From Awareness to Action: How Developers Engage with Accessibility Innovation in LLM-Assisted Development
Resumo
Developers often struggle to design truly accessible digital solutions in corporate environments. In these environments, accessibility is usually treated as a compliance requirement rather than an innovation opportunity. By analyzing 14 LLM-based accessibility project proposals and focus group discussions with 9 participants at a Brazilian tech company, we found that inclusive innovation can emerge particularly when initiatives are led by People with Disabilities (PWD) themselves. If organizations adopt similar participatory approaches, accessibility would evolve from an afterthought into a driving force for technological excellence and cultural transformation.Referências
Alshaigy, B. and Grande, V. (2024). Forgotten again: Addressing accessibility challenges of generative ai tools for people with disabilities. In Adjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction, NordiCHI ’24 Adjunct, New York, NY, USA. Association for Computing Machinery.
Alshayban, A., Ahmed, I., and Malek, S. (2020). Accessibility issues in android apps: state of affairs, sentiments, and ways forward. In Proceedings of the ACM/IEEE 42nd International Conference on Software Engineering, ICSE ’20, page 1323–1334, New York, NY, USA. Association for Computing Machinery.
Bi, T., Xia, X., Lo, D., Grundy, J., Zimmermann, T., and Ford, D. (2022). Accessibility in software practice: A practitioner’s perspective. ACM Trans. Softw. Eng. Methodol., 31(4).
da Rocha, T. A., de Souza, C., Teran, L., and Mota, M. (2024). Effective inclusion of people with disabilities in software development teams. In Proceedings of the 18th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement, ESEM ’24, page 447–453, New York, NY, USA. Association for Computing Machinery.
de França, B. B. N., Ribeiro, T. V., dos Santos, P. S. M., and Travassos, G. H. (2015). Using focus group in software engineering: lessons learned on characterizing software technologies in academia and industry. In CIbSE, page 351.
Dixon-Fyle, S., Hunt, V., Huber, C., Márquez, M. d. M. M., Prince, S., and Thomas, A. (2023). Diversity matters even more – the case for holistic impact. Accessed: 2025-10-23.
Gadiraju, V., Kane, S., Dev, S., Taylor, A., Wang, D., Denton, R., and Brewer, R. (2023). ”i wouldn’t say offensive but...”: Disability-centered perspectives on large language models. In Proceedings of the 2023 ACM Conference on Fairness, Accountability, and Transparency, FAccT ’23, page 205–216, New York, NY, USA. Association for Computing Machinery.
He, Z., Huq, S. F., and Malek, S. (2025). Enhancing web accessibility: Automated detection of issues with generative ai. Proc. ACM Softw. Eng., 2(FSE).
Hoda, R. (2024). Qualitative research with socio-technical grounded theory. Springer.
Jackson, V., Vasilescu, B., Russo, D., Ralph, P., Prikladnicki, R., Izadi, M., D’Angelo, S., Inman, S., Andrade, A., and van der Hoek, A. (2025). The impact of generative ai on creativity in software development: A research agenda. ACM Trans. Softw. Eng. Methodol., 34(5).
Kong, H.-K., Lowy, R., Choi, Y., and Kim, J. G. (2025). Working together toward interdependence: Chatbot-based support for balanced social interactions between neurodivergent and neurotypical individuals. In Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems, CHI ’25, New York, NY, USA. Association for Computing Machinery.
Leite, M. V. R., Scatalon, L. P., Freire, A. P., and Eler, M. M. (2021). Accessibility in the mobile development industry in brazil: Awareness, knowledge, adoption, motivations and barriers. Journal of Systems and Software, 177:110942.
Mack, K., McDonnell, E., Jain, D., Lu Wang, L., E. Froehlich, J., and Findlater, L. (2021). What do we mean by “accessibility research”? a literature survey of accessibility papers in chi and assets from 1994 to 2019. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, CHI ’21, New York, NY, USA. Association for Computing Machinery.
Mullen, K., Xue, W., and Kudumu, M. (2024). “i’m treating it kind of like a diary”: Characterizing how users with disabilities use ai chatbots. In Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS ’24, New York, NY, USA. Association for Computing Machinery.
Patel, R., Breton, P., Baker, C. M., El-Glaly, Y. N., and Shinohara, K. (2020). Why software is not accessible: Technology professionals’ perspectives and challenges. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems, CHI EA ’20, page 1–9, New York, NY, USA. Association for Computing Machinery.
Rocha, T. A. d., Teran, L. A., Melo, G. L. N., Menezes, N. d. S., da Silva, I. M. M., de Souza, C. R. B., and Mota, M. P. (2025). How are people with disabilities embraced in software development teams? a systematic literature review. Proc. ACM Hum.-Comput. Interact., 9(7).
Seixas Pereira, Leticia, D. C. (2025). Evaluating and monitoring digital accessibility: practitioners’ perspectives on challenges and opportunities. Universal Access in the Information Society, 24(3).
Williams, R. M., Boyd, L., and Gilbert, J. E. (2023). Counterventions: a reparative reflection on interventionist hci. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, CHI ’23, New York, NY, USA. Association for Computing Machinery.
Alshayban, A., Ahmed, I., and Malek, S. (2020). Accessibility issues in android apps: state of affairs, sentiments, and ways forward. In Proceedings of the ACM/IEEE 42nd International Conference on Software Engineering, ICSE ’20, page 1323–1334, New York, NY, USA. Association for Computing Machinery.
Bi, T., Xia, X., Lo, D., Grundy, J., Zimmermann, T., and Ford, D. (2022). Accessibility in software practice: A practitioner’s perspective. ACM Trans. Softw. Eng. Methodol., 31(4).
da Rocha, T. A., de Souza, C., Teran, L., and Mota, M. (2024). Effective inclusion of people with disabilities in software development teams. In Proceedings of the 18th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement, ESEM ’24, page 447–453, New York, NY, USA. Association for Computing Machinery.
de França, B. B. N., Ribeiro, T. V., dos Santos, P. S. M., and Travassos, G. H. (2015). Using focus group in software engineering: lessons learned on characterizing software technologies in academia and industry. In CIbSE, page 351.
Dixon-Fyle, S., Hunt, V., Huber, C., Márquez, M. d. M. M., Prince, S., and Thomas, A. (2023). Diversity matters even more – the case for holistic impact. Accessed: 2025-10-23.
Gadiraju, V., Kane, S., Dev, S., Taylor, A., Wang, D., Denton, R., and Brewer, R. (2023). ”i wouldn’t say offensive but...”: Disability-centered perspectives on large language models. In Proceedings of the 2023 ACM Conference on Fairness, Accountability, and Transparency, FAccT ’23, page 205–216, New York, NY, USA. Association for Computing Machinery.
He, Z., Huq, S. F., and Malek, S. (2025). Enhancing web accessibility: Automated detection of issues with generative ai. Proc. ACM Softw. Eng., 2(FSE).
Hoda, R. (2024). Qualitative research with socio-technical grounded theory. Springer.
Jackson, V., Vasilescu, B., Russo, D., Ralph, P., Prikladnicki, R., Izadi, M., D’Angelo, S., Inman, S., Andrade, A., and van der Hoek, A. (2025). The impact of generative ai on creativity in software development: A research agenda. ACM Trans. Softw. Eng. Methodol., 34(5).
Kong, H.-K., Lowy, R., Choi, Y., and Kim, J. G. (2025). Working together toward interdependence: Chatbot-based support for balanced social interactions between neurodivergent and neurotypical individuals. In Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems, CHI ’25, New York, NY, USA. Association for Computing Machinery.
Leite, M. V. R., Scatalon, L. P., Freire, A. P., and Eler, M. M. (2021). Accessibility in the mobile development industry in brazil: Awareness, knowledge, adoption, motivations and barriers. Journal of Systems and Software, 177:110942.
Mack, K., McDonnell, E., Jain, D., Lu Wang, L., E. Froehlich, J., and Findlater, L. (2021). What do we mean by “accessibility research”? a literature survey of accessibility papers in chi and assets from 1994 to 2019. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, CHI ’21, New York, NY, USA. Association for Computing Machinery.
Mullen, K., Xue, W., and Kudumu, M. (2024). “i’m treating it kind of like a diary”: Characterizing how users with disabilities use ai chatbots. In Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS ’24, New York, NY, USA. Association for Computing Machinery.
Patel, R., Breton, P., Baker, C. M., El-Glaly, Y. N., and Shinohara, K. (2020). Why software is not accessible: Technology professionals’ perspectives and challenges. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems, CHI EA ’20, page 1–9, New York, NY, USA. Association for Computing Machinery.
Rocha, T. A. d., Teran, L. A., Melo, G. L. N., Menezes, N. d. S., da Silva, I. M. M., de Souza, C. R. B., and Mota, M. P. (2025). How are people with disabilities embraced in software development teams? a systematic literature review. Proc. ACM Hum.-Comput. Interact., 9(7).
Seixas Pereira, Leticia, D. C. (2025). Evaluating and monitoring digital accessibility: practitioners’ perspectives on challenges and opportunities. Universal Access in the Information Society, 24(3).
Williams, R. M., Boyd, L., and Gilbert, J. E. (2023). Counterventions: a reparative reflection on interventionist hci. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, CHI ’23, New York, NY, USA. Association for Computing Machinery.
Publicado
19/07/2026
Como Citar
ROCHA, Thayssa Águila da; SILVA, Luciane; DUARTE, Ana; MOTA, Marcelle Pereira; PINTO, Gustavo.
From Awareness to Action: How Developers Engage with Accessibility Innovation in LLM-Assisted Development. In: WORKSHOP SOBRE ASPECTOS SOCIAIS, HUMANOS E ECONÔMICOS DE SOFTWARE (WASHES), 11. , 2026, Gramado/RS.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2026
.
p. 106-117.
ISSN 2763-874X.
DOI: https://doi.org/10.5753/washes.2026.24015.
