Um catálogo de auxílio ao suporte organizacional percebido para o turnover em desenvolvimento distribuído de software
Resumo
A competitividade e o dinamismo do setor de tecnologia demandam ações das organizações para reter profissionais qualificados, especialmente no desenvolvimento distribuído de software. A percepção de suporte organizacional impacta diretamente a satisfação e a intenção de permanência dos funcionários. Este estudo investiga essa relação e propõe um guia de boas práticas para esse contexto. A pesquisa incluiu uma Revisão Sistemática da Literatura e dois surveys com profissionais e especialistas da área. Os achados foram organizados em três dimensões, 16 aspectos, 103 práticas e 138 subcategorizações, com 300 sugestões de ferramentas e artefatos. Os resultados oferecem insights para profissionais de seleção e retenção, orientando práticas que promovem satisfação e engajamento, além de sintetizar a literatura sobre suporte organizacional e turnover em desenvolvimento distribuído.
Referências
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ALZOUBI, Y. I.; GILL, A. Q.; AL-ANI, A. Empirical studies of geographically distributed agile development communication challenges: A systematic review. Information & Management, v. 53, n. 1, p. 22–37, jan. 2016
ARMSTRONG, Deborah J.; RIEMENSCHNEIDER, Cynthia K.; GIDDENS, Laurie G. The advancement and persistence of women in the information technology profession: An extension of Ahuja's gendered theory of IT career stages. Information Systems Journal, v. 28, n. 6, p. 1082-1124, 2018.
BASS, Julian M. et al. Employee retention and turnover in global software development. Proceedings Of The 13Th International Conference On Global Software Engineering, [S.L.], v. 18, n. 18, p. 1-10, 27 maio 2018.
CHAMAKIOTIS, Petros; PANTELI, Niki; DAVISON, Robert M. Reimagining e-leadership for reconfigured virtual teams due to Covid-19. International Journal of Information Management, v. 60, p. 102381, 2021.
EISENBERG, Robert et al. Perceived organizacional support. Jounal of Applied Psychology, v. 71, n. 3, p. 500-507, 1986.
EISENBERGER, Robert; RHOADES SHANOCK, Linda; WEN, Xueqi. Perceived organizational support: Why caring about employees counts. Annual Review of Organizational Psychology and Organizational Behavior, v. 7, p. 101-124, 2020.
ERTÜRK, Alper; VURGUN, Levent. Retention of IT professionals: Examining the influence of empowerment, social exchange, and trust. Journal of Business Research, v. 68, n. 1, p. 34-46, 2015.
HERBLEB, J. D., & MOITRA, D. (2001). Global software development. IEEE Software, 18(2), 16-20.
KITCHENHAM, B.A., CHARTERS, S., Guidelines for performing systematic literature reviews in software engineering. Tech. Rep. EBSE-2007-01, Keele University, 2007.
LOTFI, Mojgan et al. Turnover intention among operating room nurses during the COVID-19 outbreak and its association with perceived safety climate. Perioperative Care and Operating Room Management, v. 26, p. 100233, 2022.
QI, Lei et al. Impact of inclusive leadership on employee innovative behavior: Perceived organizational support as a mediator. PloS one, v. 14, n. 2, p. e0212091, 2019.
RAMESH, V.; DENNIS, A. R. The object-oriented team: Lessons for virtual teams from global software development. Proceedings of the 35th Annual Hawaii International Conference on System Sciences. Anais...IEEE Comput. Soc, 2003.
SHARMA, Gaurav G.; STOL, Klaas-Jan. Exploring onboarding success, organizational fit, and turnover intention of software professionals. Journal of Systems and Software, v. 159, p. 110442, 2020.
SHORE, Lynn M.; WAYNE, Sandy J. Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of applied psychology, v. 78, n. 5, p. 774, 1993.
SUÁREZ-ALBANCHEZ, Julio et al. Occupational health and safety, organisational commitment, and turnover intention in the Spanish IT consultancy sector. International journal of environmental research and public health, v. 18, n. 11, 2021
ALZOUBI, Y. I.; GILL, A. Q.; AL-ANI, A. Empirical studies of geographically distributed agile development communication challenges: A systematic review. Information & Management, v. 53, n. 1, p. 22–37, jan. 2016
ARMSTRONG, Deborah J.; RIEMENSCHNEIDER, Cynthia K.; GIDDENS, Laurie G. The advancement and persistence of women in the information technology profession: An extension of Ahuja's gendered theory of IT career stages. Information Systems Journal, v. 28, n. 6, p. 1082-1124, 2018.
BASS, Julian M. et al. Employee retention and turnover in global software development. Proceedings Of The 13Th International Conference On Global Software Engineering, [S.L.], v. 18, n. 18, p. 1-10, 27 maio 2018.
CHAMAKIOTIS, Petros; PANTELI, Niki; DAVISON, Robert M. Reimagining e-leadership for reconfigured virtual teams due to Covid-19. International Journal of Information Management, v. 60, p. 102381, 2021.
EISENBERG, Robert et al. Perceived organizacional support. Jounal of Applied Psychology, v. 71, n. 3, p. 500-507, 1986.
EISENBERGER, Robert; RHOADES SHANOCK, Linda; WEN, Xueqi. Perceived organizational support: Why caring about employees counts. Annual Review of Organizational Psychology and Organizational Behavior, v. 7, p. 101-124, 2020.
ERTÜRK, Alper; VURGUN, Levent. Retention of IT professionals: Examining the influence of empowerment, social exchange, and trust. Journal of Business Research, v. 68, n. 1, p. 34-46, 2015.
HERBLEB, J. D., & MOITRA, D. (2001). Global software development. IEEE Software, 18(2), 16-20.
KITCHENHAM, B.A., CHARTERS, S., Guidelines for performing systematic literature reviews in software engineering. Tech. Rep. EBSE-2007-01, Keele University, 2007.
LOTFI, Mojgan et al. Turnover intention among operating room nurses during the COVID-19 outbreak and its association with perceived safety climate. Perioperative Care and Operating Room Management, v. 26, p. 100233, 2022.
QI, Lei et al. Impact of inclusive leadership on employee innovative behavior: Perceived organizational support as a mediator. PloS one, v. 14, n. 2, p. e0212091, 2019.
RAMESH, V.; DENNIS, A. R. The object-oriented team: Lessons for virtual teams from global software development. Proceedings of the 35th Annual Hawaii International Conference on System Sciences. Anais...IEEE Comput. Soc, 2003.
SHARMA, Gaurav G.; STOL, Klaas-Jan. Exploring onboarding success, organizational fit, and turnover intention of software professionals. Journal of Systems and Software, v. 159, p. 110442, 2020.
SHORE, Lynn M.; WAYNE, Sandy J. Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of applied psychology, v. 78, n. 5, p. 774, 1993.
SUÁREZ-ALBANCHEZ, Julio et al. Occupational health and safety, organisational commitment, and turnover intention in the Spanish IT consultancy sector. International journal of environmental research and public health, v. 18, n. 11, 2021
Publicado
20/07/2025
Como Citar
CHAVES, Karla Thais; FARIAS JUNIOR, Ivaldir Honório de; SANTOS, Wylliams Barbosa.
Um catálogo de auxílio ao suporte organizacional percebido para o turnover em desenvolvimento distribuído de software. In: WORKSHOP SOBRE ASPECTOS SOCIAIS, HUMANOS E ECONÔMICOS DE SOFTWARE (WASHES), 10. , 2025, Maceió/AL.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 96-107.
ISSN 2763-874X.
DOI: https://doi.org/10.5753/washes.2025.8573.
