Abordagens Metodológicas da Experiência dos Usuários Cegos Aplicadas nas Interações Web em Dispositivos Móveis: Uma Revisão Sistemática da Literatura
Resumo
Com o crescimento exponencial no interesse científico em avaliar a experiência do usuário cego em ambientes na Web, torna-se imperativo trabalhos que correlacionam atributos de usabilidade alinhados às características de acessibilidade. Ao mesmo tempo, com o avanço dos recursos tecnológicos e o acesso às informações por diferentes dispositivos, há uma lacuna nas investigações sobre Experiência do Usuário (UX) em dispositivos móveis, especificamente, na experiência do usuário cego. Assim, este trabalho propõe uma revisão sistemática da literatura, identificando os principais métodos da experiência do usuário cego aplicados nas interações com dispositivos móveis. Dessa forma, foram identificados por meio da literatura, 805 artigos científicos, os quais endereçavam assuntos sobre usabilidade, experiência do usuário cego e dispositivos móveis. Por meio da extração dos resultados, identificou-se dezesseis diferentes métodos aplicados na experiência do usuário cego, nas interações com dispositivos móveis. Destaca-se a aplicabilidade dos métodos apoiados por revisores especialistas, as técnicas de observações, estudos experimentais, validação e verificação de conformidade com as Diretrizes de Acessibilidade do Conteúdo na Web.
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Angkananon, K., Wald, M., and Gilbert, L. (2014). Applying technology enhanced interaction framework to accessible mobile learning. Procedia Computer Science, 27:261–270.
Babu, R. and Singh, R. (2013). Enhancing learning management systems utility for blind students: A task-oriented, user-centered, multi-method evaluation technique. Journal of Information Technology and Education: Research, 12.
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Borg, J., Lantz, A., and Gulliksen, J. (2015). Accessibility to electronic communication for people with cognitive disabilities: a systematic search and review of empirical evidence. Universal Access in the Information Society, 14(4):547–562.
Bose, R. and Jürgensen, H. (2014). Accessibility of e-commerce websites for vision-impaired persons. In International Conference on Computers for Handicapped Persons, pages 121–128. Springer.
Buzzi, M. C., Buzzi, M., Leporini, B., and Martusciello, L. (2011). Making visual maps accessible to the blind. In International Conference on Universal Access in Human-Computer Interaction, pages 271–280. Springer.
Encelle, B., Ollagnier-Beldame, M., Pouchot, S., and Prié, Y. (2011). Annotation-based video enrichment for blind people: A pilot study on the use of earcons and speech synthesis. In The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility, pages 123–130. ACM.
Façanha, A. R., Viana, W., Pequeno, M. C., de Borba Campos, M., and Sánchez, J. (2014). Touchscreen mobile phones virtual keyboarding for people with visual disabilities. In International Conference on Human-Computer Interaction, pages 134–145. Springer.
Fakrudeen, M., Yousef, S., and Hussein, A. H. (2014). Analyzing app inventor for building usable touch screen courseware for blind users.
Ferati, M., Raufi, B., Kurti, A., and Vogel, B. (2014). Accessibility requirements for blind and visually impaired in a regional context: An exploratory study. In Usability and Accessibility Focused Requirements Engineering (UsARE), 2014 IEEE 2nd International Workshop on, pages 13–16. IEEE.
Francis, H., Al-Jumeily, D., and Lund, T. O. (2013). A framework to support e-commerce development for people with visual impairment. In Developments in eSystems Engineering (DeSE), 2013 Sixth International Conference on, pages 335–341. IEEE.
Ismirle, J., O Bara, I., Swierenga, S. J., and Jackson, J. E. (2016). Touchscreen voting interface design for persons with disabilities insights from usability evaluation of mobile voting prototype. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting, volume 60, pages 780–784. SAGE Publications.
Kerkmann, F. and Lewandowski, D. (2012). Accessibility of web search engines: Towards a deeper understanding of barriers for people with disabilities. Library Review, 61(8/9):608–621.
Kirinic, V., Kozina, M., and Vidacek-Hains, V. (2016). Accessibility of information: International standards, recomendations and practices. Economic and Social Development: Book of Proceedings, page 47.
Köhlmann, W. and Lucke, U. (2015). Alternative concepts for accessible virtual classrooms for blind users. In Advanced Learning Technologies (ICALT), 2015 IEEE 15th International Conference on, pages 413–417. IEEE.
Lallemand, C., Gronier, G., and Koenig, V. (2015). User experience: A concept without consensus? exploring practitioners’ perspectives through an international survey. Computers in Human Behavior, 43:35–48.
Law, E. L.-C. and Abrahão, S. (2014). Interplay between user experience (ux) evaluation and system development.
Leporini, B. (2011). Google news: how user-friendly is it for the blind? In Proceedings of the 29th ACM international conference on Design of communication, pages 241–248. ACM.
Loiacono, E. T., Djamasbi, S., and Kiryazov, T. (2013). Factors that affect visually impaired users’ acceptance of audio and music websites. International Journal of Human-Computer Studies, 71(3):321–334.
Loureiro, J. R., Cagnin, M. I., and Paiva, D. M. B. (2015). Analysis of web accessibility in social networking services through blind users’ perspective and an accessible prototype. In International Conference on Computational Science and Its Applications, pages 117–131. Springer.
Martínez, L. and Pluke, M. (2014). Mandate m 376: new software accessibility requirements. Procedia Computer Science, 27:271–280.
Mi, N., Cavuoto, L. A., Benson, K., Smith-Jackson, T., and Nussbaum, M. A. (2014). A heuristic checklist for an accessible smartphone interface design. Universal access in the information society, 13(4):351–365.
Miao, M., Pham, H. A., Friebe, J., and Weber, G. (2016). Contrasting usability evaluation methods with blind users. Universal Access in the Information Society, 15(1):63–76.
Milne, L. R., Bennett, C. L., and Ladner, R. E. (2014). The accessibility of mobile health sensors for blind users.
Murphy, M. P. and Maycock, K. (2013). Evaluating web accessibility for blind individuals.
Neuschmid, J., Hennig, S., Schrenk, M., Wasserburger, W., and Zobl, R. (2012). Barrie-refreiheit von online Stadtplänen–das Beispiel AccessibleMap. na.
Nogueira, T. C., Ferreira, D. J., Carvalho, S. T., and Berreta, L. O. (2017). Evaluating responsive web design’s impact on blind users. IEEE MultiMedia, 24(2):86–95.
Nogueira, T. d. C. (2015). Estudo comparativo da experiência de usuários cegos e videntes no design web responsivo e não responsivo.
Pascual, A., Ribera, M., Granollers, T., and Coiduras, J. L. (2014). Impact of accessibility barriers on the mood of blind, low-vision and sighted users. Procedia Computer Science, 27:431–440.
Pribeanu, C., Fogarassy-Neszly, P., and Pătru, A. (2014). Municipal web sites accessibility and usability for blind users: preliminary results from a pilot study. Universal access in the information society, 13(3):339–349.
Ruiz, B., Pajares, J. L., Utray, F., and Moreno, L. (2011). Design for all in multimedia guides for museums. Computers in Human Behavior, 27(4):1408–1415.
Sahasrabudhe, S. and Singh, R. (2016). Accessibility problems of blind mhealth users, a pilot study.
Schoeberlein, J. G. and Wang, Y. (2012). Accessible collaborative writing for persons who are blind: a usability study. In Proceedings of the 14th international ACM SIGACCESS conference on Computers and accessibility, pages 267–268. ACM.
Sierra, J., De Togores, J. S. R., and Selva, J. (2012). Designing mobile apps for visually impaired and blind users. In The Fifth International Conference on Advances in Computer-Human Interactions, pages 47–52. Citeseer.
Sultan, N., Siddiq, K., Rashid, T., and Farooque, M. (2015). Evaluation of smart phone applications accessibility for blind users. Evaluation, 127(3).
Tuch, A. N., Schaik, P. V., and Hornbæk, K. (2016). Leisure and work, good and bad: The role of activity domain and valence in modeling user experience. ACM Transactions on Computer-Human Interaction (TOCHI), 23(6):35.
Wohlin, C. (2014). Guidelines for snowballing in systematic literature studies and a replication in software engineering. In Proceedings of the 18th international conference on evaluation and assessment in software engineering, page 38. ACM.
Yesilada, Y., Brajnik, G., and Harper, S. (2011). Barriers common to mobile and disabled web users. Interacting with Computers, 23(5):525–542.
AlJarallah, K. (2013). Cognitive user-centred design approach to improve accessibility for blind people during online interaction.
Angkananon, K., Wald, M., and Gilbert, L. (2014). Applying technology enhanced interaction framework to accessible mobile learning. Procedia Computer Science, 27:261–270.
Babu, R. and Singh, R. (2013). Enhancing learning management systems utility for blind students: A task-oriented, user-centered, multi-method evaluation technique. Journal of Information Technology and Education: Research, 12.
Baumann, K. (2012). Barrierefreiheit von facebook: Untersuchung mit hilfe des bitv-tests.
Borg, J., Lantz, A., and Gulliksen, J. (2015). Accessibility to electronic communication for people with cognitive disabilities: a systematic search and review of empirical evidence. Universal Access in the Information Society, 14(4):547–562.
Bose, R. and Jürgensen, H. (2014). Accessibility of e-commerce websites for vision-impaired persons. In International Conference on Computers for Handicapped Persons, pages 121–128. Springer.
Buzzi, M. C., Buzzi, M., Leporini, B., and Martusciello, L. (2011). Making visual maps accessible to the blind. In International Conference on Universal Access in Human-Computer Interaction, pages 271–280. Springer.
Encelle, B., Ollagnier-Beldame, M., Pouchot, S., and Prié, Y. (2011). Annotation-based video enrichment for blind people: A pilot study on the use of earcons and speech synthesis. In The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility, pages 123–130. ACM.
Façanha, A. R., Viana, W., Pequeno, M. C., de Borba Campos, M., and Sánchez, J. (2014). Touchscreen mobile phones virtual keyboarding for people with visual disabilities. In International Conference on Human-Computer Interaction, pages 134–145. Springer.
Fakrudeen, M., Yousef, S., and Hussein, A. H. (2014). Analyzing app inventor for building usable touch screen courseware for blind users.
Ferati, M., Raufi, B., Kurti, A., and Vogel, B. (2014). Accessibility requirements for blind and visually impaired in a regional context: An exploratory study. In Usability and Accessibility Focused Requirements Engineering (UsARE), 2014 IEEE 2nd International Workshop on, pages 13–16. IEEE.
Francis, H., Al-Jumeily, D., and Lund, T. O. (2013). A framework to support e-commerce development for people with visual impairment. In Developments in eSystems Engineering (DeSE), 2013 Sixth International Conference on, pages 335–341. IEEE.
Ismirle, J., O Bara, I., Swierenga, S. J., and Jackson, J. E. (2016). Touchscreen voting interface design for persons with disabilities insights from usability evaluation of mobile voting prototype. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting, volume 60, pages 780–784. SAGE Publications.
Kerkmann, F. and Lewandowski, D. (2012). Accessibility of web search engines: Towards a deeper understanding of barriers for people with disabilities. Library Review, 61(8/9):608–621.
Kirinic, V., Kozina, M., and Vidacek-Hains, V. (2016). Accessibility of information: International standards, recomendations and practices. Economic and Social Development: Book of Proceedings, page 47.
Köhlmann, W. and Lucke, U. (2015). Alternative concepts for accessible virtual classrooms for blind users. In Advanced Learning Technologies (ICALT), 2015 IEEE 15th International Conference on, pages 413–417. IEEE.
Lallemand, C., Gronier, G., and Koenig, V. (2015). User experience: A concept without consensus? exploring practitioners’ perspectives through an international survey. Computers in Human Behavior, 43:35–48.
Law, E. L.-C. and Abrahão, S. (2014). Interplay between user experience (ux) evaluation and system development.
Leporini, B. (2011). Google news: how user-friendly is it for the blind? In Proceedings of the 29th ACM international conference on Design of communication, pages 241–248. ACM.
Loiacono, E. T., Djamasbi, S., and Kiryazov, T. (2013). Factors that affect visually impaired users’ acceptance of audio and music websites. International Journal of Human-Computer Studies, 71(3):321–334.
Loureiro, J. R., Cagnin, M. I., and Paiva, D. M. B. (2015). Analysis of web accessibility in social networking services through blind users’ perspective and an accessible prototype. In International Conference on Computational Science and Its Applications, pages 117–131. Springer.
Martínez, L. and Pluke, M. (2014). Mandate m 376: new software accessibility requirements. Procedia Computer Science, 27:271–280.
Mi, N., Cavuoto, L. A., Benson, K., Smith-Jackson, T., and Nussbaum, M. A. (2014). A heuristic checklist for an accessible smartphone interface design. Universal access in the information society, 13(4):351–365.
Miao, M., Pham, H. A., Friebe, J., and Weber, G. (2016). Contrasting usability evaluation methods with blind users. Universal Access in the Information Society, 15(1):63–76.
Milne, L. R., Bennett, C. L., and Ladner, R. E. (2014). The accessibility of mobile health sensors for blind users.
Murphy, M. P. and Maycock, K. (2013). Evaluating web accessibility for blind individuals.
Neuschmid, J., Hennig, S., Schrenk, M., Wasserburger, W., and Zobl, R. (2012). Barrie-refreiheit von online Stadtplänen–das Beispiel AccessibleMap. na.
Nogueira, T. C., Ferreira, D. J., Carvalho, S. T., and Berreta, L. O. (2017). Evaluating responsive web design’s impact on blind users. IEEE MultiMedia, 24(2):86–95.
Nogueira, T. d. C. (2015). Estudo comparativo da experiência de usuários cegos e videntes no design web responsivo e não responsivo.
Pascual, A., Ribera, M., Granollers, T., and Coiduras, J. L. (2014). Impact of accessibility barriers on the mood of blind, low-vision and sighted users. Procedia Computer Science, 27:431–440.
Pribeanu, C., Fogarassy-Neszly, P., and Pătru, A. (2014). Municipal web sites accessibility and usability for blind users: preliminary results from a pilot study. Universal access in the information society, 13(3):339–349.
Ruiz, B., Pajares, J. L., Utray, F., and Moreno, L. (2011). Design for all in multimedia guides for museums. Computers in Human Behavior, 27(4):1408–1415.
Sahasrabudhe, S. and Singh, R. (2016). Accessibility problems of blind mhealth users, a pilot study.
Schoeberlein, J. G. and Wang, Y. (2012). Accessible collaborative writing for persons who are blind: a usability study. In Proceedings of the 14th international ACM SIGACCESS conference on Computers and accessibility, pages 267–268. ACM.
Sierra, J., De Togores, J. S. R., and Selva, J. (2012). Designing mobile apps for visually impaired and blind users. In The Fifth International Conference on Advances in Computer-Human Interactions, pages 47–52. Citeseer.
Sultan, N., Siddiq, K., Rashid, T., and Farooque, M. (2015). Evaluation of smart phone applications accessibility for blind users. Evaluation, 127(3).
Tuch, A. N., Schaik, P. V., and Hornbæk, K. (2016). Leisure and work, good and bad: The role of activity domain and valence in modeling user experience. ACM Transactions on Computer-Human Interaction (TOCHI), 23(6):35.
Wohlin, C. (2014). Guidelines for snowballing in systematic literature studies and a replication in software engineering. In Proceedings of the 18th international conference on evaluation and assessment in software engineering, page 38. ACM.
Yesilada, Y., Brajnik, G., and Harper, S. (2011). Barriers common to mobile and disabled web users. Interacting with Computers, 23(5):525–542.
Publicado
22/07/2018
Como Citar
NOGUEIRA, Tiago; DUARTE, Letycia; LOS, Simone; LUZ, Júllian; FERREIRA, Deller.
Abordagens Metodológicas da Experiência dos Usuários Cegos Aplicadas nas Interações Web em Dispositivos Móveis: Uma Revisão Sistemática da Literatura. In: WORKSHOP SOBRE ASPECTOS SOCIAIS, HUMANOS E ECONÔMICOS DE SOFTWARE (WASHES), 3. , 2018, Natal.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2018
.
p. 1-10.
ISSN 2763-874X.
DOI: https://doi.org/10.5753/washes.2018.3470.
