Digital APS Platform: A tool for management, monitoring, and care in Primary Health Care

• Giordano de Pinho Souza Ana Health / UFRJ
• Victor Cussiol Macul Ana Health
• Antônio Pereira Júnior Ana Health
• Olívio Souza Neto Ana Health
• Joice Pallone Ana Health
• Mariana Dumbá Ana Health
• Luiz Cardoso Ana Health
• Gregorio Rodrigues Ana Health
• Bruno Souza Ana Health

DOI: https://doi.org/10.5753/webmedia_estendido.2025.16368

Abstract

Primary Health Care (PHC) plays a central role in healthcare delivery but faces significant access barriers, particularly in countries with large territorial extension and heterogeneous population distribution, such as Brazil. This paper presents a digital PHC platform that integrates multichannel interaction and generative artificial intelligence to support risk stratification, personalized recommendations, and patient engagement improvement. Its architecture is structured into four layers: communication and integration, patient– professional interface, data management, and generative AI, connected through secure and traceable data flows. The AI layer, supported by open-sourced models, incorporates automated conversation summarization and personalized message suggestions, while maintaining human-in-the-loop oversight as an ethical and clinical safeguard. Preliminary results indicate the platform’s potential to expand access, reduce territorial inequalities, and optimize multidisciplinary team efficiency, aligning with national goals for strengthening PHC and advancing digital health.

Keywords: Digital Health, Telemedicine, Primary Health Care, Patient Relationship Management, Large Language Model

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