Liderança Servidora e Segurança Psicológica como Antecedentes do Desempenho em Equipes Ágeis
Resumo
Considerando que os estilos de liderança influenciam diretamente o desempenho das equipes, desafios relacionados à liderança permanecem como um fator crítico para o insucesso de projetos ágeis. A liderança servidora tem se mostrado um estilo promissor, especialmente por sua eficácia na promoção da segurança psicológica. Este estudo investiga a relação entre esse estilo de liderança e o desempenho de equipes ágeis. Com base em uma revisão exploratória da literatura e na análise de dados obtidos junto a 47 profissionais que atuam em equipes ágeis em Recife, Brasil, os resultados sugerem que a liderança servidora pode contribuir para o fortalecimento da confiança e da colaboração, promovendo a segurança psicológica e, potencialmente, a melhoria do desempenho das equipes. Esses achados reforçam a importância da liderança servidora como um fator estratégico no contexto ágil.Referências
Alami, A., Zahedi, M., and Krancher, O. (2024). The role of psychological safety in promoting software quality in agile teams. Empirical Software Engineering, 29(5):119.
Bilal, A., Siddiquei, A., Asadullah, M. A., Awan, H. M., and Asmi, F. (2021). Servant leadership: a new perspective to explore project leadership and team effectiveness. International Journal of Organizational Analysis, 29(3):699–715.
Brohi, N. A., Jantan, A. H., Qureshi, M. A., Bin Jaffar, A. R., Bin Ali, J., and Bin Ab Hamid, K. (2018). The impact of servant leadership on employees attitudinal and behavioural outcomes. Cogent Business & Management, 5(1):1542652.
Buvik, M. P. and Tkalich, A. (2021). Psychological safety in agile software development teams: Work design antecedents and performance consequences. arXiv preprint arXiv:2109.15034.
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative science quarterly, 44(2):350–383.
Ellahi, A., Rehman, M., Javed, Y., Sultan, F., and Rehman, H. M. (2022). Impact of servant leadership on project success through mediating role of team motivation and effectiveness: a case of software industry. SAGE Open, 12(3):21582440221122747.
Greenleaf, R. K. (2008). The servant as leader.
Harwardt, M. (2020). Servant leadership and its effects on it project success. Journal of Project Management, 5(1):59–78.
Hennel, P. and Rosenkranz, C. (2021). Investigating the “socio” in socio-technical development: The case for psychological safety in agile information systems development. Project Management Journal, 52(1):11–30.
Holtzhausen, N. and de Klerk, J. J. (2018). Servant leadership and the scrum team’s effectiveness. Leadership & Organization Development Journal, 39(7):873–882.
Lee, A., Lyubovnikova, J., Tian, A. W., and Knight, C. (2020). Servant leadership: A meta-analytic examination of incremental contribution, moderation, and mediation. Journal of Occupational and Organizational Psychology, 93(1):1–44.
Li, W. (2024). A comparison of the effectiveness of agile leadership and servant leader-ship in project management. International Journal of Applied Business and Management Studies, 9(2):10.
Lindsjørn, Y., Sjøberg, D. I., Dingsøyr, T., Bergersen, G. R., and Dybå, T. (2016). Team-work quality and project success in software development: A survey of agile development teams. Journal of Systems and Software, 122:274–286.
Maroukian, K. and Gulliver, S. R. (2020). The link between transformational and servant leadership in devops-oriented organizations. In Proceedings of the 2020 European Symposium on Software Engineering, pages 21–29.
Palmiero, A. (2022). The Relationship of Servant Leadership and Psychological Safety on Team Performance in Healthcare. PhD thesis, Walden University.
Peeters, T., Van De Voorde, K., and Paauwe, J. (2022). The effects of working agile on team performance and engagement. Team Performance Management: An International Journal, 28(1/2):61–78.
Russell, R. F. and Stone, A. G. (2002). A review of servant leadership attributes: Developing a practical model. Leadership & organization development journals, 23(3):145–157.
Schein, E. and Bennis, W. (1965). Personal and Organizational Change Through Group Methods: The Laboratory Approach. Wiley.
Sendjaya, S., Eva, N., Butar Butar, I., Robin, M., and Castles, S. (2019). Slbs-6: Validation of a short form of the servant leadership behavior scale. Journal of Business Ethics, 156:941–956.
Spears, L. C. (2010). Character and servant leadership: Ten characteristics of effective, caring leaders. The journal of virtues & leadership, 1(1):25–30.
Steegh, R., Van De Voorde, K., Paauwe, J., and Peeters, T. (2025). The agile way of working and team adaptive performance: A goal-setting perspective. Journal of Business Research, 189:115163.
Bilal, A., Siddiquei, A., Asadullah, M. A., Awan, H. M., and Asmi, F. (2021). Servant leadership: a new perspective to explore project leadership and team effectiveness. International Journal of Organizational Analysis, 29(3):699–715.
Brohi, N. A., Jantan, A. H., Qureshi, M. A., Bin Jaffar, A. R., Bin Ali, J., and Bin Ab Hamid, K. (2018). The impact of servant leadership on employees attitudinal and behavioural outcomes. Cogent Business & Management, 5(1):1542652.
Buvik, M. P. and Tkalich, A. (2021). Psychological safety in agile software development teams: Work design antecedents and performance consequences. arXiv preprint arXiv:2109.15034.
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative science quarterly, 44(2):350–383.
Ellahi, A., Rehman, M., Javed, Y., Sultan, F., and Rehman, H. M. (2022). Impact of servant leadership on project success through mediating role of team motivation and effectiveness: a case of software industry. SAGE Open, 12(3):21582440221122747.
Greenleaf, R. K. (2008). The servant as leader.
Harwardt, M. (2020). Servant leadership and its effects on it project success. Journal of Project Management, 5(1):59–78.
Hennel, P. and Rosenkranz, C. (2021). Investigating the “socio” in socio-technical development: The case for psychological safety in agile information systems development. Project Management Journal, 52(1):11–30.
Holtzhausen, N. and de Klerk, J. J. (2018). Servant leadership and the scrum team’s effectiveness. Leadership & Organization Development Journal, 39(7):873–882.
Lee, A., Lyubovnikova, J., Tian, A. W., and Knight, C. (2020). Servant leadership: A meta-analytic examination of incremental contribution, moderation, and mediation. Journal of Occupational and Organizational Psychology, 93(1):1–44.
Li, W. (2024). A comparison of the effectiveness of agile leadership and servant leader-ship in project management. International Journal of Applied Business and Management Studies, 9(2):10.
Lindsjørn, Y., Sjøberg, D. I., Dingsøyr, T., Bergersen, G. R., and Dybå, T. (2016). Team-work quality and project success in software development: A survey of agile development teams. Journal of Systems and Software, 122:274–286.
Maroukian, K. and Gulliver, S. R. (2020). The link between transformational and servant leadership in devops-oriented organizations. In Proceedings of the 2020 European Symposium on Software Engineering, pages 21–29.
Palmiero, A. (2022). The Relationship of Servant Leadership and Psychological Safety on Team Performance in Healthcare. PhD thesis, Walden University.
Peeters, T., Van De Voorde, K., and Paauwe, J. (2022). The effects of working agile on team performance and engagement. Team Performance Management: An International Journal, 28(1/2):61–78.
Russell, R. F. and Stone, A. G. (2002). A review of servant leadership attributes: Developing a practical model. Leadership & organization development journals, 23(3):145–157.
Schein, E. and Bennis, W. (1965). Personal and Organizational Change Through Group Methods: The Laboratory Approach. Wiley.
Sendjaya, S., Eva, N., Butar Butar, I., Robin, M., and Castles, S. (2019). Slbs-6: Validation of a short form of the servant leadership behavior scale. Journal of Business Ethics, 156:941–956.
Spears, L. C. (2010). Character and servant leadership: Ten characteristics of effective, caring leaders. The journal of virtues & leadership, 1(1):25–30.
Steegh, R., Van De Voorde, K., Paauwe, J., and Peeters, T. (2025). The agile way of working and team adaptive performance: A goal-setting perspective. Journal of Business Research, 189:115163.
Publicado
20/07/2025
Como Citar
OLIVEIRA, Gabriel Albuquerque de; SAMPAIO, Suzana.
Liderança Servidora e Segurança Psicológica como Antecedentes do Desempenho em Equipes Ágeis. In: WORKSHOP SOBRE ASPECTOS SOCIAIS, HUMANOS E ECONÔMICOS DE SOFTWARE (WASHES), 10. , 2025, Maceió/AL.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 13-24.
ISSN 2763-874X.
DOI: https://doi.org/10.5753/washes.2025.7472.
