Um agente conversacional para suporte emocional a pessoas com estados ansiosos
Resumo
The article presents a conversational agent designed to provide emotional support for individuals with mild to moderate anxiety. Drawing on different understandings and definitions of anxiety in the psychological literature, a three-dimensional model of anxiety was developed, comprising fear, tension, and worry. This modeling aims to foster more responsive and contextualized interactions, aligned with the principles of active listening, by enabling the system to recognize variations in the experience of anxiety and adapt the conversational flow accordingly. Each dimension is operated by multiple agents that implement stages related to cognitive restructuring, enhancement of self-efficacy, anxiety management techniques, and responsible closure. The conversational agent proposes an adaptable approach to digital mental health interventions, upholding ethical and technical standards without diagnostic purposes and without equivalence to clinical or psychological treatment.
Palavras-chave:
Agente conversacional, chatbot, saúde mental, ansiedade, escuta ativa, Teoria Cognitivo-Comportamental, TCC, IA generativa
Referências
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Leonardo Baldaçara et al. 2024. Brazilian Psychiatric Association treatment guidelines for generalized anxiety disorder: perspectives on pharmacological and psychotherapeutic approaches. Brazilian Journal of Psychiatry (2024). DOI: 10.47626/1516-4446-2023-3235
Hannes Per Carsten et al. 2023. Don’t worry, it won’t be fine. Contributions of worry and anxious arousal to startle responses and event-related potentials in threat anticipation. Cognitive, Affective, & Behavioral Neuroscience 23, 4 (Aug. 2023), 1141–1159. DOI: 10.3758/s13415-023-01094-4
Ana Claudia Correa-de Ornelas and Antonio Egidio Nardi. 2023. O Protocolo Unificado da terapia cognitivo-comportamental no formato em grupo: uma revisão integrativa. Revista Brasileira de Terapias Cognitivas 19 (2023). DOI: 10.5935/1808-5687.20230040
K. P. Das and P. Gavade. 2024. A review on the efficacy of artificial intelligence for managing anxiety disorders. Frontiers in Artificial Intelligence Volume 7 - 2024 (2024). DOI: 10.3389/frai.2024.1435895
Luanna Dos Santos Silva et al. 2023. Propriedades psicométricas da GAD-7 no Brasil. Psico 54, 1 (Oct. 2023), e39902. DOI: 10.15448/1980-8623.2023.1.39902
Hospital Albert Einstein. n.d. Glossário de Saúde Hospital Albert Einstein:. [link]
Biblioteca Virtual em Saúde – Ministério da Saúde. n.d. Ansiedade | biblioteca virtual em saúde Ministério da Saúde. [link]
Qing Han and Chenyang Zhao. 2025. Unleashing the potential of chatbots in mental health: bibliometric analysis. Frontiers in Psychiatry 16 (Feb. 2025). DOI: 10.3389/fpsyt.2025.1494355
David D. Luxton, Susan Leigh Anderson, and Michael Anderson. 2016. Chapter 11 - ethical issues and artificial intelligence technologies in behavioral and mental health care. In Artificial Intelligence in Behavioral and Mental Health Care, David D. Luxton (Ed.). Academic Press, San Diego, 255–276. DOI: 10.1016/B978- 0-12-420248-1.00011-8
Alexia Manole et al. 2024. An exploratory investigation of chatbot applications in anxiety management: a focus on personalized interventions. Information 16, 1 (Dec. 2024), 11. DOI: 10.3390/info16010011
Alexia Manole, Răzvan Cârciumaru, Rodica Brînzas, , and Felicia Manole. 2024. Harnessing ai in anxiety management: a chatbot-based intervention for personalized mental health support. Information 15, 12 (Dec. 2024), 768. DOI: 10.3390/info15120768
Eric Mayor. 2025. Chatbots and mental health: a scoping review of reviews. Current Psychology 44, 15 (Aug. 2025), 13619–13640. DOI: 10.1007/s12144-025-08094-2
NASA. 2024. Technology Readiness Level (TRL). [link].
Peter J. Norton, Martin D. Provencher, and Pasquale Roberge. 2024. Transdiagnostic approaches to cognitive behavioural therapy for negative emotional disorders in adults. Canadian Psychology / Psychologie canadienne (Dec. 2024). DOI: 10.1037/cap0000405
Paul B. Sharp, Gregory A. Miller, and Wendy Heller. 2015. Transdiagnostic dimensions of anxiety: Neural mechanisms, executive functions, and new directions. International Journal of Psychophysiology 98, 2 (Nov. 2015), 365–377. DOI: 10.1016/j.ijpsycho.2015.07.001
Ziang Xiao et al. 2020. If i hear you correctly: building and evaluating interview chatbots with active listening skills. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. ACM, Honolulu HI USA, 1–14. DOI: 10.1145/3313831.3376131
Min Chia Yu. 2024. Designing Emotional Support Chatbots with Enhanced Active Listening Through Prompt Engineering. MSc Interaction Technology Final Project. University of Twente. [link]
American Psychological Association. n.d. APA Ethical guidance for AI in the professional practice of health service psychology. [link]
Leonardo Baldaçara et al. 2024. Brazilian Psychiatric Association treatment guidelines for generalized anxiety disorder: perspectives on pharmacological and psychotherapeutic approaches. Brazilian Journal of Psychiatry (2024). DOI: 10.47626/1516-4446-2023-3235
Hannes Per Carsten et al. 2023. Don’t worry, it won’t be fine. Contributions of worry and anxious arousal to startle responses and event-related potentials in threat anticipation. Cognitive, Affective, & Behavioral Neuroscience 23, 4 (Aug. 2023), 1141–1159. DOI: 10.3758/s13415-023-01094-4
Ana Claudia Correa-de Ornelas and Antonio Egidio Nardi. 2023. O Protocolo Unificado da terapia cognitivo-comportamental no formato em grupo: uma revisão integrativa. Revista Brasileira de Terapias Cognitivas 19 (2023). DOI: 10.5935/1808-5687.20230040
K. P. Das and P. Gavade. 2024. A review on the efficacy of artificial intelligence for managing anxiety disorders. Frontiers in Artificial Intelligence Volume 7 - 2024 (2024). DOI: 10.3389/frai.2024.1435895
Luanna Dos Santos Silva et al. 2023. Propriedades psicométricas da GAD-7 no Brasil. Psico 54, 1 (Oct. 2023), e39902. DOI: 10.15448/1980-8623.2023.1.39902
Hospital Albert Einstein. n.d. Glossário de Saúde Hospital Albert Einstein:. [link]
Biblioteca Virtual em Saúde – Ministério da Saúde. n.d. Ansiedade | biblioteca virtual em saúde Ministério da Saúde. [link]
Qing Han and Chenyang Zhao. 2025. Unleashing the potential of chatbots in mental health: bibliometric analysis. Frontiers in Psychiatry 16 (Feb. 2025). DOI: 10.3389/fpsyt.2025.1494355
David D. Luxton, Susan Leigh Anderson, and Michael Anderson. 2016. Chapter 11 - ethical issues and artificial intelligence technologies in behavioral and mental health care. In Artificial Intelligence in Behavioral and Mental Health Care, David D. Luxton (Ed.). Academic Press, San Diego, 255–276. DOI: 10.1016/B978- 0-12-420248-1.00011-8
Alexia Manole et al. 2024. An exploratory investigation of chatbot applications in anxiety management: a focus on personalized interventions. Information 16, 1 (Dec. 2024), 11. DOI: 10.3390/info16010011
Alexia Manole, Răzvan Cârciumaru, Rodica Brînzas, , and Felicia Manole. 2024. Harnessing ai in anxiety management: a chatbot-based intervention for personalized mental health support. Information 15, 12 (Dec. 2024), 768. DOI: 10.3390/info15120768
Eric Mayor. 2025. Chatbots and mental health: a scoping review of reviews. Current Psychology 44, 15 (Aug. 2025), 13619–13640. DOI: 10.1007/s12144-025-08094-2
NASA. 2024. Technology Readiness Level (TRL). [link].
Peter J. Norton, Martin D. Provencher, and Pasquale Roberge. 2024. Transdiagnostic approaches to cognitive behavioural therapy for negative emotional disorders in adults. Canadian Psychology / Psychologie canadienne (Dec. 2024). DOI: 10.1037/cap0000405
Paul B. Sharp, Gregory A. Miller, and Wendy Heller. 2015. Transdiagnostic dimensions of anxiety: Neural mechanisms, executive functions, and new directions. International Journal of Psychophysiology 98, 2 (Nov. 2015), 365–377. DOI: 10.1016/j.ijpsycho.2015.07.001
Ziang Xiao et al. 2020. If i hear you correctly: building and evaluating interview chatbots with active listening skills. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. ACM, Honolulu HI USA, 1–14. DOI: 10.1145/3313831.3376131
Min Chia Yu. 2024. Designing Emotional Support Chatbots with Enhanced Active Listening Through Prompt Engineering. MSc Interaction Technology Final Project. University of Twente. [link]
Publicado
10/11/2025
Como Citar
SILVA, Pamela Carvalho da et al.
Um agente conversacional para suporte emocional a pessoas com estados ansiosos. In: WORKSHOP DE FERRAMENTAS E APLICAÇÕES - SIMPÓSIO BRASILEIRO DE SISTEMAS MULTIMÍDIA E WEB (WEBMEDIA), 31. , 2025, Rio de Janeiro/RJ.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 147-150.
ISSN 2596-1683.
DOI: https://doi.org/10.5753/webmedia_estendido.2025.16411.
