Meta-model for Organizational Change in Software Process Improvement
Abstract
Change involves process, people, skills, organizational culture and leadership, among other topics that include the critical factors to be observed for a successful change. This paper presents a conceptual meta model for organizational change, which is able to represent the important concepts involved with organizational change in a software process improvement (SPI) initiative such as stakeholders, resistance and competence. A case study was applied in a software process improvement initiative in an organization to assess the meta model applicability.
Keywords:
meta-model, process improvement, organizational change
References
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Allison, I., Merali, Y. (2007), “Software process improvement as emergent change: A structurational analysis”, In: Information and Software Technology, Vol. 49, pp. 668– 681.
Barcaui, A. (2012), PMO Escritórios de Projetos, Programas e Portfólio na prática, Brasport, 5a edição.
Beecham, S., Hall, T., Rainer, A. (2003), “Software Process Improvement Problems in Twelve Software Companies: An Empirical Analysis”, In: Empirical Software Engineering, Vol. 8, ed. 1, pp. 7-42.
Boria, J., Rubinstein, V., Rubinstein, A. (2012), “Cambio y Cultura”. WAMPS 2012. Cao, G., Clarke, S., Lehaney, B. (2000), “A systemic view of organizational change and TQM”, In: The TQM Magazine, Vol. 12, Iss 3, pp. 186 - 193.
Chiavenato, I. (2004), Administração nos Novos Tempos, 2a edição. Rio de Janeiro, Elsevier.
Chrusciel, D. and Field, D. W. (2003), “From Critical Success Factors into Criteria for Performance Excellence – An Organizational Change Strategy”, In: Journal of Industrial Technology, Vol. 19, No. 4. (August 2003 to October 2003).
Crozatti, J. (1998), “Modelo de gestão e cultura organizacional: conceitos e interações “. Caderno de Estudos, No 18, São Paulo.
Hammer, M., Champy, J. (1993), “Reengineering the Corporation: A Manifesto for Business Revolution”, Eua: Harper Business Essentials.
Heikkilä, M. (2009), “Learning and Organizational Change in SPI Initiatives”, Springer-Verlag Berlin Heidelberg 2009.Holanda, A.B., (1999), Novo Aurélio Século XXI - O
Dicionário da Língua Portuguesa, 5a ed., Nova Fronteira.
Kouzari, E., Gerogiannis, V. C., Stamelos, I., Kakarontzas, G. (2015), “Critical Success Factors and Barriers for Lightweight Software Process Improvement in Agile Development A Literature Review”, In: 10th International Conference on Software Engineering and Applications (ICSOFT-EA-2015), pages 151-159.
Mathiassen, L., Ngwenyama, K. O., Aaen I. (2005), “Managing Change in Software Pro- cess Improvement”, IEEE SOFTWARE 2005.
Mattos, T. C. (2012), ”Caracterização de situações em processos de negócio sensíveis a contexto”. Dissertação de Mestrado, PPGI/UNIRIO, Rio de Janeiro, RJ, Brasil.
Mintzberg, H., Ahlstrand, B., LAMPEL, J. (2000), Safári de Estratégia: um Roteiro pela Selva do Planejamento Estratégico, Porto Alegre, Bookman.
Montoni, M. A. (2010), “Uma Investigação sobre os Fatores Críticos de Sucesso em Iniciativas de Melhoria de Processos de Software”. Tese de Doutorado, COPPE – Universidade Federal do Rio de Janeiro, RJ, Brasil.
Motta, P. R. (1998), “Transformação Organizacional - A Teoria e a Prática de Inovar”, Editora Qualitymark.
Müller, S. D., Mathiassenb, L., Balshøj, H. H. (2010), “Software Process Improvement as Organizational Change: A metaphorical Analysis of the Literature”, In: The Journal of Systems and Software 83 (2010) 2128–2146.
Niazi, M., Wilson, D., Zowghi, D. (2006), "Critical success factors for software process improvement implementation: An empirical study", In: Software Process Improvement and Practice, Volume 11, n. 2, Pages 193-211.
Nurcan, S. and Rolland, C. (2003), “A Multi-Method for Defining the Organizational Change”, In: Information and Software Technology, Volume 45, Issue 2, Pages 61– 82.
Nwokeji et al. (2015), “A Data-Centric Approach to Change Management”, In: Enterprise Distributed Object Computing Conference (EDOC), 2015 IEEE 19th International. Pino, F. J., García, F., & Piattini, M., 2008. Software process improvement in small and medium software enterprises: a systematic review. Software Quality Journal. 16(2), 237-261.
Quattrone, P. and Hopper, T. (2001), “What does Organizational Change Mean? Speculations on a Taken for Granted Category”, In: Management Accounting Research, 2001, 12, 403–435.
Rajagopalan, N., Spreitzer, G.M. (1996), “`Towards a theory of strategic change: a multilens perspective and integrative framework'', In: Academy of Management Review, Vol. 22 No. 1, pp. 48-79.
Robbins, S. Organizational Behavior. 11th ed., New Jersey: Prentice-Hall, Pearson Education, 2005.
Sharp A., McDermott P. (2010), Workflow Modeling: Tools For Process Improvement And Application Development. Norwood, Ma, USA: Artech House.
Villela, K. (2004) “Definição e Construção de Ambientes de Desenvolvimento de Software Orientados à Organização”, Tese de D.Sc., COPPE/UFRJ, Rio de Janeiro, RJ, Brasil, maio. Disponível em http://www.cos.ufrj.br/taba.
Zhao, Y., Liu, Y. (2008), “Organizational change: A case study on Anhui Telecom Company”. 2008 International Seminar on Business and Information Management.
Wincek, J., Sousa, L. S., Myers, M. R., Ozogc, H. (2014), “Organizational Change Management for Process Safety”, In: Wiley Online Library (wileyonlinelibrary.com). DOI 10.1002/prs.11688.
Published
2016-10-25
How to Cite
ANASTASSIU, Monica; SANTORO, Flavia Maria; SANTOS, Gleison.
Meta-model for Organizational Change in Software Process Improvement. In: PROCEEDINGS OF WORKSHOP ON SOCIAL, HUMAN AND ECONOMIC ASPECTS OF SOFTWARE (WASHES), 1. , 2016, Maceió.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2016
.
p. 41-50.
ISSN 2763-874X.
