Análise de Conformidade na Área de Saúde com o Suporte da Mineração de Processos

  • Gustavo Riz Pontifícia Universidade Católica do Paraná (PUCPR)
  • Eduardo Alves Portela Santos Pontifícia Universidade Católica do Paraná (PUCPR)
  • Eduardo de Freitas Rocha Loures Pontifícia Universidade Católica do Paraná (PUCPR)


Os processos da área de saúde são complexos e necessitam de certo nível de cooperação interdisciplinar entre os mais diversos especialistas e setores. Além dessa complexidade, no Brasil são notórios os problemas enfrentados pela saúde pública e privada, tanto do pronto de vista estrutural, como organizacional e financeiro, o que reflete na sua baixa avaliação sobre qualidade e atendimento. O objetivo deste trabalho é propor a adaptação das técnicas de análise de conformidade da mineração de processos para a área de saúde, de modo que tais técnicas possam auxiliar na descoberta e melhoria do fluxo de atividades e, consequentemente, gerar um efeito positivo sobre a área de saúde no Brasil. Para este fim, foi realizado um estudo de caso no hospital Erasto Gaertner, em Curitiba – PR, que é referência nacional no tratamento de câncer.

Palavras-chave: Mineração de processos, mapeamento de processos, regras de negócio, análise de conformidade, área de saúde


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RIZ, Gustavo; SANTOS, Eduardo Alves Portela; LOURES, Eduardo de Freitas Rocha. Análise de Conformidade na Área de Saúde com o Suporte da Mineração de Processos. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 12. , 2016, Florianópolis. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2016 . p. 052-059. DOI: