BPM Maturity Models: A Qualitative Study under the Perspective of Specialists

• Simone Nóbrega Federal University of Paraiba
• Joyce Oliveira Federal University of Pernambuco
• Rodrigo Rebouças Federal University of Paraiba

DOI: https://doi.org/10.5753/sbsi.2015.5880

Abstract

The adoption of Business Process Management requires organizational, technological and cultural change hat must continually evolve to achieve the advantages offered by this approach. Maturity models help in the evolution of BPM by proposing guidelines and techniques that seek to evaluate the actual status of the initiative for achieving a higher level. The variety of existing models motivated the identification of distinctions and similarities through an analysis of documents proponents of the models. The analysis was complemented with the perception of specialists about the theme. It was concluded that the maturity models proposed by Rosemann and De Bruim and the OMG are, theoretically, the most complete, intuitive and easy to use compared with others researched models. It was highlighted yet that a maturity model needs to be objective, clear and simple to effectively evaluate the BPM maturity of an organization.

Keywords: Modelos de Maturidade de BPM, Gestão de Processos de Negócio, pesquisa qualitativa

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