Uma Abordagem de Gerenciamento de Conflitos Metacognitivos Sensível a Contexto para Sistemas Colaborativos

  • Heremita Lira Instituto Federal de Educação, Ciência e Tecnologia da Paraíba
  • Patricia Tedesco Universidade Federal de Pernambuco

Resumo


O advento das organizações virtuais e dispersas aumenta a demanda por sistemas colaborativos e incentiva pesquisas na área de Computer Supported Cooperative Work (CSCW). Os conflitos são inerentes ao trabalho colaborativo e podem motivar a reflexão e interação entre os envolvidos. Entretanto, as abordagens atuais de gerenciamento de conflito não proveem mecanismos para estimular tais processos. Além disso, poucos utilizam o contexto no apoio à resolução do conflito. O objetivo desse trabalho é apresentar uma abordagem de Gerenciamento de Conflitos Metacognitivos Sensível a Contexto (GCSC) para sistemas de planejamento colaborativo que promova a reflexão e interação entre os envolvidos com a finalidade de melhorar a colaboração. A avaliação da abordagem foi realizada através da implementação de um protótipo utilizando ontologia e de um estudo experimental.

Palavras-chave: Trabalho Colaborativo Apoiado por Computador, Gerenciamento de Conflito, Contexto Computacional, Planejamento Colaborativo

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Publicado
26/05/2015
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LIRA, Heremita; TEDESCO, Patricia. Uma Abordagem de Gerenciamento de Conflitos Metacognitivos Sensível a Contexto para Sistemas Colaborativos. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 11. , 2015, Goiânia. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2015 . p. 283-290. DOI: https://doi.org/10.5753/sbsi.2015.5828.