Como a Cultura Organizacional Influencia a Evolução de BPM
Resumo
Gestão de Processos de Negócio (BPM) tem se tornado uma poderosa ferramenta para aumentar a eficiência e eficácia dos serviços prestados nas organizações públicas e privadas. Entretanto, existe uma crescente consciência que BPM requer uma visão holística da organização, onde a cultura organizacional é um fator crítico de sucesso para a implantação de uma iniciativa de BPM. Neste artigo apresentamos um estudo de caso que explora os valores e aspectos culturais de uma organização que contribuem como facilitadores e barreiras para a evolução de uma iniciativa de BPM.
Palavras-chave:
Gestão de Processos de Negócio (BPM), Cultura Organizacional, Cultura de BPM
Referências
CBOK. 2013. Guia para o Gerenciamento de Processos de Negócio: Corpo Comum de Conhecimento. Versão 3.0, 1ª. Ed. ABPMP. Brasil.
Easterbrook, S., Singer, S., Storey, M. and Damian, D. 2008. Selecting Empirical Methods for Software Engineering Research. In: Guide to Advanced Empirical Software Engineering, eds. Springer London.
Grau, C., Mörmann, J. 2014. Investigating the Relationship between Process Management and Organizational Culture:Literature Review and Research Agenda. Sciedu Press, v.1, n.2.
Hammer, M. 2010. What is business process management. In: vom Brocke, J.; Rosemann, M.: Handbook on Business Process Management 1 - Introduction, Methods, and Information Systems. Springer-Verlag, Berlin Heildelberg.
Harmon, P. 2010. The scope and evolution of business process management. In: vom Brocke, J.; Rosemann, M.: Handbook on Business Process Management 1 - Introduction, Methods, and Information Systems. SpringerVerlag, Berlin Heildelberg.
Hofstede, G. 2005. Culture and Organizations: Software of the Mind. McGraw-Hill. New York.
Hribar, B., Mendling, J. 2014. The Correlation of Organizational Culture and Success of BPM Adoption. Twenty Second European Conference on Information Systems, Tel Aviv.
Jayaganesh, M., Shanks, G. 2009. A Cultural Analysis of Business Process Management Governance In Indian Organisations. 17th European Conference on Informationa Systems, ECIS 2009, Verona.
Jeston, J., Nelis, J. 2008. Business Management by Process: Pratical Guidelines to Successful Implementations. Elsevier, Oxford, 2º. Ed.
Jeston, J., Nelis, J. 2008b. Management by Process: A Roadmap to Sustainable Business Process Management. Elsevier, Oxford.
Marconi, M.A., Lakatos, E.M. 2004. Metodologia Científica. Atlas, 4 ed. São Paulo.
Merrian, S.B. 2009. Qualitative Research: a guide to design and implementation. The Jossey-Bass, 2o. Edition. San Francisco, CA.
Rosemann, M., vom Brocke, J.2010.The Six Core Elements of Business Process Management. In: vom Brocke, J.;
Rosemann, M.: Handbook on Business Process Management 1 - Introduction, Methods, and Information Systems. Springer-Verlag, Berlin Heildelberg.
Runeson, P., Höst, M. 2008. Guidelines for conducting and reporting case study research in software engineering. Empirical Software Engineering, v. 14, n.2.
Santos, H. 2012. Fatores Críticos de Sucesso das Iniciativas de BPM no Setor Público. Dissertação de Mestrado. Centro de Informática, Universidade Federal de Pernambuco.Schein, E.1990. Organizational Culture.American Psychological Association, v.45,n,2.
Santos, H.,Santana, A. and Alves, C. 2011. Análise de Fatores Críticos de Sucesso da gestão de Processos de Negócio em Organizações Públicas. VII Simpósio Brasileiros de Sistemas de Informação, 262-273
Schein, E. 2010. Organizational Culture and Leadership. Jossey-Bass, 4o. Edition. San Francisco, CA.
Schein, E.1996. Three Cultures of Management:The Key to Organizational learning.. Sloan Management Review.
Schmiedel, T.,vom Brocke, J., Recker, J. 2012. Cultural Fitness for Business Process Management: What is it and what is it worth?. The World Financial Review. DOI= http://www.worldfinancialreview.com
Schmiedel, T.,vom Brocke, J., Recker, J. 2012. Is your organizational Culture Fit for BPM?. Buseness Process Trends.DOI= www.bpm-culture.org
Schmiedel, T.,vom Brocke, J., Recker, J. 2012. Which cultural values matter to business process management?Results from a global delphi study. Business Process Management Journal, v.19, n.2. Emerald.
Spanyi, A. 2003, Business Process Management is a Team Sport. Anclote Press, Tampa, FL.
Tumbas, S., Schimiedel, T. 2013. Developing a Culture Supportive of BPM. 11th International Conference on Wirtschaftsinformatik, Leipzig, Alemanha.
Vom Brocke, J., Sinnl, T. 2011. Culture in business process management: a literature review. Business Process Management Journal, v.17, n.2. Emerald.
Easterbrook, S., Singer, S., Storey, M. and Damian, D. 2008. Selecting Empirical Methods for Software Engineering Research. In: Guide to Advanced Empirical Software Engineering, eds. Springer London.
Grau, C., Mörmann, J. 2014. Investigating the Relationship between Process Management and Organizational Culture:Literature Review and Research Agenda. Sciedu Press, v.1, n.2.
Hammer, M. 2010. What is business process management. In: vom Brocke, J.; Rosemann, M.: Handbook on Business Process Management 1 - Introduction, Methods, and Information Systems. Springer-Verlag, Berlin Heildelberg.
Harmon, P. 2010. The scope and evolution of business process management. In: vom Brocke, J.; Rosemann, M.: Handbook on Business Process Management 1 - Introduction, Methods, and Information Systems. SpringerVerlag, Berlin Heildelberg.
Hofstede, G. 2005. Culture and Organizations: Software of the Mind. McGraw-Hill. New York.
Hribar, B., Mendling, J. 2014. The Correlation of Organizational Culture and Success of BPM Adoption. Twenty Second European Conference on Information Systems, Tel Aviv.
Jayaganesh, M., Shanks, G. 2009. A Cultural Analysis of Business Process Management Governance In Indian Organisations. 17th European Conference on Informationa Systems, ECIS 2009, Verona.
Jeston, J., Nelis, J. 2008. Business Management by Process: Pratical Guidelines to Successful Implementations. Elsevier, Oxford, 2º. Ed.
Jeston, J., Nelis, J. 2008b. Management by Process: A Roadmap to Sustainable Business Process Management. Elsevier, Oxford.
Marconi, M.A., Lakatos, E.M. 2004. Metodologia Científica. Atlas, 4 ed. São Paulo.
Merrian, S.B. 2009. Qualitative Research: a guide to design and implementation. The Jossey-Bass, 2o. Edition. San Francisco, CA.
Rosemann, M., vom Brocke, J.2010.The Six Core Elements of Business Process Management. In: vom Brocke, J.;
Rosemann, M.: Handbook on Business Process Management 1 - Introduction, Methods, and Information Systems. Springer-Verlag, Berlin Heildelberg.
Runeson, P., Höst, M. 2008. Guidelines for conducting and reporting case study research in software engineering. Empirical Software Engineering, v. 14, n.2.
Santos, H. 2012. Fatores Críticos de Sucesso das Iniciativas de BPM no Setor Público. Dissertação de Mestrado. Centro de Informática, Universidade Federal de Pernambuco.Schein, E.1990. Organizational Culture.American Psychological Association, v.45,n,2.
Santos, H.,Santana, A. and Alves, C. 2011. Análise de Fatores Críticos de Sucesso da gestão de Processos de Negócio em Organizações Públicas. VII Simpósio Brasileiros de Sistemas de Informação, 262-273
Schein, E. 2010. Organizational Culture and Leadership. Jossey-Bass, 4o. Edition. San Francisco, CA.
Schein, E.1996. Three Cultures of Management:The Key to Organizational learning.. Sloan Management Review.
Schmiedel, T.,vom Brocke, J., Recker, J. 2012. Cultural Fitness for Business Process Management: What is it and what is it worth?. The World Financial Review. DOI= http://www.worldfinancialreview.com
Schmiedel, T.,vom Brocke, J., Recker, J. 2012. Is your organizational Culture Fit for BPM?. Buseness Process Trends.DOI= www.bpm-culture.org
Schmiedel, T.,vom Brocke, J., Recker, J. 2012. Which cultural values matter to business process management?Results from a global delphi study. Business Process Management Journal, v.19, n.2. Emerald.
Spanyi, A. 2003, Business Process Management is a Team Sport. Anclote Press, Tampa, FL.
Tumbas, S., Schimiedel, T. 2013. Developing a Culture Supportive of BPM. 11th International Conference on Wirtschaftsinformatik, Leipzig, Alemanha.
Vom Brocke, J., Sinnl, T. 2011. Culture in business process management: a literature review. Business Process Management Journal, v.17, n.2. Emerald.
Publicado
26/05/2015
Como Citar
JATOBÁ, Iveruska; ALVES, Carina.
Como a Cultura Organizacional Influencia a Evolução de BPM. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 11. , 2015, Goiânia.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2015
.
p. 733-740.
DOI: https://doi.org/10.5753/sbsi.2015.5882.
