case-Based Conflict Management System. Proceedings of the Conference on Design Science in Information Systems and Technologie. Miami, FL. Jun., LNCS 8463, p. 257–272.
Biolchini, J. et al. 2005. A Systematic Review Process to Software Engineering. In: ESELAW05 - Experimental Software Engineering Latin American Workshop, Uberlandia. Proceedings of the ESELAW05, v. 1.
Brézillon, P. 2007. Context modeling: Task model and model of practices. In: Proc. of the 6th International and Interdisciplinary Conference on Modeling and Using Context (CONTEXT'07), LNAI 4635, p. 122-135, Roskilde.
Carsten, B. 1989. Proof of concept prototype. In: Power Conversion and Intelligent Motion Magazine. Carsten's Corner column, p. 38.
Cohen, J. 1968. Weighted kappa: Nominal scale agreement provision for scaled disagreement or partial credit. Psychological Bulletin, v. 70, n. 4 p. 213-20.
De Dreu, C. K. W.; Gelfand, M. J. 2013. The Psychology of Conflict and Conflict Management Organizations. SIOP Organizational Frontiers Series. Psychology Press; Reprint edition (Jan, 2013).
Dewan, P.; Hegde, R. 2007. Semi-synchronous conflict detection and resolution in asynchronous software development. ECSCW 2007, p. 159–178.
Ellis, C.A. et al. 1991. Groupware - Some Issues and Experiences. Communications of the ACM, v. 34.
Fuentes, R. et al. 2005. Managing Conflicts between Individuals and Societies in Multi-Agent Systems. In: 5th International Workshop Engineering Societies in the Agents World.
Grudin, J.; Poole, E. S. 2010. Wikis at work: success factors and challenges for sustainability of enterprise wikis. In Proceedings of the 6th International Symposium on Wikis and Open Collaboration, ACM, NY, USA, v. 5, p. 1–5.
Horridge, M.; Brandt, S. A 2011. Practical Guide To Building OWL Ontologies Using Protégé 4 and CO-ODE Tools. Edition 1.3. The University of Manchester.
Horrocks, I. et al. 2004. SWRL: A Semantic Web Rule Language Combining OWL and RuleML. W3C Member Submission. Disponível em:
Jiao, Y. et al. 2005. Towards a Systematic Conflict Resolution Policy in Multi-agent System: A Conceptual Framework. In Proceedings of CSCWD 2005, p. 274-283.
Kitchenham, B. 2004. Procedures for Performing Systematic Reviews. TR/SE-0401, Department of Computer Science, Keele University and National ICT, Australia.
Landis, J. R; Koch, G. G. 1977. The measurement of observer agrément for categorical data. Biometrics, v.33.
Ma, J. et al. 2008. Conflict resolution for collaborative design based on rough set theory. Computer Supported Cooperative Work in Design, 2008. CSCWD 2008. 12th International Conference , p.64-69.
Meireles, M. 2001. Ferramentas administrativas para planejar contramedidas e comunicar. Série: Excelência empresarial, v.3. São Paulo: Arte & Ciência.
Noy, N. F.; Mcguinness, D. L. 2001. Ontology Development 101: A Guide to Creating Your First Ontology. Stanford University, Stanford, CA.
O'Connor, M.J. et al. 2005. Supporting Rule System Interoperability on the Semantic Web with SWRL. In: 4th International Semantic Web Conference (ISWC), Galway, Ireland, Springer Verlag, LNCS 3729, p. 974-986.
Ouertani, M. 2008. Supporting conflict management in collaborative design: An approach to assess engineering change impacts. Computers in Industry v. 59, n. 9.
Phillips, S. et al. 2014. Understanding and Improving Software Build Teams. In Proceedings of the 36th International Conference on Software Engineering, ACM.
PROTÉGÉ. 2012. Protégé Community of Practice (CoP), Disponível em:
Rahim, M. A. 2002. Toward a theory of Managing Organizational Conflict. In TheInternational Journal of Conflict Management, v. 13, n. 3, p. 206-235.
Robbins, S. P. 2014. Fundamentos do Comportamento Organizacional. 12. ed., Pearson Prentice Hall, SP.
Russel, S., Norvig, P. 2003. Artificial Intelligence: A Modern Approach. Prentice Hall.
Shin, C. et al. 2008. Mixed-Initiative conflict resolution for Context-aware applications. Proc. of International Conference on Ubiquitous Computing, p. 262-271.
Sirin, E. et al. 2007. Pellet: A practical OWL-DL Reasoner. Web Semantics: Science, Services and Agents on the World Wide Web, v. 5, n. 2, p. 51–53.
Tedesco, P. A. 2003. MArCo: Building an Artificial Conflict Mediator to Support Group Planning Interactions. International Journal of Artificial Intelligence in Education, 13 IOS press, p. 117-155.
Travassos, G. et al. 2002. Introdução à Engenharia de Software Experimental. ES590/02-Apr., COPPE/UFRJ.
Vieira, V. et al. 2011. Designing context-sensitive systems: An integrated approach. Expert Systems with Applications, v.38, n. 2, p. 1119-1138.
W3C. 2012. OWL 2 Web Ontology Language, Document Overview (Second Edition). W3C Recommendation, December 2012.Dispinível em:
Zhang, G.,; Purao, S. 2014. CM2: A Case-Based Conflict Management System. Proceedings of the Conference on Design Science in Information Systems and Technologie. Miami, FL. Jun., LNCS 8463, p. 257–272.
Publicado
26/05/2015
Como Citar
LIRA, Heremita; TEDESCO, Patricia.
Uma Abordagem de Gerenciamento de Conflitos Metacognitivos Sensível a Contexto para Sistemas Colaborativos. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 11. , 2015, Goiânia.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2015
.
p. 283-290.
DOI: https://doi.org/10.5753/sbsi.2015.5828.
